Item was ordered and arrived fine. Unfortunately it was too big. This is now a challenge with Otrium since you pay postage both ways. I'm a big fan of Otrium but will make sure I am 100% sure befor... See more
Company replied
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Review summary
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Based on these reviews
My order arrived very quickly. However, the item is too big for me and the fabric is a bit scratchy. I returned my order a week ago, but I haven’t received any acknowledgement from Otrium yet.
Company replied
The items were sent very quickly and arrived safely. The sweatshirt was not as I expected and very lightweight and probably not the quality I expected, however not bad enough to return.
Company replied
Excellent service. Items were clearly described on the website (including helpfully stating that sizing on the boots was smaller than usual) The order was dispatched the next day and arrived two days... See more
Company replied
3.0
Average
4K reviews
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Company does not refund postage & platform fees!
Returned a whole order and policy states that postage and platform fees are also refunded. These have been deducted from my refund. I have tried to use their ‘contact’ methods and funnily enough they don’t work! Saw another lady had same issues on reviews previously, so maybe someone will contact me via this method before I contact my bank to receive my full refund.
June 26, 2023
Unprompted review
Reply from Otrium
Hi Lynda,
Thank you for your review. We're sorry to read that there was an issue with your refund. If you haven't already, please reach out to our customer service team via email with your order number at service@otrium.uk and we would be happy to look into this for you.
Kind regards,
Team Otrium
Great prices on genuine designer…
Great prices on genuine designer products.
July 6, 2023
Unprompted review
Reply from Otrium
Hi Greg,
Thank you for your review. We're glad you were able to benefit from the great deals on the brands we offer!
Kind regards,
Team Otrium
I ordered in the afternoon and the item…
I ordered in the afternoon and the item arrived the next day. Sadly I had to return it, this was extremely easy as a returns label was provided and I just took it to our local shop that deals with the delivery company. However I have not received an email to confirm if the item has been returned so that’s disappointing.
June 20, 2023
Unprompted review
Reply from Otrium
Hi,
Thank you for your review. We're glad you enjoyed the shopping experience. If you haven't already, you may reach out to our customer service team regarding the status of your return at service@otrium.uk for more information and clarity.
Kind regards,
Team Otrium
I always have had a good experience…
I always have had a good experience with my purchases process. Even if I had to return, the process was straightforward and expedient refund time too.
I highly recommend it!
June 30, 2023
Unprompted review
Reply from Otrium
Hi Maria,
Thank you for your review. We're glad you had an overall great shopping experience with us. We can't wait to see you shopping again!
Kind regards,
Team Otrium
Great company always their to help .
July 5, 2023
Unprompted review
Reply from Otrium
Hi Jackie,
Thank you for your review. We're glad to read that you had a great shopping experience with us.
Kind regards,
Team Otrium
Great choice of brands
Great choice of brands at well discounted prices. Easy to use website and prompt delivery. Goods well packaged. Excellent!
July 3, 2023
Unprompted review
Reply from Otrium
Hi Celia,
Thank you for your review. We're glad you were able to benefit from the great deals we offer and your overall shopping experience!
Kind regards,
Team Otrium
Excellent range of discounted clothing
Excellent range of clothing with great discounts. I've ordered twice and both orders arrived next day. Returns are a bit pricey....£6.95 to return 2 tops (and they use evri so the actual price would be much lower). Also the discount codes they give out don't work with some brands. They also seem to have started charging a 'platform fee' which is unnecessary.
June 30, 2023
Unprompted review
Reply from Otrium
Hi Sharon,
Thank you for your review. We're glad you were able to benefit from the great deals we offer! More information regarding the return costs and the new platform fee are available in our Help Centre.
Kind regards,
Team Otrium
Very happy with the quality and fast…
Very happy with the quality and fast Delivery always thank you
June 21, 2023
Unprompted review
Reply from Otrium
Hi Mimi,
Thank you for your review. We're glad you enjoyed your shopping experience with us.
Kind regards,
Team Otrium
Great! Highly recommended
Fabulous service. Very fast delivery and a prompt refund when I had to return the item because it didn't fit. Great range of clothes at good prices. Will definitely use again.
June 28, 2023
Unprompted review
Reply from Otrium
Hi Lorrie,
Thank you for your review. We're glad you were able to benefit from the great selection we offer! We can't wait to see you shopping again.
Kind regards,
Team Otrium
Expensive charges
I used to love Otrium but they now have the most expensive postage at £6.95 free on orders over £150.
