Ourtime.uk Reviews 

2,096
TrustScore 1.5 out of 5

1.4

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Review summary

Created with AI, based on recent reviews

Evaluating 228 reviews, most reviewers were let down by their experience overall. Many people found the website and user experience problematic, citing issues like a confusing revamp, vanishing profile sections, and poor navigation. Customers frequently reported the service as expensive and a waste of money, often being double-charged or unable to fully utilize their paid subscription time. The subscription model was criticized for being focused on retaining membership, with many struggling to cancel or stop recurring payments. Reviewers also raised concerns about fake profiles, bots generating likes, and a general lack of member vetting, leading many to perceive the site as untrustworthy.

What people talk about most

Website

Customers had negative experiences with the website, with many describing it as unsatisfactory and poor... See more

Subscription

People report negative experiences with subscription, citing difficulties in cancelling and issues with... See more

User experience

Consumers find the user experience to be frustrating and disappointing, with many describing it as dull and... See more

Price

Users describe significant dissatisfaction with the pricing, frequently labeling it as a "rip-off" and a... See more

Payment

Reviewers mention significant dissatisfaction with payment processes, frequently citing unexpected charges... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Absolutely ridiculous dating site. The worst I've ever encountered. The cost to message anyone starts at £20 for 1 week!!! Yes, thats right, 1 WEEK! A 6 month subscription costs over £100. I dont know... See more

Rated 1 out of 5 stars

The site revamp is rubbish. Parts of my profile have just vanished but when I go to edit I find them hiding but no way to activate them. Many questions have changed with answers from only mildly simil... See more

Rated 1 out of 5 stars

Ourtime is a waste of money, the likes you get are mostly generated by BOTS, when you check the search section by recent visitors, the likes you receive from alleged visitors do not appear in any cate... See more

Rated 1 out of 5 stars

Would give a 0 rating if I could. The system platform doesn't work. You cannot verify your profile as the system reverts back to the starting point as soon as you try to initiate the verification.... See more


Company details

  1. Dating Service

Written by the company

Our time to love life together. Ourtime is the dating site for singles over 50 looking for new friends, fun activities and someone special to enjoy life with. Create your profile for free, run your search and access a list of like-minded singles who share your interests. Our Passes help you make the most of your dating experience and meet singles at your own pace: enjoy unlimited messaging with the singles you like, try voice and video calls, decide who can contact you, receive our personalised selections of singles who share your passions and interests. Enjoy reduced rates on our Activities and Outings in your area or online and meet new people who share a common interest or who simply want to relax in good company. Download our mobile app or visit www.ourtime.co.uk !


Contact info

1.4

Bad

TrustScore 1.5 out of 5

2K reviews

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No recent history of asking for reviews

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1.4

All reviews

(2,096)

232 reviews in the last 12 months

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Rated 1 out of 5 stars

Ourtime sent me a 50% Subscription offer which they cannot action

I was sent an offer of 50% of my monthly subscription with Ourtime dating group. However when l tried to redeam the offer l was told by customer support that it could not be done by their new computer system. I sent a screen print of the offer but they said they still could not action it.

February 25, 2026
Unprompted review
Rated 2 out of 5 stars

I took out a single month subscription

I took out a single month subscription. I have actually met a lovely guy. I didn’t want to take out any more than a month from the start. Last week I cancelled have any direct debits taken out (even though I only paid for one month only). This was done directly with Ourtime. Even though I followed the instructions to cancel any further direct debits Our Time have still taken the money. I AM REALLY NOT PLEASED WITH THIS NOW AND OUR TIME WILL NOT REFUND. PLEASE READ OTHER REVIEWS AS SIMILAR THINGS HAVE HAPPENED.

March 3, 2026
Unprompted review
Rated 1 out of 5 stars

Give this a miss!

Took out a 6 month.subscription, suspect most profiles are suspect.
Very little response from subscribers I messaged.
Received at most a couple of views per week, until I stopped my subscription, then it ramped up to a dozen or more likes and views per day.
I doubt it many people actually meet anyone from this organisation.

March 2, 2026
Unprompted review
Rated 1 out of 5 stars

It is entirely based on subscriptions. You purchase the subscription and regardless of whether you like the site or not they will auto-renew it and bill you

Most of the accounts are inactive or highly suspicious. The quality of people is higher on J1Live.com
The quality as well as the quantity. The level of censorship on Ourtime is enormously strict. They seem to monitor all messages and if you start asking certain questions in order to understand if you are chatting with a bot or a real person this chat gets automatically blocked and your profile can get banned. Ourtime moderators don't like if you are too smart. They want silly people.

