Terrible after service Do Not use I purchased an Air Awning from them it's unfit for purpose never been used manufacturing fault the end of the tub that holds the air has not been sealed Th... See more
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See what reviewers are saying
Ordered a rattan table with 4 chairs and parasol, parasol has never arrived!! I have called repeatedly and emailed and have never once had a phone call back or my email replied to, just the excuse t... See more
Company replied
Absolutely terrible customer service. Yes I understand the current situation. The trampoline I bought had bits missing. Contacted by phone and email. To no reply from them!! The site lets you buy... See more
Company replied
My opinion, do not buy from outdoor leisure. I'm furious, I ordered an awning carpet, they sent me the wrong one not as advertised on their website. They said Yodel would collect , that never happened... See more
Company replied
Company details
Information provided by various external sources
Outdoor Leisure Direct aims to provide high quality leisure products at prices that make you smile! Who Are We? We are a family business based in Exeter, sunny Devon! We retail through our website, eBay and Amazon. See our eBay Shop and excellent Feedback! We are on Facebook at www.facebook.com/outdoorleisuredirect, or simply search 'Outdoor Leisure Direct' in Facebook's search bar! We are also on Twitter - Follow us @OutLeisDirect Who Runs Outdoor Leisure Direct? Outdoor Leisure Direct is run by Matthew Conridge. Matthew started the business in 2006 and has grown the business into what it is today. In 2011 Matthew won the Young Entrepreneur of the Year Award from The Express and Echo, presented by Dragons Den star Deborah Meaden' and the IOD Young Director of the Year South West England. In 2010 Matthew won the FSB Devon Young Entrepreneur of the Year Award. We have a great team at Outdoor Leisure Direct with Matthew, Stuart and Ben running the office and Nick, Tom Mike looking after the warehouse. We only stock high quality products from brands such as Bestway, Intex and Osprey.
Contact info
Ellen House, Marsh End, Lords Meadow Industrial Estate,, EX17 1DN, Crediton, United Kingdom
- 01363 777353
- sales@outdoorleisuredirect.co.uk
- www.outdoorleisuredirect.co.uk
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224 reviews
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Great, fast delivery, good item, recommended
No problems at all. Good comms, fast delivery, great item reasonably priced. Excellent work!
July 13, 2011
Unprompted review
Reply from Outdoor Leisure Direct.co.uk
Many thanks for your review Eloise, we hope to serve you again in the future :)
8ft pool,pump, cover and chlorine
Excellent service ordered the pool and had it delivered the following day. Everything in one delivery without any hassel.
July 13, 2011
Unprompted review
Reply from Outdoor Leisure Direct.co.uk
Thanks Amanda, great to hear you were happy with your pool and accessories, hopefully we get the weather so you can use it :)
Adult wet suit
the item arrived really quickly! It was the second order I had made. The first order arrived in super quick time too.
Really chuffed with all 5 wet suits and have recommended the site to my friends x
July 13, 2011
Unprompted review
Reply from Outdoor Leisure Direct.co.uk
That's really good to hear Paula, thank you for taking the time to leave a review :)
Fast, friendly service, every time.
These guys are great. Easy to do business with, knowledgeable and friendly.
July 11, 2011
Unprompted review
Reply from Outdoor Leisure Direct.co.uk
Thanks Owen, we hope to serve you again in the future :)
first class service
order was placed no hassle and delivered straight away.
Thank you
July 11, 2011
Unprompted review
Reply from Outdoor Leisure Direct.co.uk
That's graet to hear Darren, thank you for your purchase :)
Great service and value
Good product (swimsuits) and price. Quick and seamless exchange on one suit that was too small.
July 10, 2011
Unprompted review
Reply from Outdoor Leisure Direct.co.uk
Many thanks Alec! We aim to send out an exchange on the same day it arrives :)
Reply from Outdoor Leisure Direct.co.uk
Thanks Colin :)
Speedy Delivery
Items arrived very quickly and were well packaged.
Great products at great prices!
