Outstanding Branding Reviews 

159
TrustScore 2.5 out of 5

2.4

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Rated 1 out of 5 stars

The team did a poor job of delivering the quality they promised. They provided us graphic samples of what custom collateral would look like. The real result were nowhere near the result. On top of tha... See more

Company replied

Rated 1 out of 5 stars

Order placed with excellent communication until payment was received at which point all communication ceased and order not received. Multiple follow-ups have been ignored. Do not order with them.

Rated 1 out of 5 stars

Scumbags. They were more than happy to take on a substantial order from my employers knowing full well they would never order the stock. After placing the order they proceeded to ignore all our attemp... See more

Rated 5 out of 5 stars

We ordered some branded water bottles at late notice but Outstanding Branding delivered a high quality product easily within the deadline. The ordering process was very simple & quick with friendly s... See more

Company replied

Company details

  1. Promotional Item Store

Information provided by various external sources

A leading global Promotional Gifts & Products Company. We range from Promotional Merchandise & Mugs to Printed Promotional Products. Outstanding Branding are cost effective & very creative.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

159 reviews

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No recent history of asking for reviews

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2.4

All reviews

(159)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

Great products Helpful team of people!

Outstanding Branding are a great team of people and always work hard to fulfill my crazy requests and understand the tight timelines that you may encounter. They are very friendly and helpful and respond quickly to any queries you may have.

They take the time to understand your brand meaning they suggest worthwhile items that will work for your event, conference etc.

Highly recommend them!

September 11, 2019
Unprompted review
Outstanding Branding logo

Reply from Outstanding Branding

Hi Chantelle,

Thank you so much for the lovely feedback, its amazing to read and makes me feel very proud of the whole team. We really care about your business and love working with you. We can't wait to work with you again in the future.

Rated 5 out of 5 stars

Buying made easy.

Buying made easy.
The staff are helpful, the buying process is easy and simple.
Also, quick to help when items of clothing need ordering specific to your own requirements.

September 5, 2019
Unprompted review
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Reply from Outstanding Branding

Hi Jane

Thank you so much for the lovely feedback, it is always an absolute pleasure to work with you..

Rated 5 out of 5 stars

Thank you for great customer service

Thank you for great customer service, we were really happy with the Polo Shirts, especially the quality of the embroidery.

August 28, 2019
Unprompted review
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Reply from Outstanding Branding

Thank you so much for the great feedback! We love to hear that you were happy with the service and the final product,

We look forward to working with you again.

Rated 5 out of 5 stars

A pleasure ordering from Outstanding…

A pleasure ordering from Outstanding Branding. Dealing with Ben and Sylvie was also fantastic as they both were extremely helpful throughout the order process. Will certainly be ordering with Outstanding Branding again.

August 20, 2019
Unprompted review
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Reply from Outstanding Branding

Hi Amit,

Thank you so much for the lovely feedback, it is hugely appreciated.

Here at OB we really value your business and cant wait to work with you again.

Rated 5 out of 5 stars

Fantastic service

I ordered lanyards for my organisation from Outstanding Branding using our own artwork. They were fabulous in helping me design the layout and colour of the lanyard (and I was a pain, I changed it numerous times). The customer service was great, the delivery was quick and I was sent tracking information for my order. The completed order looks great, exactly the same as the proof I was sent. I would highly recommend using Outstanding Branding.

August 14, 2019
Unprompted review
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Reply from Outstanding Branding

Hi Jacqui,

Thank you so much for the lovely feedback, its so nice to hear the above because our team really does work so hard to provide as good service as possible.

We loved working with you and look forward to doing so again.

Rated 5 out of 5 stars

Great service

Great service, fast response and quality products. - What more can you ask for?!
Huge thanks to Ben and the team :)

August 13, 2019
Unprompted review
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Reply from Outstanding Branding

Hi Elizabeth,

Thank you for the lovely feedback, it is much appreciated!

I will pass the great feedback onto Ben too :)

Rated 5 out of 5 stars

Great, as usual.

This is the second time this summer that I've ordered from Outstanding Branding and they're always so helpful and diligent. Megan White was great in setting up the order and Sylvie Sivabalan was great with the logistics of it all.

Will for sure be using this company again going forward :)

August 9, 2019
Unprompted review
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Reply from Outstanding Branding

Hi Yusuf,

Thanks so much for the lovely feedback it is very much appreciated! We loved working with you, and look forward to doing so again in the near future.

