Oswald & Pablo Reviews 283

You have to leave one star or you can’t leave a review!! Girl on phone is no help and still no chair after weeks of waiting! Very poor customer service
Chair finally arrived 8weeks after order and to be honest it’s not worth the money as it’s not comfortable at all, I would NEVER recommend the company or would I ever buy a sofa and chair again online!

I would seriously reconsider purchasing furniture from this company if there is a small chance the product won't be what you want and need to return.
The sofa we purchased was returned because it was not comfortable and we therefore organised and paid ~£200 for this to be returned by a courier.
We expected our refund within 14 working days and were lenient with time expected due to the Christmas holidays. However, once I hadn't heard or received a refund after four weeks I was getting increasingly concerned. I emailed requesting an update with no response so had to call many times, leave voice messages without any success. It took me and my partner to threaten court action before our refund was processed the following week. It was stressful and didn't have to be that way. Another dissatisfaction is the 25% restocking fee they will apply and deduct from the refund which meant overall we lost £800 in returning the sofa.
We will take this as a lesson learnt but the entire experience of needing to chase for the refund over several weeks was totally unacceptable for a business such as this with no formal apology or compensation for the stress and frustration caused.

They assembled the chair and asked us to check condition and explained things to us nicely. Also coped beautifully with the big excitable dog we had for that day. They didn't rush the job despite being on the road for a week and this was final delivery..Well done.

Good quality hand made furniture. Communication
Regarding delivery was spot on. Oawald and Pablo give you an option of a am or pm delivery and the delivery
drivers telephone you giving you an expected delivery time.

I purchased a three seater and two seater sofa. The overall quality I would say is reasonable, but I had a faulty seat cushion and after agreeing to send a replacement seat cushion they never did, so I am left with a wonky looking sofa. Several phonecalls and emails over 12 months and I have consistently been ignored. Please send me the replacement! Thank you, Nasser

5 star service from start to finish. Samples, advise, delivery not to mention the good solid sofas. We love them ❤️

The guys at Pablo and Oswald sent us free swatches of material and let us visit their factory to see an example of the chairs we wanted to buy. They told us all about the manufacturing process and the company history, and we saw their furniture being made. They said they would try to get the chairs to us before Christmas, and they did do. Our chairs are superb quality, and are beautiful pieces if furniture. The delivery guys arranged a time and stuck to it, they brought the chairs in, unwrapped them and put legs on, and took all the packaging away. Really good service and a great customer experience from start to finish.

Such a great company to deal with, met Matt to view the range, along with his expert knowledge & our personal preferences, created some chairs we absolutely love & six weeks later they were delivered to our door! Quality & service exceptional- thank you!

Communication throughout was good. Delivery was within time and the delivery men were brilliant. The sofa is amazing and has finished off the study perfectly

Stunning furniture that has made a real difference to the space. Love it, thank you.

We wanted to replace our tired but well loved sofas. After spending an unsuccessful day going from store to store we decided to look online. Oswald & Pablo website is wonderful, really easy to navigate and prices clearly shown. The sofa and chair we chose are absolutely beautiful and we love that because each is individually made that the patchwork might be unique to us. We were kept well informed about the delivery and within 6 weeks we were admiring the new seating in our own living room. They are both comfortable and gorgeous. We would 100% recommend!

Gorgeous sofas

We loved the quality of our beautiful new sofas and, despite not paying for the speedy delivery service, the sofas were ready and delivered to us much earlier than anticipated.

Excellent product. High quality timeless piece. Unfortunately getting the product delivered at times convenient to the delivery company and not to me became frustrating.

2 amazing sofas ..excellent quality, beautifully made and outstanding customer service!!
They look fantastic in our lounge

Beautiful long,long sofa. Hand made in England, wonderful service, great value for money, delivery men were absolute gentleman on a somewhat difficult job and accepted cash payment. Flexible with dates and changes due to building work. Could not be happier.

I received a sofa just over a year ago… I have sent emails to report a fault and make a claim on the guarantee but no one has responded…. If the company reads this, How on earth do I make a claim on the Guarantee?

Had two beautiful chairs delivered but no legs - a month on, legs have been sent and I can enjoy these lovely chairs

I received delivery in September of a sofa and I absolutely love it! The quality of workmanship is outstanding. A beautiful statement piece unlike anything else I could find. Delivery drivers were total superstars when it really didn't want to go through the door and I'm so grateful to them for persevering to get it in for me. 100% recommend this company

All my questions were answered and fabric swatches arrived in great time. Great service, wonderful product the delivery men were fabulous too!