Outdoor Leisure Direct.co.uk Reviews 

224
TrustScore 1 out of 5

1.1

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Rated 1 out of 5 stars

Terrible after service Do Not use I purchased an Air Awning from them it's unfit for purpose never been used manufacturing fault the end of the tub that holds the air has not been sealed Th... See more

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Rated 1 out of 5 stars

Ordered a rattan table with 4 chairs and parasol, parasol has never arrived!! I have called repeatedly and emailed and have never once had a phone call back or my email replied to, just the excuse t... See more

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Rated 1 out of 5 stars

Absolutely terrible customer service. Yes I understand the current situation. The trampoline I bought had bits missing. Contacted by phone and email. To no reply from them!! The site lets you buy... See more

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Rated 1 out of 5 stars

My opinion, do not buy from outdoor leisure. I'm furious, I ordered an awning carpet, they sent me the wrong one not as advertised on their website. They said Yodel would collect , that never happened... See more

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Company details

  1. Hobbies & Crafts

Information provided by various external sources

Outdoor Leisure Direct aims to provide high quality leisure products at prices that make you smile! Who Are We? We are a family business based in Exeter, sunny Devon! We retail through our website, eBay and Amazon. See our eBay Shop and excellent Feedback! We are on Facebook at www.facebook.com/outdoorleisuredirect, or simply search 'Outdoor Leisure Direct' in Facebook's search bar! We are also on Twitter - Follow us @OutLeisDirect Who Runs Outdoor Leisure Direct? Outdoor Leisure Direct is run by Matthew Conridge. Matthew started the business in 2006 and has grown the business into what it is today. In 2011 Matthew won the Young Entrepreneur of the Year Award from The Express and Echo, presented by Dragons Den star Deborah Meaden' and the IOD Young Director of the Year South West England. In 2010 Matthew won the FSB Devon Young Entrepreneur of the Year Award. We have a great team at Outdoor Leisure Direct with Matthew, Stuart and Ben running the office and Nick, Tom Mike looking after the warehouse. We only stock high quality products from brands such as Bestway, Intex and Osprey.


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TrustScore 1 out of 5

224 reviews

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(224)

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Rated 5 out of 5 stars

Quick and Easy, Delivered Q.E.D.

Twas only two beach chairs, bought quickly via PAYPAL, and processed, packed and delivered to Aberdeen in 2 days, with an email pre warning of imminent delivery in 2 hours prior to package arrival more or less bang on the stated time....can it always work this slickly? Anyway based on this single transaction an excellent customer service/process and products as expected in pristine condition.

August 11, 2011
Unprompted review
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Reply from Outdoor Leisure Direct.co.uk

Many thanks for your great feedback Jose! Enjoy your purchase :)

Rated 5 out of 5 stars

excellent site simple and easy to use

Excellent site, wanted a wet suit for my son so he could body board in Woolacombe, delivery turned up 2 days after ordering, suit fitted perfectly (thanks to their guidance for measuring), so much cheaper than buying him one from the shops at Woolacombe, or any of the outlet stores that way.

August 10, 2011
Unprompted review
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Reply from Outdoor Leisure Direct.co.uk

Thank you for your feedback Donald. Great to hear you were happy with the whole ordering process :)

Rated 5 out of 5 stars

Quick and efficient service, great products.

Ordered 2 deckchairs, 3 shortie wetsuits and pop up beach tent on Sunday evening. The whole order arrived on Tuesday. Good quality products at better than expected prieces. The wetsuits were really reasonably priced and exceptional quality. I would throroughly recommend this company and have already passed details onto several friends who will be ordering.

August 6, 2011
Unprompted review
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Reply from Outdoor Leisure Direct.co.uk

Thank you for the comments and for passing our details on to friends SH :)

Rated 5 out of 5 stars

Would buy again - efficient and high quality

Very fast delivery. When necessary to return found telephone conversation very useful and informative. Exchanged item sent out immediately. Wet suit is now just perfect and feels really good quality. Buying a wetsuit for the first time was very confusing and hard work. Although I measured my daughter properly and the guidance is on the website I found that I needed the next size up. My daughter would only be described as slim but is solid in her frame and I found that she needed age 12-14 to get it comfortably over her legs. I would buy aged 11 clothes for her so found it very unusual to need a size that on the website I would have thought was too big. I think it was my inexperience that led me to buy an incorrect size but maybe other novices would appreciate this information when undecided about which size to buy. Would advise buying a rash vest at the same time as a wetsuit as I am sure they will be of the same high quality. I made the mistake of not doing and paying postage on such a lightweight item is offputting.

August 1, 2011
Unprompted review
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Reply from Outdoor Leisure Direct.co.uk

Thank you for taking the time to leave such a detailed review Alison. We hope to serve you again in the future :)

Rated 5 out of 5 stars

Very happy

Great service. The item was just as described and arrived quickly and in perfect condition. It was also the best price I found. No complaints.

August 1, 2011
Unprompted review
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Reply from Outdoor Leisure Direct.co.uk

Thanks Happygirl, great review. We hope to serve you again in the future :)

Rated 5 out of 5 stars

Unbelievable value

Excellent product, unbelievable value for money delivered promptly. What else is there?

July 29, 2011
Unprompted review
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Reply from Outdoor Leisure Direct.co.uk

Lovely review, thanks Paul. Enjoy your purchase :)

Rated 5 out of 5 stars

Can't believe it!

