Otticanet Reviews 19,444

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 57 reviews, reviewers had a great experience with this company. Customers frequently praise the high quality of the products, noting that items are authentic, brand new, and exactly as described. Many also highlight the exceptional customer service, describing it as fast, reliable, and very helpful, making the purchasing process smooth and stress-free. Reviewers are particularly impressed with the quick response times and efficient handling of inquiries, even for international orders. However, some customers experienced issues with delivery, including delayed shipments, packages arriving opened, or concerns about the quality of the shipping packaging. A few other people also felt that the product they received was either defective, not as pictured, or potentially inauthentic, leading to disappointment and difficulties with returns.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with the authenticity... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with many customers praising fast shipping, with... See more

Order

Customers had ambiguous experiences with order, with some reporting fast delivery times, even for... See more

Quality

Consumers find quality to be positive, with many reviewers expressing satisfaction with the authenticity and... See more

Customer service

People report positive experiences with customer service, often describing it as fast, reliable, helpful, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I was pleased to find my favorite Saint Laurent frames at a reasonable price, because other sites sold them at almost double the price. The ordering process was also great, however, I removed one star... See more

Company replied

Rated 4 out of 5 stars

Process was simple enough and the product was great. Only issue was I had to return the first pair of frames for a replacement as they were defective (warped). On receiving the replacement pair, it se... See more

Company replied

Rated 5 out of 5 stars

I have recently received my spectacle frames ordered from Otticanet. My frames were delivered on time and as expected. Excellent quality and very much looking forward to wearing my new frames. Would c... See more

Company replied

Rated 5 out of 5 stars

Excellent experience with Otticanet. I ordered a pair of Garrett Leight Ace Sun sunglasses from the UK and received them just three days after placing my order. The sunglasses were exactly as describe... See more

Company replied


Company details

  1. Sunglasses Store
  2. Fashion Accessories Store
  3. Glasses Store

About Otticanet

Written by the company

WHY OTTICANET

Otticanet has been on the online business for more than 10 years. Starting from a long-lasting experience with different showrooms in Italy, it was time to offer our side-by-side, personalized services to the world!

OTTICANET IS YOUR CHOICE!

Choose among thousands of fashionable and affordable frames, the best glasses of the most creative and inspiring inventors of fashion over hundreds of brands across designer and even smaller, original new waves of style!

FAST DELIVERY

We want to be next to you and want you to feel this way. For the items that are in stock, we will reach out to the most remote corner of the world within 3/4 business days.

SATISFACTION IS GUARANTEED

Our style advisors are here to help you! You will not need to restrict your choice on what you see on the shelf of a store. Otticanet offers you any frame you may dream of and if you are not sure that it will fit you will have 30 days to let us know and send the glasses back! Our consultants are here to help you at info@otticanet.it or on the phone at 0039 01520479

Contact info

4.0

Great

TrustScore 4 out of 5

19K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 82% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

It is very efficient and also very…

It is very efficient and also very competitive with prices

July 17, 2023
Otticanet logo

Reply from Otticanet

Hello Donna,
thanks for your feedback.
We are happy to know that you appreciate our special prices and our special prices.

See you next time.
Kind regards.
Otticanet

Rated 5 out of 5 stars

very competitive price and very speedy…

very competitive price and very speedy delivery.

July 17, 2023
Otticanet logo

Reply from Otticanet

Hello Luke,

thanks for sharing your experience with us.

We are glad to know that you love our special prices and fast shipping service.

We hope to meet you soon again.

Kind regards
Otticanet

Rated 5 out of 5 stars

Very happy with my purchase - Customer Centred approach

Very happy with my purchase and will use the company again!

While initially hesitant on purchasing a product due to less that perfect reviews, I soon realised most all of the poor reviews were from over 5 years ago and proceeded with my order - I'm very happy!

From the very beginning, every step of the purchasing process has been excellent!
The communication responses were all within 24 hours. Tracking for my purchase was provided early and was very accurate. The product arrived within 7 days of ordering. Any minor issue I encountered was handled quickly and professionally with a customer centred approach to resolve it.

I would highly recommend using the site and recommend to your friends!

August 1, 2023
Unprompted review
Otticanet logo

Reply from Otticanet

Hello C H,
thanks for your kind review. We really appreciate it.

We are really glad when we can satisfy our customers with our services and products.

We hope to meet you again soon.
Have a nice day.

Kind regards
Otticanet

Rated 5 out of 5 stars

Got my biggie for a really good price i…

Got my biggie for a really good price i love it 🤙

July 17, 2023
Otticanet logo

Reply from Otticanet

Hello Johnny,

thanks for sharing your experience with us.

We are happy to know that you love our special prices and our glasses.

Have a wonderful day and see you next time.

Kind regards
Otticanet

Rated 5 out of 5 stars

Best price for a pair of Prada sunglasses

The pair of Prada sunglasses I bought from this website was so nice and the price was the cheapest online or in stores.
It's genuine, made in Itaty. I just couldn't believe that I got my glasses in just 3 days.
As a happy buyer, I would recommend this seller. I forgot to mention that the customer service is excellent too.

Thanks,

July 28, 2023
Unprompted review
Otticanet logo

Reply from Otticanet

Hello Kevin,

thanks for your feedback.

We are glad to hear that you appreciate our authentic glasses and our fast deliveries.
Our customer service is always ready to answer to all your questions and doubts.

We hope to meet you again soon.

Yours
Otticanet

Rated 5 out of 5 stars

I trust online eyeglass retailers again!