Rated 1 out of 5 stars

The team did a poor job of delivering…

The team did a poor job of delivering the quality they promised. They provided us graphic samples of what custom collateral would look like. The real result were nowhere near the result. On top of that, it has been an absolute nightmare (we started working with the team some 5 months ago), and finally got our collateral months later. Will never use again

August 6, 2019
Unprompted review
Outstanding Branding logo

Reply from Outstanding Branding

Hi,

As the Client Experience Manager here at OB its really sad to read such poor feedback as its obviously far below the expectations that we set ourselves personally, we will of course investigate this and look into the issues that have happened through this order.

I will also be reaching out to you via email to ask if it would be possible to discuss this further.

Rated 5 out of 5 stars

We recently placed an order with…

We recently placed an order with Outstanding Branding. We needed some branded cups within a short turnaround and this was achieved and even delivered earlier than planned. Both Ben and Sylvie have excellent customer service and were efficient at getting back to me on any questions I had.

August 6, 2019
Unprompted review
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Reply from Outstanding Branding

Hi Siobhan,

Thank you so much for the lovely feedback i will be sure to pass it on to the team! We work so hard to provide the best costumer service possible so its great to see it paying off! We loved working with you and look forward to doing so again!

Rated 4 out of 5 stars

Outstanding Branding have been…

Outstanding Branding have been extremely helpful with providing my organisation with high quality merchandise and SWAG at good rates with quick turn arounds. Thank you so much Megan and team.

August 6, 2019
Unprompted review
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Reply from Outstanding Branding

Hi Rachael,

Thank you so much for the feedback, it is much appreciated. We work really hard to provide the best service we can! We look forward to working with you again soon.

Rated 5 out of 5 stars

My clients were really impressed with the pens

I ordered two different types of pens, some Parker Jotters and some Beck metal ballpens in metallic purple. They've turned out really well, and my clients really like the Beck pens.

July 31, 2019
Unprompted review
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Reply from Outstanding Branding

Hi Brian,

Thank you so much for taking the time to leave us a review, we are really happy to hear that the items went down well with your client and we look forward to working with you again in the future.

Rated 5 out of 5 stars

We have been using Outstanding Branding…

We have been using Outstanding Branding for a number of years and we always receive an excellent service from them. I know I can rely on the helpful and efficient staff to deliver what I need even under tight deadlines. Their products and print quality are second to none and I always know they will do a fantastic job. I would without any doubt recommend them.

July 26, 2019
Unprompted review
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Reply from Outstanding Branding

Hi Joanne,

Thank you for the lovely feedback it is so much appreciated. We love working with you can look forward to doing so again soon.

Rated 5 out of 5 stars

Thank you

Thank you !

Living up to your name, absolutely outstanding!
Delivered what i felt was an impossible time line- EARLY!

So happy and so grateful, design surpassed expectations and Client / my boss very happy! Thank you!

July 17, 2019
Unprompted review
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Reply from Outstanding Branding

Hi Victoria,

We are really grateful for your kind words and taking the time to let us know, it was a pleasure to work with you and we hope you have a lovely week!

Rated 5 out of 5 stars

we received a lot of compliments on our…

we received a lot of compliments on our notebooks, thank you Outstanding branding for the swift service

July 11, 2019
Unprompted review
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Reply from Outstanding Branding

Hi Mary,

We are glad that the notebooks went down so well! We look forward to working with you again!

Rated 5 out of 5 stars

Fantastic product and service

Really open and clear communication throughout the whole process and everyone was super friendly and eager to help with our requests. We were kept updated throughout the shipping process and any questions were answered promptly. The product itself was fantastic and our clients have asked us to order more.

July 5, 2019
Unprompted review
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Reply from Outstanding Branding

Hi Amelia,

That is great news that they have gone down so well! Thank you for such a lovely review, I will pass it on team. Have a great weekend!

Rated 4 out of 5 stars

We found Outstanding Branding to be…

They are a good team. We found Outstanding Branding to be very flexible and quick to help us with any issues. We will be using them again in the future.

July 4, 2019
Unprompted review
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Reply from Outstanding Branding

Hi Louisa,

Thank you for the lovely feedback, and also thank you for the hand written card , it meant a lot to team. We look forward to working with you again.

Rated 5 out of 5 stars

Great supplier

The notebooks looked as on the image and were delivered on time. Thank you!

July 3, 2019
Unprompted review
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Reply from Outstanding Branding

Hi Nina,

Thats great to hear, thank you for the kind words.

Rated 5 out of 5 stars

Thank you

Thank you Brittany, Sylvie, Rhys and all the team for your amazing customer service! it is a pleasure working with you!

June 26, 2019
Unprompted review
Outstanding Branding logo

Reply from Outstanding Branding

Hi Shani,

Thank you for the kind words, i will pass them onto the team. We really appreciate your business and look forward to working with you again soon.

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