otel.com 

If there was a minus star ,they would get it, crooks with trivago booked 2 room at Bredbury Hall Stockport, for 24 October, for wedding, hotel closed due to vovid19, just found out Otel cancelled booking in March cant cotact them , do not use, SCAM.

Zero stars. This company cancelled my hotel and I only found out 2 days before travelling with family via contacting the hotel to book some restaurants prior. Otel.com took my money in January and as far as I was concerned would consciously allow me and my family to turn up at a fully booked hotel at midnight, with no reservation paid for. Can't get hold of anyone. The hotel said Otel.com had cancelled. Crooks and thiefs. DO NOT USE ***WARNING***

DO NOT USE THIS COMPANY....
Booked two hotels last year for holidays this year. one for Spain in July 2020. Turned up and the hotel wasn't even opened, contrary to otel.com sending me a confirmation voucher reminder again the day before travel. Second hotel is booked for October 2020 again in Spain. I contacted the hotel directly today to ask if I can change my dates and they have no record of any booking for me at all. Can't get a hold of anyone at otel.com and have had to hand over to my bank to pursue a refund for me. Not feeling very confident though!

Booked hotels in Portugal. When government did not include Portugal on 'air corridor' list, tried to contact them to find out what they were prepared to do. They ignored 6 e-mails. Tried to ring them - the customer service number turns out to be in Turkey - spent a further £8 holding on only to get a recorded message advising me to cancel if I could not travel. Their system would not allow me to cancel one of the hotels so I cancelled the 2nd hotel. Out of the blue I received a voucher (onerous T&C's) for £415 - the cost of the cancelled hotel. I have tested to see whether it can be used and it invariably comes up invalid. However, when I requested a chargeback -they responded to AMEX immediately with proof that my booking was non-cancellable and my chargeback was rejected. Technically they were within their rights not to allow me to cancel but their customer service stinks, they are impossible to get hold of and issue vouchers that turn out to be worthless. Stay well clear. The sooner we put this kind of company out of business the better.

Same experience as everybody else on here. Been trying to get a refund, they fobbed us off buying themselves 30 days at a time, now they are ignoring our attempts to communicate with them. They have stolen our money. Dealing with the bank at present to get our money back. Laughable that they think they will get away with it. DO NOT USE THIS COMPANY.

I want to add to the negative responses about otel.com. DO NOT USE THEM TO BOOK ANYTHING! I was using Trivago, when the Otel.com price popped up for a hotel in San Diego and I fell for it. I paid when booking (in February) with the understanding that I could cancel 30 days before my trip in October. I cancelled in March and am still waiting for the refund, 6 months later! I sent 4 emails and each time they tried to give a credit for another stay at a later time, which I kept refusing. There's no phone number to call. Stay away from these crooks. I finally talked to my credit card company who refunded me immediately and will do a fraud investigation.

To what it may concern,

I would like to point out that, throughout Trivago's website, for my bad luck, I came across the website Otel.com managed by the turkish company Metglobal Ltd.
Through Otel.com I have been defrauded by such company because I had booked a 7-day vacation at Sikania Resort Marina di Butera ( Sicilia – Italy ) between the end of July and the beginning of August 2020, which was cancelled and paid in advance a sum equal to EUR 1,216.79.
Without any reason and explanation, such people (Otel.com and, on their behalf, Metglobal Ltd.) after having cashed the amount I already had paid by credit card, they cancelled my reservation at Sikania Resort two months before my scheduled vacation. I realized what happened only after I asked the Resort some information about the services and I was told that my reservation was cancelled.
For such reasons, I tried to contact Otel.com and Metglobal by email and by phone, but I never received an answer. I opened everal tickets of complaints throughout their customer service and I also sent formal letters to the headquarters without receiving any feedback.

I discovered that all the related companies to Otel.com have their headquarters in Turkey.

What I would like to report is to stay away from all MetGlobal Group companies ( Otel.com, Tail.com, HotelsPro and Paytrek ) as they receive input from their management/CEO to scam and defraud clients and steal their money. I also advise not to use their services and not to buy the vacation packages they sponsor since they collect money from their customers but they do not finalize the process of reservation with the booked hotels/resorts ecc., leaving customers with nothing and in trouble.

Similar experience to EVERYONE else. This company is entirely corrupt. Booked a holiday in January, cancelled in April within cancellation period. Firstly they wrote to say ok. Then wrote to say not ok and have a voucher. I politely asked for the refund I was entitled to. They wrote eventually saying ok but may take up to 60 days. This was on the 16 June. And three and a half months later nothing. I will now take up with my credit card company. DO NOT USE THIS ORGANISATION.

I give 1star because I cant get lower I had refundable stay for August 2020. I cancelled booking in April 2020. It is now September 2020 and OTEL will not answer messages and I have not received my refund...I have found a group and there are 729 members at moment and OTEL.com are doing this to everyone .METGLOBAL is the major company for OTEL/Paytrak/hotelpro and more......they change bookings to suit themselves in a CHARGEBACK situation.....they re opened my booking and have told the bank they didnt know I cancelled even though I have a screenshot and and email from them informing me I have been added to the refund list..