After having a TERRIBLE experience with another online eyeglass retailer in Italy, I was a bit hesitant with this one but thought I would try just to see. Absolutely brilliant! Super quick delivery, wonderful prices and authentic glasses. I accidentally made a duplicate order and was credited the next working day. Plus they helped prepay Swiss taxes and duties so I would not get charged (more) later. Packaging could be better as the box arrived via Fedex crushed (eyeglasses were in a box and then packaged in a soft plastic bag with no other protection), but they were okay. Totally delighted with my purchase! Grazie tante!

July 20, 2023
Unprompted review
Otticanet logo

Reply from Otticanet

Hello Robin,

we are really happy to read your review.

Our main goals are to ship our authentic products as fast as possible and to keep competitive prices.

We are very sorry that the courier crushed your box and, to prevent future accidents, we will report it to our Fedex agent.

We hope to meet you again on Otticanet!

Yours
Otticanet

Rated 5 out of 5 stars

Perfect purchase and great communication

Great communication, awesome sunglasses, fast shipping, I’m thrilled. Thanks

July 10, 2023
Unprompted review
Otticanet logo

Reply from Otticanet

Hello Aurélie,

thank you for your review.

Our customer service is always focused on making customers happy. We use the best couriers in order to ship our products as fast as possible.

Yours
Otticanet

Rated 5 out of 5 stars

Great sunglasses

Great sunglasses. Arrived quickly.

June 19, 2023
Otticanet logo

Reply from Otticanet

Hello Sarah,

We are happy to know that you appreciate our products and our quick shipments.

We remain at your disposal.

Yours
Otticanet

Rated 5 out of 5 stars

Top Notch Company!!

My first time purchasing from
Otticanet and they are the Real Deal!
They did everything as promised and my Prada Frames are Everything! Great Quality and Price! I got a 15% Discount! Lighting quick delivery and the packaging was unbelievable! Highly Recommended!

June 19, 2023
Otticanet logo

Reply from Otticanet

Hello Victoria,

we are really happy to read your review.

Our main aim is to satisfy our customers with our glasses and our services.

We will wait for your next orders.

Yours
Otticanet

Rated 5 out of 5 stars

Happy Customer

The glasses were absolutely gorgeous, but not suited to my face and not as I thought they would be. This company excepted my return so graciously and I will be happy to shop there again when I do purchase my sunglasses. Customer Service has everything and his company‘s got it I wish you guys all the best in the glasses are divine.

June 19, 2023
Otticanet logo

Reply from Otticanet

Hello Kath,

thanks for sharing your experience with us.

We always offer 30 days for the return of our products for a replacement or a refund.
It is important for us to know that our customers are happy and satisfied with our services and glasses.

We hope to meet you again our our website.

Yours
Otticanet

Rated 5 out of 5 stars

I was real skeptical about ordering my…

I was real skeptical about ordering my Balenciaga shades from here but I went ahead & gave it a chance. I placed my order & they shipped my shades the same day. They came just in time for my birthday. :-) I did check to see if they were authentic & they definitely are. 10/10 experience. I will be ordering again!!!

June 29, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent Reseller

Fast delivery, best price, excellent communication. I am a returning customer for years and haven‘t had any issues. Can strongly recommend Otticanet (for swiss customers: price is without VAT/MWSt). They still have the most competitive prices of all Internet Shops.

June 16, 2023
Unprompted review
Otticanet logo

Reply from Otticanet

Hello Andy,

we are really happy to read your review.

We always do our best in order to keep competitive prices and we love to see that returning customers are always satisfied with our services.

Have a wonderful day and see you next time.

Kind regards
Otticanet

Rated 5 out of 5 stars

The sunglasses are perfect

The sunglasses are perfect! I love them.

May 19, 2023
Otticanet logo

Reply from Otticanet

Hello,

We are happy to read your feedback.

Our main goal is to deliver our authentic products as fast as possible.

Yours
Otticanet

Rated 5 out of 5 stars

Fast shipment, great company.

Fast shipment. Great service. Low cost. Everything went well. Nothing to complain about. Nice job guys.

May 17, 2023
Otticanet logo

Reply from Otticanet

Hello,

thanks for sharing your experience with us.

We are glad to know that you love our special prices, fast shipment and great service.

See you next time!

Kind regards
Otticanet

Rated 5 out of 5 stars

I am beyond pleased with my purchase…

I am beyond pleased with my purchase experience from Otticanet. The sunglasses that I ordered arrived in record time. I believe it was 4 days and they shipped from Italy. I will definitely be ordering other glasses!

May 19, 2023
Otticanet logo

Reply from Otticanet

Hello Joy Rebecca,

thank you for your feedback.

We always ship our products as fast as possible with the quickest shipping services and we are glad to hear that you received your glasses so quickly.

We will wait for your next orders!

Kind regards
Otticanet

Rated 5 out of 5 stars

Well-priced sunglasses that were…

Well-priced sunglasses that were delivered quickly.

May 17, 2023
Otticanet logo

Reply from Otticanet

Hello Debbie,

thanks for sharing your experience with us.

We are glad to know that you love our special prices and our fast shipping service.

See you next time!

Kind regards
Otticanet

Rated 5 out of 5 stars

Legit

Legitimate website and store, got my item as expected

May 18, 2023
Otticanet logo

Reply from Otticanet

Hello Ryan,

thank you for your feedback.

We are glad to hear that you appreciate our authentic products and good services.

We hope to meet you again on our website.

Yours
Otticanet

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