OutOfOffice.com Reviews 701

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional service, describing them as helpful, knowledgeable, and attentive to individual needs and desires. Many people highlight the seamless planning process and the personalized guidance received, which resulted in unforgettable holidays and stress-free trips. Reviewers frequently mention the excellent locations chosen for accommodations and the overall positive user experience, making them eager to book future adventures. However, some customers also noted issues with their trips. A few people were dissatisfied with the itinerary planning, citing long driving hours and a lack of local knowledge from the agency. Some reviewers also experienced problems with tour guides who had limited English proficiency or did not adhere to the planned itinerary. Additionally, a small portion of people mentioned coordination gaps and a lack of clarity from on-ground partners, requiring significant customer involvement to manage.

What people talk about most

Holidays

Customers consistently note positive experiences with holidays. Many reviewers praise the effortless planning... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the staff for being helpful,... See more

Service

Consumers find service to be positive, with many praising the exceptional and seamless planning, execution,... See more

Location

Customers had positive experiences with location. Many reviewers praised the selection of destinations,... See more

User experience

People report overwhelmingly positive experiences, highlighting the seamless and perfectly orchestrated... See more

Based on these reviews

Rated 5 out of 5 stars

Maria did a great job planning our 10 year wedding anniversary! Going someplace new is always a mix of excitement and nerves, so having a travel agent’s help was important. Maria took the time to unde... See more

Company replied

Rated 5 out of 5 stars

We dined, drank and danced our way through Porto and Lisbon to ring in the New Year. Maria gave us excellent, personalized guidance and arranged several amazing experiences — including day tours to Si... See more

Rated 5 out of 5 stars

The trip was amazing from start to finish. All the tours were small and often times are private with very knowledgeable guides. The hotels are centralized to bars, restaurants and shopping areas. Al... See more

Rated 5 out of 5 stars

We just returned from an incredible trip to Japan and I have to say everything went without a hitch thanks to Maria at OutofOffice. From trains to airport shuttles hotels and everything in between, we... See more

Company replied


Company details

  1. Tour Operator
  2. Travel Agency

Written by the company

Tailor-made luxury travel. We build unique itineraries for your luxury holiday or vacation and we are where exclusivity meets inclusivity. From honeymoons to the trip of a lifetime, we will personalise the perfect vacation for you. With a dedicated concierge team on call 24/7, our experts will tailor your trip to you. We are diligent in our approach to working with properties and suppliers worldwide, ensuring that all our customers are welcome - paying special attention to ensuring those customers who are LGBTQ+ can travel safely, no matter who they love.


Contact info

4.8

Excellent

TrustScore 5 out of 5

701 reviews

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Rated 5 out of 5 stars

Amazing Italian Honeymoon!

We recently arranged our Italian honeymoon with OutofOffice, and Millicent was beyond delightful to work with. Heard us so clearly when it came to arranging an itinerary, and found us the best accommodations and tours from Venice to the Amalfi Coast. Cannot recommend more highly!

February 17, 2025
Unprompted review
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Reply from OutOfOffice.com

Thanks so much for the review, Italy is one of my favourites and I'm so glad I could help you build the perfect trip! Millicent

Rated 5 out of 5 stars

Millicent is simply splendid

Millicent is simply splendid. Very happy to go on this adventure she has planned for us. She was great at knowing what we wanted with just a few words. This will truly be a dream honey moon.

February 13, 2025
Unprompted review
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Reply from OutOfOffice.com

Hi Taylor! So excited for this amazing trip for you both, and I love our creepy catacombs addition as well. You're going to have an amazing time! Millicent

Rated 5 out of 5 stars

Shaye is excellent!

Shaye is very accommodating, knowledgeable, friendly, and responsive.

January 4, 2025
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Reply from OutOfOffice.com

Thanks so much for your kind words, Christopher! I really enjoyed working with you and I’m so glad the experience was a good one. Shaye

Rated 5 out of 5 stars

Our European Excursion!

