Outdoorcampingdirect.uk Reviews 

400
TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

We were actually away camping when our usual multicooker broke. We found a new one online with next day delivery. Ordering was simple. It arrived the next day to our campsite no problem. The multicook... See more

Rated 5 out of 5 stars

This was my first order placed with Outdoor camping direct and certainly won't be my last. I paid £3.99 per C300 canister of Coleman Xtreme -27 gas - a complete bargain! My delivery - via Yodel, arri... See more

Rated 5 out of 5 stars

Quick delivery despite postal strikes and Christmas BH’s. Great product. Really pleased with it. Top quality made. Powerful torch. Handwarmer works well and charges up as described.

Rated 4 out of 5 stars

Fast delivery of item brought as present. Works well for pre made pizza which cooks remarkably Fast and also flat breads. Fits nicely in cadac safari stove bag for compact storage. Can be difficu... See more

Company details

  1. Camping Store

Written by the company

We are a website specializing in camping equipment for professionals, beginners and aficionados alike. We supply a large variety of products ranging from tents, bedding, furniture, lighting, cooking, festival gear, Duke of Edinburgh essentials and everything else you need to make your camping outdoor experience better and more memorable. We are proud of the products and service we offer including our fully tracked delivery and efficient customer service, as well as our best price promise policy. Our website is easy to use, intuitive and offers a secure and fast checkout process.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

400 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(400)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Good items bad liars,

Good items, but be prepared to be lied to when your order is delayed. I understand people are human and make mistakes but you loose the trust of your customers when you lie to them.

February 27, 2022
Unprompted review
Outdoorcampingdirect.uk logo

Reply from Outdoorcampingdirect.uk

Hello, thank you for your recent review, I am very sorry to hear of your experience with our website. I can assure you that we are entirely honest with our customers regarding their orders. We apprecaite your acceptance that mishaps can occur and sometimes these are beyond our control. We hope you will consider shopping with us again so we can provide the great service that we pride ourselves on :)

Rated 5 out of 5 stars

Good experience

Easy to buy, delivery on time even during Christmas period and great product. Many thanks.

February 7, 2022
Unprompted review
Rated 5 out of 5 stars

Very happy customer.

This order was as expected, it arrived quickly and was packaged appropriately. Very happy with my purchase from this company.

January 13, 2022
Unprompted review
Rated 5 out of 5 stars

Thumbs up from me

I bought a Colman Aspen 6L and the website was easy to use and it arrived exactly on the day it was supposed to. So thumbs up from me.

January 11, 2022
Unprompted review
Rated 5 out of 5 stars

Quality customer service

I was very impressed with the service I received from this company. I had made a mistake on my address but received a phone call to clarify and expedite the shipment.
The product arrived in good order, at the time advised.

January 3, 2022
Unprompted review
Rated 5 out of 5 stars

Brilliant customer services

This magnetic pouch was rather a last-minute order for Christmas and I was rather disappointed to find that the wrong item had been dispatched - a mini pouch in place of the full-sized one. I contacted customer services right away and they were brilliant. A replacement arrived on Christmas Eve, in time for Santa. The pouch itself seems good quality and just the thing to hold phone and keys on the morning run.

December 28, 2021
Unprompted review
Rated 1 out of 5 stars

My custom didn't seem to be appreciated

I arranged to buy a Campingaz Blue Twister® Plus PZ from Outdoor Camping Direct also known as Trackpack. Arrival was to be expected within 7 working days.
After five working days plus weekend, my account still showed “processing” so I wrote to them about it, suggesting that they were unlikely to meet their deadline. I was wondering why the item was online in stock with next day delivery possible, and yet I still saw little likelihood of a delivery within 7 days for standard delivery.
This is what they wrote back:
“Unfortunately, we have been informed that your parcel has been lost in transit and therefore the courier is unable to complete this delivery.
I have requested for a new order to be dispatched however we are currently out of stock of the item until January. So we can dispatch the order once stock arrives?” My account never showed any delivery information; and the item was still on their web site as in stock and available for next day delivery.
By contrast Wow Camping delivered cylinders within three days, and Camping International delivered the Campingaz Blue Twister® Plus PZ within two days, both using their standard delivery. The one positive thing was that there was an immediate Paypal refund on request the same day.

December 26, 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look