We have always used OtterBox on our phones. Ever since OtterBox produced the first phone protection we have trusted and used OtterBox to keep our phones safe from drops or rough use damages. There's n... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
delivery of order was right on time so I was able to protect my new phone from the start. additionally, the quality and fit of the case were top notch. I had a little trouble understanding installat... See more
My charging port cover ( defender otterbkx case ) broke off and then plastic piece inside the case by the AI button broke off and submitted couple photos and got approved for the replacement but - pa... See more
I’ve been buying Lifeproof cases for probably about at least ten years or more. I’ve never had to purchase the extra insurance because the Lifeproof has kept my phones completely safe, saving me money... See more
Company details
We’ve got your back
Written by the company
- As the most trusted Smartphone Case Brand in the U.S.,
- OtterBox has grown from a garage in Colorado into a family-led global brand synonymous with quality. Since 1998, our top priority has remained the same—delivering superior protection to support you in everything you do, from home to work to play. We keep your tech safe and on trend so you can forge ahead with confidence—even on the tough days. Outsmart and outlast with OtterBox.
Contact info
United States
- 1-855-688-7269
- www.otterbox.com
4.4
Excellent
102K reviews
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I have no problem wearing it clipped to…
I have no problem wearing it clipped to the waist because it’s better than sitting on it.
May 10, 2026
FANTASTIC WARRANTY.
May 14, 2026
Love Otterbox and their warranty.Also…
Love Otterbox and their warranty.Also the feeling of your phone being protected..will never buy any other brand
May 14, 2026
Super easy to process warranty claim
Super easy to process warranty claim. Had my warranty replacement to 99501 in about 5/6 days.
May 15, 2026
The case was great!
The case was great!! The only problem is it doesn’t work well with my husband’s profession. He needs a fully covered phone case.
November 17, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from OtterBox
We’re so sorry to hear about the trouble with your product! Please reach out to us via chat, and we are happy to help with this situation!
Made a warranty claim
Made a warranty claim. Process was easy, shipping was fast. So glad to have my device fully protected again!
May 15, 2026
I received my product in a timely…
I received my product in a timely manner, and as advertised a good product for the price. I would definitely recommend buying one. I've been using OttoBox for a long time, worth every penny I spent.
May 14, 2026
A satisfied customer
The website is very user friendly and the process was straight forward. I was able to make my request in just a few minutes. I also appreciate the company standing behind their product!
May 12, 2026
Having a company stand behind their…
Having a company stand behind their products when they break is amazing. Thanks so much for a quick replacement!
May 14, 2026
I’ve been buying Lifeproof cases for…
I’ve been buying Lifeproof cases for probably about at least ten years or more. I’ve never had to purchase the extra insurance because the Lifeproof has kept my phones completely safe, saving me money, and downtime for repairs.
May 13, 2026
Wrong product was shipped
May 14, 2026
Reply from OtterBox
We are so sorry to hear about the shipping problems with your order! Please reach out to us via chat if you need any further assistance with your order.
Reply from OtterBox
We’re so sorry to hear about the trouble with your product! Please reach out to us via chat, and we are happy to help with this situation!
Stand behind their products.
Got a new Otterbox case for shipping only because the rubber shell tore on my old one. They stand behind their product. I wouldn’t buy anything else!
May 14, 2026
Excellent service and product!!
May 14, 2026
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