My husband and I worked very closely with Maria. One day I went online to look for honeymoon options and I found OutofOffice. I sent an inquiry requesting and before we knew it, we had a proposal sent to us and we had a mock itinerary and everything! We had constant communication throughout the process. If we ever needed to ask a question or jump on a call she was right there for us. This goes for even while we were on the honeymoon! Our honeymoon consisted of a full European excursion! We went to Zürich, Milan, Amsterdam, and Paris and ended in Disneyland Paris. She helped us sent up a payment plan and everything. We had food tours set up and suggestions of things to do in each city. This what truly an amazing experience! She made sure we fully understood each step of the trip before we left and when we had a few small questions along the trip, she was right there for us. And she even did a follow up call after to make sure we got back in the states and settled back in. she took the information we gave as feedback and to use for future recommendations. Can't wait for our next trip with OutOfOffice! Thank you Maria!

December 22, 2024
Unprompted review
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Reply from OutOfOffice.com

Thank you so much for sharing this wonderful review! It was such a joy working with you both to plan your honeymoon, and I’m thrilled to hear that your European adventure was everything you hoped for. From Zürich to Milan, Amsterdam, Paris, and even Disneyland Paris, it was a pleasure helping you create such a memorable journey.

I’m so glad you felt supported throughout the entire process and thank you again for trusting me with such a special trip. I can’t wait to help you plan your next adventure! M

Rated 5 out of 5 stars

Repeat Customer

I just booked my second trip with Out of Office, and both experiences have been superb. I don’t ever want to go back to trying to figure out how to have an unforgettable vacation on my own because they make it so dang easy—I just have to show up and everything is sorted for me.

I am working with Alice this time, and she’s great—very knowledgeable, responsive, and detail-oriented.

February 3, 2025
Unprompted review
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Reply from OutOfOffice.com

I am so happy to hear that you have loved your second experience of working with us here at Out Of Office Justin! Attention to detail and taking away planning stress is what we do best. Alice

Rated 5 out of 5 stars

Shaye was super attentive and…

Shaye was super attentive and responsive and was able to put together a dream trip in no time at all. The trip plans met my expectations and they followed the brief to the letter. Great warm personable service - would not hesitate to recommend or use again.

February 4, 2025
Unprompted review
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Reply from OutOfOffice.com

Thanks so much, Robbie! I’m so happy to hear everything came together just how you imagined. I hope your time in Thailand was absolutely amazing, and I can't wait to catch up again soon. Shaye

Rated 5 out of 5 stars

We’ve had the pleasure of booking…

We’ve had the pleasure of booking multiple trips with Out Of Office, including our recent and upcoming travels to Thailand and Costa Rica, and we couldn’t be happier with the experience! From start to finish, Shaye has been incredibly attentive, ensuring every detail is tailored to perfection. Shaye truly went above and beyond to create seamless, stress-free, and unforgettable journeys.

A special thank you to Shaye for the outstanding support and personalized service—it makes all the difference knowing we are in such capable hands. Out Of Office has earned our trust for sure, and we’ll continue to book with them for future adventures. From the 1st call with Shaye we knew that we will be taken care of to all our liking. Highly recommend

February 2, 2025
Unprompted review
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Reply from OutOfOffice.com

Thank you both so much! It’s been such a joy planning these incredible trips with you. I’m so grateful for your trust and can’t wait to see what the next adventure brings. Costa Rica is going to be fantastic. Shaye

Rated 5 out of 5 stars

Maria was fantastic to work with

Maria was fantastic to work with. Our holiday in St. Lucia was perfect--from the selection of resort to the transfers. Everything was seamless and the attention to detail was second to none!

January 7, 2025
Unprompted review
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Reply from OutOfOffice.com

Thank you so much for your kind words! I’m so happy to hear that you had a perfect holiday in St. Lucia. It was such a pleasure helping you find the right resort and ensuring that every detail, from the transfers to the overall experience, felt seamless. M

Rated 5 out of 5 stars

Wolf at OutOfOffice is Great!

Wolf has been amazing helping us plan our trip to Thailand later this year. He was extremely communicative and picked the most beautiful hotels and fun excursions for my husband and I. Highly recommend Wolf!

January 31, 2025
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Reply from OutOfOffice.com

Thank you so much for your kind words, Eric. It was a pleasure to get to know you and I look forward to working together again in the future. Wolf

Rated 5 out of 5 stars

Incredible Time in Thailand

Shaye helped organize an incredible honeymoon experience in Thailand for my husband and me! Her first-hand experience in the country really showed in her expertise and recommendations. Shaye was quick to respond to any inquiries and a joy to speak with over video calls- highly recommend her as an agent!