After booking through Otel, I cancelled the reservation. Otel didn't respond. I emailed and they said no problem, full refund would be provided. When this didn't happen for several weeks, I asked again. They now asked if I would like a voucher. I said no, please refund. That's when they stopped all communications. I emailed and called multiple times. No response. I finally got smart and informed my credit card company. They took over. Otel wrote a very long Doc. stating I had never cancelled, there wasn't a refund option, etc. Fortunately, I kept all records and presented it to my credit card company. It didn't take long for them to decide I was clearly in the right.

Booked for a hotel via Otel.com which took the money, arrived at hotel in Italy to be told that Otel.com has not paid them for the reservation and so it was cancelled. We tried to contact Otel.com but the phone line wasn’t getting through to anyone and so we had to pay for the room again. Claimed money back on my Amex but this was later declined by otel.com and I was recharged. Disgusting and don’t know how this company can operate like this.

Do not book with this company .They use an intermediary to pay hotels but Otel.com are failing to pay the middle man and therefore the agent is likely to have cancelled your booking before you arrive at the hotel and you will not see your money again.This is clearly illegal and surely as it is happening to so money people worldwide there needs to be an investigation into the company and in my opinion it should be closed down as it is operating fraudulently.
The other thing to note is that when things do go wrong and there are problems with the booking it is impossible to contact the company as they have closed their phone lines and they do not respond to e mails.
We made a reservation in January 2020 for a hotel stay in Portugal in September and paid in full and were advised at the time that the booking was none cancellable .When we presented the metglobal hotel voucher to the hotel on our arrival we were stunned to be told that the booking was cancelled by the agent in August as no money was received from Otel.com even though they had been in possession of our substantial full payment for 8 months.
The hotel harassed us for several days whilst we unsuccessfully tried to get hold of Otel.com but as this was impossible we were forced to pay again directly to the hotel for our stay.
We have therefore ended up paying twice as Otel.com have illegally held on to our full payment without providing any service .
Please do not use these scoundrels and steer well clear and hopefully with the flood of adverse publicity and potentially a thorough legal investigation into their malpractice they will soon cease to trade and stop scamming people.
Our only recourse is now to pursue a charge back through our credit card company.

If I could leave negative stars I would. This company took immediate payment in early February for a hotel booking for a week in Spain on 30th June. Due to Covid-19, during May when it was clear that travel was going to be nigh on impossible, and the tourist industry in Spain had closed down, what would happen if the hotel couldn't honour the booking and I didn't receive a reply. I tried multiple times to contact them via their online "ticket" service (you can't phone or email direct). Eventually I checked with the hotel direct, in early June. Otel.com had CANCELLED my booking on 15th April. The hotel did not charge them. When I eventually (at the end of July) received a response from them it was to be told that "their agent had refused to refund the money" so they were unable to refund me. Their "agent" is HOTELOPIA which is a part of the same group! METGLOBAL is the overarching umbrella group for these online booking companies. I would advise not to book with any of their subsidiaries under any circumstances.

Do not deal with Otel.com! I never received my refund of my booking I made in May 2020. Also the Hotel(in France) had cancelled all bookings without charge due to COVID-19. So the Hotel was never paid by Otel.com or that other hotel supplier. Last mail received was an autoreply. So I never got my refund or any other suggestion for this matter. They don’t deserve a good review because all bookings are automated transactions. They show there true colors when there’s a situation, like this COVID-19 and they fail to solve it. This is how you see that there business is only for the money! So don’t waste your time by booking at this site.

Battled for months to get my money back. Only got it eventually through a credit card chargeback.
DO NOT BOOK with this company.

I cancelled a “free cancelation” room months before we were due to leave.
They completely ignored every message, email and phone call.

Terrible company. Due to go to Spain in may (coronavirus stopped that) I emailed asking for a refund as the hotel would have to be shut legally. They replied saying they had paid the hotel and that they won’t reimburse. Further investigation shows they don’t often pay the hotels- plus this would have been a dispute between them. Got refund on credit card which they are now disputing- legally they have to give you a refund and they just dismissed us! Stay away!

The worst company I've ever work with.
Impossible to contact them, they just charged my money and disappeared

They cancelled our reservation without informing us. We came to our vacation and we were shocked hearing that. Otel.com took our money and now not replying, it is impossible to reach them.
Does anyone know where we can comolain more about them?

Terrible experience. Lack of communication. They cancelled our booking without informing us and we are still fighting to get our refund.
Awful website, awful communication

AVOID

I made a hotel reservation with otel.com at the beginning of this year which included free cancellation. A month prior to the booking arrival date I cancelled due to COVID travel restrictions. At this point I was offered a "non refundable" travel voucher with no indication of how to request a cash refund. I have since had to send them a direct message and wait 2 months to receive a response offering me an increased voucher or apply to join a refund queue and wait a minimum of a further 60 days to get the money back.

Now following up with my credit card as they have failed to honor the terms of the contract.

I would strongly recommend everyone to avoid using this company. They appear to be using delay tactics to keep hold of customers money knowing that many will never get it back.

Over the past 6 months I had other hotel bookings with different travel companies and have not experienced similar problems getting refunds.