otel.com 

Due to covid had to cancel hotel, company would not refund. Will not be using them again.

Let's join and turn to court because they deceive everyone. I read the same opinions that they never refund.

I made two bookings for hotels in Croatia, both through Trivago. BA cancelled our flights so had to cancel hotels. One with eBookers cancelled and refunded quickly with no quibble. The other through Otel a different story! Took week to get a response. Then they said ‘cannot cancel until hotel confirms’. So contacted hotel direct. Very helpful staff said ‘your booking cancelled four days ago’. Still Otel refuse refund but only offer a ‘voucher’. Why? They are off the hook, but they are holding onto my money. I have written to Trivago advising them to be more careful who they include in their price comparison. I wish I had checked with Trust Pilot before booking! Avoid these people like the plague.

They are not a good company. I am still fighting to get some compensation back from them for a trip in April 2020 at the height of the pandemic, and let's just say their business practices are less than legit.
First, I was on hold for 6 hours. When I finally spoke with someone they said I had to send an email explaining the situation.
I went to their website and there is no email address - anywhere! They have a chat that does not work - an address to send a letter - and a phone number. That's it.
I found an email address on line and sent one as a Hail Mary explaining the situation. (Hotel confirmed they had sent Otel back the money) and that I was due a refund.
I filed a dispute with Chase my CC bank. Well they LIED flat out to Chase saying I never contacted them. So Chase took my money back and closed the case. I was gobsmacked.

So, next I called Chase and Chase said to send my documentation to them. And they would continue to investigate. I sent 17 pages of documentation.
Then out of the blue - I get an email from Otel apologizing and offering me a 2 year travel voucher in lieu of a refund to my CC. Hmmmm......

Report Otels.com and Metglobal to CMA uk
They are investigating all firms that are refusing to issue refunds, or only offering vouchers during covid19 they are breaking consumer law

Avoid, cancelled with free cancellation but they never refund my money. Nobody anwers emails ot calls. This company is a joke.

After covid-19 I had no choice but to cancel the hotel reservation as the flights were grounded and hotel closed. Despite this force majeure context, otel.com refused to refund me.

WORST CUSTOMER SERVICE ever, I had a reservation for May 2020 and I opened a ticket on March mentioning that my flight was cancelled, hotel closed etc due to COVID situation, then the answered my ticket 1 week before my booking copy pasting one template saying that no moving dates or refund or voucher was possible and that my ticket was closed. I called the hotel and they told me that they were able to mode the dates after otel.com approval but they never did that, using customer services from India or Istanbul without people who can take decisions my holidays were ruined and my money disappeared without arguments. AVOID this website.

DO NOT EVER USE OTEL.COM or any METGLOBAL.COM website they will never refund your money even if you cancelled before hand because you had a 'free cancellation' option and the hotel you booked is closed due to government restrictions so could not have accommodated you anyway...
It is a SCAM

If I could do a negative star I would. This outfit is after your money - STAY AWAY! I booked in January, they canceled it without telling me in April, I was left without a room on my trip. Nothing but denials from them and no offer to make it right despite repeated attempts at contact. It is a total money grab. You've been warned.

As all the reviews say this scam company are a nightmare dont respond to emails and prime charge for phone calls which you left hanging on I will be contacting my credit card company to source a refund avoid otel.com at all cost and save the headaches n stress

Please do not ever book travel with Otel.com. In Feb 2020, I booked a 3-night stay at a New Orleans hotel - the fare was fully refundable until April. (Which I have written in the confirmation email.) Once the pandemic hit, I canceled the reservation through Otel's website in mid-March and received a notice that I would be receiving my refund. A few weeks later they sent me a correspondence through their site that I'd be receiving a credit. Have had multiple back and forths with them to the point where I disputed the charge through American Express. Once I did that, they emailed and then called me directly to say that the pandemic has greatly affected their business, and asked me to remove the chargeback and accept a credit. I refused, and they said "if we can give you a refund, it won't be until the end of this year. And any chargeback you do isn't guaranteed." Such a nightmare.