March 1, 2026
Unprompted review
Rated 1 out of 5 stars

This Ourtime dating site is a scam 100%…

This Ourtime dating site is a scam 100% the profiles are fake. Nobody ever replies and their is never any indications of when people were.last online or ever read your letters.. disgusting and thank goodness I havent spent too much money on it..

February 28, 2026
Unprompted review
Rated 1 out of 5 stars

If it was possible to award zero…

If it was possible to award zero points, I would. I have been a member for a few years with decent customer service but it had gone downhill, I took out a 6 month subscription and in the past was emailed when it was running out, now they are automatically renewing with a further 6 months with no possibility of cancelling till the end of the new subscription. Customer service is atrocious.

February 25, 2026
Unprompted review
Rated 1 out of 5 stars

S C A M

This Date website should never be used and band .
I had 37 potential fraud near misses
Out of 37 in one month and I paid £50 to OUR TIME for this terrible experience....
Please please dont fall for this Dating
Site
Many thanks mr O'Brien

February 22, 2026
Unprompted review
Rated 1 out of 5 stars

Once your in, they wont let you out! or cancel subscription


TAKE A LOOK AT THIS...it's where you'll end up. once they get your payment method....don't ask me how to cancel subscription. they say they'll respond in 24 hours...HAA JOKE... I've been emaling them for over 24 days with not a single reply. I screen filmed it but am not allowed to post that on this review.

February 21, 2026
Unprompted review
Rated 1 out of 5 stars

Total waste of time and money

There are so many fake profiles on this site it beggers belief(70 year olds that are clearly at least 20 years younger in profile shots) I very stupidly signed up for a week and wasted thirty quid (lesson learnt)
Nobody ever came back with anything meaningful. The whole thing is just a money making exercise and cancelling subscription is made as difficult as possible so my advice is to steer well clear. I think I will be avoiding match making sites from now onwards !

February 20, 2026
Unprompted review
Rated 1 out of 5 stars

Dreadful

Dreadful . They’ve changed the site and it just doesn’t work . Changed my height to 4.6 and my location to Alaska . Get emails saying I’ve got a message but nothing there when I try to find it . Impossible to get help from customer service . AVOID

February 19, 2026
Unprompted review
Rated 1 out of 5 stars

Can no longer hide profile or suspend membership and full of fake profiles

having met someone, I wanted to suspend or at least hide my profile which was allowed. There is even a help topic on how to do this.

This has now been removed and you have to hide your profile per person, and you have to ‘upgrade’ at a cost of course to use the feature.

The website is also full of fake profiles, on my third ‘lady’ in Russia who has joined so she can come to thed UK to find love!!!

Will not be renewing membership

February 18, 2026
Unprompted review
Rated 1 out of 5 stars

What an absolute con, don’t subscribe as restricted and very few profiles

What an absolute con!
For what you pay you’re limited in search and ability to find contacts. Search brings up very little in area and yet reverse search brings up different people.
Most profiles are just fake. Same profiles come up again and again when using match icon. And from miles away. What an absolute waste of time and money for very little. It’s totally pathetic and should be banned as playing with peoples emotions.

February 15, 2026
Unprompted review
Rated 1 out of 5 stars

-1 rating, and that's generous

I would give the 'Ourtime' site a -1 if it were possible. Dreadful site, full of fake and repeat profiles. Deleting your profile is difficult, and because it seems impossible to remove the last photograph, this presumably boost the numbers of supposed live profiles on the site. Unsubscribing, even prior to renewal doesn't work. No customer service. I am in the process of reporting them to my bank for a refund. Don't waste your money or your time!

February 14, 2026
Unprompted review
Rated 1 out of 5 stars

Ourtime (rubbish)

Been on/off this site for a while, was subscribed (now expired thankfully), no idea why as its awful. Now changed their set up since Jan 26 and ive had issues deleting my account, says i can do it on the app, and I cant, did my issues via Q&A at least 3 times and no response, within 24 hrs like it said. Then it says to delete my account via the desktop, which I cant (surprise surprise) as its a work desktop and obviously certain sites are blocked. Im now getting increasingly frustrated as ive explained all this and asked for my account to be deleted and sent all the relevant info/photos. I mean how hard can it be to delete an account, or is that the purpose. Need to get off this site as its the dregs of the pool left, sorry to say

February 9, 2026
Unprompted review

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