It was so easy, ordered on a Friday evening and wetsuits arrived on the following Tuesday. Really pleased with value and quality, going to York to try them out tomorrow and wet and windy Devon in August.

July 28, 2011
Unprompted review
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Reply from Outdoor Leisure Direct.co.uk

Many thanks for feedback Carolyn, have a great time in Devon :)

Rated 3 out of 5 stars

Quick service - 1 day to delivery

The company did well.

We are currently in dispute over a leaking air bed so that may taint our opinions, but from ordering to delivery took only a day.

Our dispute is being handled efficiently (although not currently to our final satisfaction) with speedy e-mail responses and actions.

July 28, 2011
Unprompted review
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Reply from Outdoor Leisure Direct.co.uk

Hello Robert, it's great to hear you were happy with the speed of delivery and the way we have handled your issue so far.

We always aim to respond quickly to any issues and do our very best to sort each one out.

Rated 5 out of 5 stars

Brilliant products and service

I ordered 4 wet suits and whilst two fitted perfectly one was too big and one too small. We returned them easily and got new sizes by return with no trouble, excellent service. They look brilliant for the price and can't wait to use on holiday.

July 26, 2011
Unprompted review
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Reply from Outdoor Leisure Direct.co.uk

Many thanks David! Great to hear you are happy, we hope to serve you again in the future :)

Rated 5 out of 5 stars

Good product, good price, good service

I ordered the wetsuit for a grandchild, the given measurements were perfect and it fitted fine when delivered very quickly. Now in use in the sea and back garden pool in this nice weather in Glasgow, Would recommend.

July 26, 2011
Unprompted review
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Reply from Outdoor Leisure Direct.co.uk

Great stuff Maggie, thank you for your glowing feedback :)

Rated 5 out of 5 stars

unbeatable value with great quality product

bought a pair of Osprey wetsuit boots, VERY good price and quick delivery. When they arrived I realised I had ordered a size too small. No problem, the returns service was very effective and straightforward and a replacement pair were sent out within a week. Would certainly recommend and use again.

July 24, 2011
Unprompted review
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Reply from Outdoor Leisure Direct.co.uk

Wow! Excellent feedback Stuart, thank you for taking the time to leave this review :)

Rated 5 out of 5 stars

The professionals

Hi all.

Just like to say that Outdoor Leisure Direct proved to be an excellent company to deal with. My order, for a seahawk III, oars and bouyancy aid was processed quickly and dispatched on time. I did phone them as well for product specifications and info not on website and was given a very informative response.

I would certainly recommend them and order from them again.

Thanks OLD

July 24, 2011
Unprompted review
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Reply from Outdoor Leisure Direct.co.uk

Thank you for the great recommendation Kevin, we hope you enjoy your boat :)

Rated 5 out of 5 stars

helpfull and fast delivery

Staff were really helpfull with order as I had to change the wetsuit to a different size. Nothing seems too much trouble.

July 24, 2011
Unprompted review
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Reply from Outdoor Leisure Direct.co.uk

Great to hear Lee! Thank you for your feedback :)

Rated 5 out of 5 stars

Super service and super fast delivery

I have ordered twice from Outdoor Leisure, and both times I received them next day. Fantastic service and I would recommend their company to my friends.

Thanks to everybody at Outdoor Leisure.

Just need the sunny weather but that's out of their hands? LOL

July 23, 2011
Unprompted review
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Reply from Outdoor Leisure Direct.co.uk

Thanks Gary, delighted to hear you are happy with the product and service :)

Rated 5 out of 5 stars

Excellent service

Prompt delivery exactly as ordered and at a really good price. Couldn't ask for more really.

July 22, 2011
Unprompted review
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Reply from Outdoor Leisure Direct.co.uk

Many thanks Ken, we hope to serve you again in the future :)

Rated 3 out of 5 stars

Delivery and dispatch speedy. Though goods are not very good quality.

Arriving quick and delivery quick.
Items are not brilliant though. Boat is ok. Blew up well. Though the oars have both broken within the first 10 minutes of usage. Causing problems in moving the boat, almost resulting in us having to abandon the boat and swim to the sides of the canal. For £100 I would have expected these to last longer. Not impressed as I have to buy more.

July 20, 2011
Unprompted review
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Reply from Outdoor Leisure Direct.co.uk

Hello Lala, It's great to hear you were happy with the delivery speed and the boat. RE The oars, it's always best to contact us first to tell us you had an issue. Had we known, we'd have simply sent you a replacement set. We'll attempt to make contact with you to arrange this.

Rated 5 out of 5 stars

spot on

great customer service, I complained about PayPay and was contacted within a few hours and instructed on how to pay without PayPal, all products arrived as ordered and by courier who text to confirm delivery window of 1 hr, fantastic

July 19, 2011
Unprompted review
Rated 5 out of 5 stars

great company

i just would like to say you give a first class service easy to order and delivery was excellent so fast unbelivable thank you

July 18, 2011
Unprompted review
Rated 5 out of 5 stars

shingle beach no worries

hi
ive just bought rubber shoes to walk on the shingle beach in Turkey. Cant wait to try them out. Outdoor leisure a treat to do pleasure with them. Would defo use again

July 18, 2011
Unprompted review

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