January 6, 2025
Unprompted review
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Reply from OutOfOffice.com

Thank you, Ty and Ethan! It was such a pleasure helping you plan this special trip. I’m so glad the experience felt seamless and that the Thailand recommendations hit the mark. I loved working with you both. Shaye

Rated 5 out of 5 stars

Ben was incredible to work with for my 50th!

Ben was incredible to work with. He gave us mutiple options, read right into what we were lookng for in a trip and he was super responsive. I waited too long to start planning and he was paitent and kind through the entire process. I would recommend planning ahead to get the best deals but I have to admit he stepped up and made things happen. We will use him over and over for our trips. I feel like he heard me, listened and came up with solutions that fit our needs and budget. Ben is a seasoned travel pro and I really appreciate all he did so quickly to offer up something for my 50th Birthday! Thanks again, Ben!

January 30, 2025
Unprompted review
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Reply from OutOfOffice.com

Many thanks for your feedback, Jeremy - I look forward to assisting you with your next getaway! Ben

Rated 5 out of 5 stars

I had OOO help me with the details in a…

I had OOO help me with the details in a trip to the Maldives for me and my husband. The team , including Maria G., was really great. Communication was clear and timely. She aslo guided some choices when it comes to being gay in Muslim country, which made our stay even better. Totally would reccomend and use them again.

December 22, 2024
Unprompted review
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Reply from OutOfOffice.com

Thank you so much for your lovely review! It was such a pleasure helping you and your husband plan your Maldives trip. I’m especially glad that my guidance helped you feel comfortable and confident during your stay, as creating safe and enjoyable experiences is always a top priority.

I’m thrilled you had such a great time, and I’d love to help you plan your next adventure whenever the travel bug bites again! M

Rated 5 out of 5 stars

Maria, from Out of Office, far exceeded our expectations!

We recently used Out of Office for the first time to book a dream vacation in the South of France and Maria was outstanding to work with. From our first conversation, she dialed into our travel preferences, delivered spot on options and pulled together an itinerary we would repeat. She is such a pleasure to work with and truly delivered. We will be calling her soon to arrange our next vacation.

August 17, 2024
Unprompted review
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Reply from OutOfOffice.com

Thank you so much for your kind words! It was such a joy helping you plan your dream vacation to the South of France, and I’m so happy to hear that the itinerary suited your preferences so well. From our very first conversation, I knew it would be a pleasure working with you, and I’m thrilled that you enjoyed the experience from start to finish.

I’d be delighted to help you plan your next adventure when the time comes, I look forward to working with you again soon! M

Rated 5 out of 5 stars

Millicent hits it out of the park!

Millicent, our luxury travel expert (I feel so fancy writing that), knocks it out of the park.

I couldn't believe that I found Out Of Office, a travel company that caters to the queer community? It sounded too good to be true, but I submitted an inquiry. I got a prompt response from Millicent and was put at ease by her explanation of what the company does. As a certified "camping lesbian" I typically plan my own trips and they are amazing, but when my wife asked me to plan her 30th birthday trip to Europe, I panicked! Luckily, Millicent saved me and created a custom trip that includes all the destinations we wanted in the time frame we chose. She even added lgbtq tours to our destinations and came in under our budget!

I don't typically look for luxury travel and as someone who works in education these type of trips seem like only a dream. However, Millicent made the experience so simple and personal that we booked the trip and I can't wait to see how it goes in the summer. Will report back.

January 20, 2025
Unprompted review
Rated 5 out of 5 stars

Wolf was great at putting together an…

Wolf was great at putting together an excellent package worry free for me for what I wished to do in Thailand. I am very excited. It is great have the expertise of Wolf and OutofOffice company that I can trust and take the worry out of navigating a foreign country with ease.