They have now started charging a £2.90 platform fee which is outrageous. So it adds £10 to every order.
I suspect people will leave in droves
June 27, 2023
Unprompted review
Reply from Otrium
Hi Angie,
Thank you for your review. Information regarding the reason for the delivery fee and the new platform fee may always be found on our site's Hrlp Centre.
Kind regards,
Team Otrium
Fantastic company
Fantastic company. Fantastic prices and speedy delivery.
June 7, 2023
Unprompted review
Reply from Otrium
Hi,
Thank you for your review. We're glad you were able to benefit from the great deals we offer!
Kind regards,
Team Otrium
Great choice with a hassle free app
Great choice of clothing brands, the app is easy to use and the discounts are brilliant! Delivery charges not excessive and goods received quickly.
June 25, 2023
Unprompted review
Reply from Otrium
Hi,
Thank you for your review. We're glad to read that you have been able to find multiple great deals and enjoyed your shopping experience! We can't wait to see you shopping with us again.
Kind regards,
Team Otrium
Of late the orders appear to be…
Of late the orders appear to be arriving a lot quicker than a couple of years ago
June 3, 2023
Unprompted review
Reply from Otrium
Hi Ian,
Thank you for your review. We're glad you were able to benefit from the quick delivery we offer!
Kind regards,
Team Otrium
Absolutely shocking
Absolutely shocking! I thought this site could not go any further down hill. It’s actually gone down hill and headed underground! However, in the language they seem to understand…..I’m REACHING OUT to you at Otrium to get a grip!
I ranted recently on here about how Otrium had gone down hill, and got the usual reach out to us nonsense (probably get another one at the end of this).
Anyway, I today thought I would take another look for old times sake. Well I’m sorry to say nothing has improved, in fact it’s got worse…I did see one thing that I thought I might buy. You have to weigh up delivery now an extortionate £6.95 and returns if it doesn’t fit where they charge almost the same! However, what really is shocking is that they now have decided to charge an extra £2.90 on top of delivery to cover your viewing of their site and their ongoing digital and operational enhancements. What a load of…….
I would say words fail me but obviously writing this they don’t!!! So their discounted brands could potentially cost you about an extra £9.85 to buy and then another £6.50 to return…it doesn’t say if you get charged the stupid extra £2.90 for their wonderful digital and operational enhancement fee to return. I really despair !
June 24, 2023
Unprompted review
Reply from Otrium
Hi Emm,
Thank you for your review. Our team has read your feedback regarding the shipping and platform fees. There is not an additional £2.90 charged for a return. More information can always be found on our Help Centre.
Kind regards,
Team Otrium
Every thing l bought from you l have…
Every thing l bought from you l have been happy with
June 23, 2023
Unprompted review
Reply from Otrium
Hi Catherine,
Thank you for your review. We're glad to read that you have been able to find multiple great deals! We can't wait to see you shopping with us again.
Kind regards,
Team Otrium
What a brilliant company
What a brilliant company! I’m so glad I found them. delivery is amazingly quick and it’s so easy to make a return. The prices are unbelievable, I urge everyone to check them out. Very very satisfied customer!
June 23, 2023
Unprompted review
Reply from Otrium
Hi Alison,
Thank you for your review. We're glad you were able to benefit from the great deals we offer! We can't wait to see you and your referrals shopping again.
Kind regards,
Team Otrium
Everything was perfect
Everything was perfect from ordering on the website, I bought 3 pairs of SW Shoes at a bargain price all of the sizing advice was available just like on the SW website so really easy to choose what would fit best as these can often be smaller fitting (but not always). All arrived very quickly and in perfect condition. Very pleased and will happily return for more in the future.
May 1, 2023
Unprompted review
Reply from Otrium
Hi Linsey,
Thank you for your review. We're glad to read that you have been able to find multiple great deals! We can't wait to see you shopping again.
Kind regards,
Team Otrium
Great website
Great website. Like the way you show available sizes without having to click on item
June 17, 2023
Unprompted review
Reply from Otrium
Hi Joan,
Thank you for your review. We're glad you were able to enjoy your shopping experience with us.
Kind regards,
Team Otrium
Great prices and fast delivery.
June 10, 2023
Unprompted review
Reply from Otrium
Hi John,
Thank you for your review. We're glad you were able to benefit from the great prices and services that we offer!
Kind regards,
Team Otrium
Reply from Otrium
Hi Catherine,
Thank you for your review. We're glad you enjoyed your shopping experience with us!
Kind regards,
Team Otrium
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