July 10, 2011
Unprompted review
Reply from Outdoor Leisure Direct.co.uk
Thanks for the great review Lucy :) We hope to serve you again in the future.
Reply from Outdoor Leisure Direct.co.uk
Thanks Mr Barber, we hope to serve you again in the near future!
Excellent Service
Item was delivered the next day. Excellent quality at a good price!
July 6, 2011
Unprompted review
Reply from Outdoor Leisure Direct.co.uk
Many thanks for your review Gary! Enjoy your items :)
Huge choice, great prices, quick delivery.
Purchased two wetsuits. An Osprey and Nalu. Both are great value for money. I would recommend either, choose the one which fits best you wont be disappointed.
July 6, 2011
Unprompted review
Reply from Outdoor Leisure Direct.co.uk
Thank you for your review Paul. Great to hear you are happy with two of our best Wetsuit brands!
quality product, keen price, efficient service
Delighted with the ease of use website and product delivery timetable. Very efficient!
July 6, 2011
Unprompted review
Reply from Outdoor Leisure Direct.co.uk
Really great feedback Kieran, thank you for taking the time to leave it!
fab, fab, fab
brough my 4 month old a wetsuit.
great speedy service. product arrived within a couple of days of purchase. competitve prices and low p&p.
a great gesture of a 10% voucher off your next purchase in delivery package.
would buy from company again.
July 6, 2011
Unprompted review
Reply from Outdoor Leisure Direct.co.uk
Thanks for the feedback Ann, very glad to hear you are happy with your buying experience!
QUALITY
Used you 3 times now and everytime I have been very pleased with the quality and the speed of delivery. I was unclear about wetsuits and actually wanted to speak to someone. They were very helpful.
July 4, 2011
Unprompted review
Reply from Outdoor Leisure Direct.co.uk
Thanks Jacqueline, we are always available to contact on the phone and are happy to help!
Very good and fast service
Bought wetsuits for the family - good prices, good quality and good service
July 4, 2011
Unprompted review
Reply from Outdoor Leisure Direct.co.uk
Great to hear you are happy with your purchases Adrian, thank you for leaving feedback about your order experience :)
The definition of Customer Service
We have used this company numerous times in the past two year after buying an easy up pool from them.
Nothing is too much trouble and they are on the end of the phone with no nonesense advice.
We recently ordered something and a problem was encountered 1 phone call was all it took for a resolution.
July 4, 2011
Unprompted review
Reply from Outdoor Leisure Direct.co.uk
One of our best customers Neil! Thank you for coming back to us so regulary!
Fast Service
Despite ordering the wrong size article it was replaced and was back with me in a few days.Excellent.
June 30, 2011
Unprompted review
Reply from Outdoor Leisure Direct.co.uk
Thanks Michael, we aim to be as quick as possible when you need to exchange an item, and send out replacements on the day that the item arrives back with us!
Excellent Customer Service & Quick Delivery
Item delivery very quickly, unfortunately when item arrived it was not quite what we wanted, but there was no problem in returning it & refund was just as quick (if not quicker) than the original delivery. Will definitely be shopping here again.
June 30, 2011
Unprompted review
Reply from Outdoor Leisure Direct.co.uk
Thanks Ian. We offer a full no quibble returns policy and refund as soon as the item has arrived back with us. We hope to serve you in the future!
Outstanding service and delivery
The wetsuit I wanted was out of stock on the website, so I called to see when it would be coming back in. With me on the phone, the salesperson went to the warehouse to check stock, and unfortunately it was end of line. He quizzed me on sizing and suggested an alternative size that he could see was in stock.
I placed my order, and was stunned to get an email the next day giving me an hour's delivery window for that day. It arrived in less than 24 hours from the time I placed my order, within that hour's delivery window. Great, helpful service on the phone and astonishing service on delivery.
June 29, 2011
Unprompted review
Reply from Outdoor Leisure Direct.co.uk
That's really great to hear Shiona, thank you for taking the time to leave a review!
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