January 16, 2025
Unprompted review
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Reply from OutOfOffice.com

David, it was a joy to work with you and I'm so glad you contacted us to add this extension onto your larger travel plans. Looking forward to getting you back to Thailand. Wolf

Rated 5 out of 5 stars

Fantastic service

Ben really took the time to learn about how we wanted to travel. He made adjustments to the plan to ensure our trip would be a relaxing experience while including all the aspects of what we’re looking for on our vacation. Now it’s just excitement to do what’s been planned!

January 10, 2025
Unprompted review
Rated 5 out of 5 stars

Another perfect holiday planned by Maria

We used Out of Office for our Honeymoon to Singapore, Cambodia & Indonesia, and had a great experience, leading to planning another - entirely different - trip with them, this time to Estonia, Finland and Norway. Our rep - the wonderful Maria - built a tailored itinerary, having worked with us for our honeymoon, and taken the time to get to know us and what we like, and drawing upon her own experiences in some of the destinations we were going to. The calls have always been enjoyable and every email filled us with anticipation. It was exciting to be able to tell people we would be going husky sledding, northern lights hunting and reindeer herding, as well as to explore cities such as Helsinki and Tallinn - and the reality did not disappoint. Everything was so well planned, and the experiences were all beyond expectation. Great hotels, great tour guides, great private experiences, all round absolute 5 stars. Maria was also quick to respond when we dropped an email during our trip, even when she was out of office (if you'll pardon the pun) - she really looks after her clients. Thank you so much Maria and Out of Office, we look forward to planning another trip with you in the future!

December 27, 2024
Unprompted review
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Reply from OutOfOffice.com

Thank you so much for taking the time to share such a wonderful review! It was truly a pleasure working with you both again — first on your honeymoon adventure through Asia, and now on your incredible journey across Estonia, Finland and Norway. I’m so thrilled to hear that everything lived up to (and even exceeded!) your expectations, from the husky sledding and northern lights to the city explorations.

It’s always such a joy to plan trips with you — your enthusiasm and curiosity make the whole process so rewarding and meeting you in person this year was epic. I’m delighted that you felt well looked after throughout, and that the itinerary reflected the experiences you love most.

Thank you again for your kind words and continued trust in Out Of Office. I can’t wait to start dreaming up your next adventure together! M

Rated 5 out of 5 stars

Last minute holiday travel

Made it back as I wanted to: stress free.

Thank you soooo much for curating my Puerto Vallarta, Mexico trip on short notice! You included everything I asked for: made new friends, danced a ton, rested well and ate well too. In fact, I had three memorable fine dining experiences: Le Kliff, Le Capella, Tintoque.

December 31, 2024
Unprompted review
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Reply from OutOfOffice.com

I was thrilled to hear you had such a wonderful time in Mexico, Walter. It was a pleasure working with you, and I very much look forward to helping you plan your next well-deserved break! Ben

Rated 5 out of 5 stars

Alice was amazing!

Alice was amazing at providing an incredible itinerary for our honeymoon, and was fantastic at keeping in touch with calls, emails and anything we needed to suit our changing needs and budget. Couldn’t recommend her more!

January 6, 2025
Unprompted review
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Reply from OutOfOffice.com

Thank you so much for your review Natasha, I'm so glad you enjoyed your honeymoon planning experience with us here at Out Of Office. Your bucket list trip is going to be amazing! Alice

Rated 4 out of 5 stars

I hate big tour coaches

I never give a five so don't worry about the four stars. Wolf was faced with putting together a wish list of stuff, not your ordinary itinerary, and understood what I was looking for. He has me bouncing through South East Asia on a bucket list program that includes all the elements I was looking for and avoids the stuff that I didn't want to see again in my life time. I'm not a big city person so I am NOT going to Bangkok or Saigon but I AM hitting some really cool places that I never could have come up with on my own. (And I was in the business, but I know what I can put together on my own and what I need an expert for.). Now I need some polite travel clothing for the small towns in the highlands and a new Aussie Bum for the beach. Check with me when I get back. It's not until 2026.

January 3, 2025
Unprompted review
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Reply from OutOfOffice.com

Thank you so much for this review Norman. You're a very experienced traveller and it is such a pleasure to talk all about your old and new adventures around the world. This big trip around South East Asia and Australia is going to be incredible and I can't wait to follow every step of this almost two month trip with you. I hope we can turn your 4* into a 5*! Wolf

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