Outdoor World Direct Reviews 

8,394
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 990 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently share that they are very happy with the fast delivery times, competitive prices, and great bundle offers available on various outdoor equipment. Many people also appreciate the straightforward online ordering process and helpful staff members who readily assist with product inquiries. However, some people mentioned that shipments occasionally experienced minor delivery delays or arrived a bit later than initially expected. Reviewers noted that waiting for late parcels, dealing with unexpected courier issues, or encountering minor product quality problems slightly impacted their otherwise very smooth shopping experience.

What people talk about most

Delivery service

Clients share positive opinions on delivery_service, frequently highlighting prompt and efficient shipping... See more

Product

Users describe positive interactions with product, highlighting great quality and reasonable prices.... See more

Price

Consumers find price to be positive and consistently competitive across the website. Reviewers frequently... See more

Service

Reviewers mention positive feedback about service, highlighting prompt, efficient, and excellent support from... See more

Order

People report positive experiences with order, highlighting seamless online navigation, competitive pricing,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I needed a replacement tube for my air awning. A Google search brought up Outdoor world Direct. Their price was good, ordering was straightforward, I was kept informed throughout and delivery was fas... See more

Rated 5 out of 5 stars

Ordered with Outdoor World Direct a few times now and cannot find any fault with them at all. When a pre ordered item had not come in yet, I was contacted to be informed and was updated regularly. Als... See more

Rated 5 out of 5 stars

These people are awesome! I placed my order on Thursday morning and the tent arrived the very next day. They even included a groundsheet and a tent repair kit in the bundle. I bought the Vango Sierra... See more

Rated 5 out of 5 stars

Great experience with super fast delivery [even though I paid extra] as it arrived next day. Originally spoke with staff member an hour before placing order to ascertain stock levels and how quickly i... See more


Company details

  1. Camping Store
  2. Awning Supplier

Written by the company

Providers of camping equipment, tents, drive away awnings and caravan awnings. We have a large showroom open to the public in Ossett, Yorkshire. We also have a great website jam packed with great outdoor products from brands such as Vango, Outwell, Outdoor Revolution, Coleman, Campingaz and Quest. Whether you are looking for a lightweight backpacking tent or a large family tent, we have an array of options to suit your budget and purpose. We have over 22 years trading experience, and we consider ourselves experts in our field, with great after-sales care.

OutdoorWorldDirect Details

Written by the company

Free UK Shipping
We offer free delivery to UK Mainland on orders over £50, terms and conditions apply as some postcode are restricted.
EU Shipping Available
We now ship to over 20 European countries, simply check the website for details.
Great Brands
We stock the finest outdoor brands on the market - Vango, Outwell, Coleman, The North Face, Didriksons, Regatta, Robens and many more.
Great Customer Services
We think our after sales service is one of the best in the industry, if not the best! If you have a problem with your order, simply give us a call on 01924 265457 and we will do our best to help.

Contact info

4.9

Excellent

TrustScore 5 out of 5

8K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

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How this company uses Trustpilot

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4.9

All reviews

(8,394)

894 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great communication

Great communication, they did have a chair in the colour ordered, quick email & was swapped for same chair different colour. Live in Wakefield so chose to collect from the store. My order was ready when I got there. Will certainly use again

July 28, 2026
Rated 5 out of 5 stars

Excellent company, great customer service

Excellent company: good price for the chairs I wanted, quick delivery offered but I chose Express. A problem outside their control occurred with the Express delivery - I was kept informed, reimbursed immediately for the extra postage, and the chairs arrived the next day. No need to chase, great service.

July 27, 2026
Rated 5 out of 5 stars

Vango Sunlight Air Low Awning

Vango Sunlight Air Low Awning. Price was on par with other retailers for the awning and the delivery was quick so I’d say a good service. Ive only test fitted the awning on the side of the van once but I've used Vango products before so I’m not expecting any issues.

July 24, 2026
Rated 5 out of 5 stars

Great product, great price

The tent we ordered arrived on time with plenty of notification about delivery time. We are very pleased with the tent, it's better than we expected! And for a great price too

July 13, 2026

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