The worst experience ever hotel booking 4th July Glasgow . Otel said they couldn’t cancel hotel the hotel itself had to cancel . Called hotel 2nd July who said Otel had cancelled my booking on the 13th May and hotel remained closed . No refund can’t speak to anyone absolute joke will need to claim back through credit card avoid at all costs . I appreciate this is a difficult time for firms I would of happily changed my booking on Friday the 3rd they where still sending me my travel voucher and have now asked me to review them on trust pilot absolute joke . DO NOT USE THIS COMPANY !

We booked for a hotel in London. The hotel was closed due to pandemic but...
no refund
no voucher
no answers to my request.

Otel.com is a total scam . I made hotel reservation a day before We in California went on a total lockdown and cancelled the very next day!
I tired to communicate with OTEL.com to get a refund but It was IMPOSSIBLE to communicate with their customer service through the multiple emails I sent or by phone since all their listed Phone numbers are none working numbers.
I filled a claim through VISA international and then 3 months into the claim , VISA said OTEL.com would not refund me the money ($653 ) but would issue a Voucher to be used for future trips. It’s been closer to 4 months now and still no response or even a simple answer on how to get that voucher which I doubt I will ever receive .( Otel.con) apparently is run by a bunch of Con artists , thugs and scum bags out of Istanbul Turkey!!

TOTAL SCAM....STAY AWAY

Dont use this booking agency - I booked a room in London at St Giles Hotel in West End and paid "luckily" by credit card in January 2020 to celebrate four nights weekend in London for my 70th Birthday arriving 19th March from Yorkshire. On arriving at the hotel which we have stayed at many times was told by the receptionist the room had been cancelled and couldnt believe it!! Otel.com had sent me emails the days before my city break reminding me to print off my hotel voucher (which I had already done). Id even rang the hotel the day before I was set to arrive to ask for a bathroom with a bath and shower over which the receptionist kindly put on my booking. I was advised by the receptionist to get in touch with Otel.com customer services. When I rang the number given on my hotel booking receipt (on my mobile BIG MISTAKE!). 20 MINS WITHOUT AN ANSWER. The St Giles Hotel did book me and my husband into a room (which they kindly upgraded) and I paid with my Credit Card again! Needless to say always use a Credit Card to book anything over £100 as you are covered in case anything goes wrong. I went online to complain on the Otel.com website only to be given numerous Ticket Nos with no response from them. I was horrified when I got my mobile bill to discover the number Id rang (the one quoted on otel.com Customer Services) was in fact a number in Turkey and cost me £35.00!! I was never contacted by Otel.com other than stupid Ticket Nos and therefore took up my rights under the Consumer Credit Act under Section 75 of my Credit Card supplier to recover my money.
Today after 3 months I have been reimbursed with my outlay and this has been credited by Credit Card company which I am very happy about.

Absolute disgrace I booked hotel in London for my daughters 30th we were suppose to travel 22nd March just before lockdown. I tried to cancel hotel using their ticket system several times NO RESPONSE called them and was assured that it was being looked into and waiting for hotel to confirm which was utter lies as hotel had confirmed that they were agreeing to REFUNDS and CANCELLATIONS.

I have tried several times to get in touch with no luck I have managed to recover train fares and theatre tickets.

DO NOT use them I am absolutely gutted as now need to find the money to try and pay for another trip away keep your money safe book with a reputable company that at least will refund you......

Put a reservation for the 4th of July on June 14th. Get an email to print out our voucher for the stay, which you can not find. We go to think link in our email tonight only to find they canceled our stay with no notification. I am toooooooooooooo pissed as now all the rooms are booked. Weare disputing charges now with our bank but damn. I have never had this problem before. Do not recommend this company AT ALL!

I cancelled a trip with them well before the deadline for getting a full refund. They tried to give me a voucher but I said I wanted the refund instead. They said within 60 days but nearly 90 days later no money and no response at all despite multiple requests. So incredibly disappointed - avoid this company at all costs...

Contacted otel many times using their own ticket method but they did not reply once and even deleted one of the tickets, showing that they were at least reading them. Awful customer service.