Outstanding Branding Reviews 

159
TrustScore 2.5 out of 5

2.4

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Rated 1 out of 5 stars

The team did a poor job of delivering the quality they promised. They provided us graphic samples of what custom collateral would look like. The real result were nowhere near the result. On top of tha... See more

Company replied

Rated 1 out of 5 stars

Order placed with excellent communication until payment was received at which point all communication ceased and order not received. Multiple follow-ups have been ignored. Do not order with them.

Rated 1 out of 5 stars

Scumbags. They were more than happy to take on a substantial order from my employers knowing full well they would never order the stock. After placing the order they proceeded to ignore all our attemp... See more

Rated 5 out of 5 stars

We ordered some branded water bottles at late notice but Outstanding Branding delivered a high quality product easily within the deadline. The ordering process was very simple & quick with friendly s... See more

Company replied

Company details

  1. Promotional Item Store

Information provided by various external sources

A leading global Promotional Gifts & Products Company. We range from Promotional Merchandise & Mugs to Printed Promotional Products. Outstanding Branding are cost effective & very creative.


Contact info

2.4

Poor

TrustScore 2.5 out of 5

159 reviews

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1-star

No recent history of asking for reviews

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2.4

All reviews

(159)

0 reviews in the last 12 months

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Rated 5 out of 5 stars

Fantastic Company with exceptional staff

Outstanding Branding have very friendly staff and an unbelievably fantastic level of customer service.

Having used them a few times now, I have found their products to be of a very high quality and at a better than expected price.

I have no hesitation in giving them 5 stars and, no doubt, will return to use them in the future.

March 7, 2019
Unprompted review
Outstanding Branding logo

Reply from Outstanding Branding

Hi Hugh,

Thank you so much for your amazing feedback, it really is much appreciated. We work so hard here to provide great customer service and its brilliant seeing it come to fruition.

We look forward to working with you again.

Rated 5 out of 5 stars

Excellent Provider

Excellent customer service and products. Everything was delivered on time and as expected.

February 25, 2019
Unprompted review
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Reply from Outstanding Branding

Hi Albert,

The positive feedback is much appreciated! Have a great week and we are looking forward to working with you again soon.

Rated 5 out of 5 stars

Excellent service!

Friendly, extremely helpful and they go above and beyond! Thank you so much!

February 19, 2019
Unprompted review
Outstanding Branding logo

Reply from Outstanding Branding

Hi Stacey,

Thank you so much for your lovely feedback, it has been a pleasure working with you.

We look forward to working with you again soon.

Rated 5 out of 5 stars

In spite of being a foreign company for…

In spite of being a foreign company for us (Portugal) It went super well. Good prices, service and delivery.

February 11, 2019
Unprompted review
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Reply from Outstanding Branding

Hi Paula,

Thank you for the amazing feedback - its much appreciated. We look forward to working with you again.

Rated 4 out of 5 stars

Recommend

Very good will recommend!!

February 1, 2019
Unprompted review
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Reply from Outstanding Branding

Thanks so much for the positive feedback! We look forward to working with you again very soon.

Rated 5 out of 5 stars

"...All round an above expectation experience"

Sylvie and Meghan provided very punctual and fully-answered replies to my emails and the Electra Ball Point Pens were delivered super-fast and as expected – all round an above expectation experience.

January 10, 2019
Unprompted review
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Reply from Outstanding Branding

Hi Kris,

Thanks so much for the amazing review - i have passed on your feedback to both Meghan and Sylvie, We look forward to working with you again in the future.

Rated 5 out of 5 stars

Organised and good pricing

Organised and good pricing.

I price items out to different firms often and still find the best value through Outstanding Branding.

Highly recommend.

January 4, 2019
Unprompted review
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Reply from Outstanding Branding

Hi Lindsey,

That's great to hear! We always try to be as competitive with our pricing as possible. We look forward to working with you again soon!

Rated 5 out of 5 stars

Really responsive team

Really responsive team, went above and beyond to meet my short time frames and specific requirements. Ultimately the product delivered too - great quality and excellent branding.

December 7, 2018
Unprompted review
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Reply from Outstanding Branding

Hi Bethany,

Thanks so much for your kind words. I will pass it on to the team as they love hearing the positive feedback.

We look forward to working with you again soon.

Rated 5 out of 5 stars

Based in the US

I am based in the US, but have a team in the UK. Trying to use my current suppliers was challenging, so once I found Outstanding Branding, sourcing promo items has been a breeze!

November 28, 2018
Unprompted review
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Reply from Outstanding Branding

Thanks for the kind words! We look forward to making your merchandise requirements easy for years to come!

Rated 5 out of 5 stars

Great product and service

Great product and service - highly recommend this company.
We only had a small order this time but we were made to feel just as important

November 19, 2018
Unprompted review
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Reply from Outstanding Branding

HI Louise,

Thanks for the lovely feedback, brightening up my Monday! We look forward to continuing our great working relationship.

Rated 5 out of 5 stars

Friendly and efficient service

Friendly and efficient service, great quality product. Would definitely use them again.

November 19, 2018
Unprompted review
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Reply from Outstanding Branding

Thanks for your kind words Alex! We look forward to working with you again soon!

Rated 3 out of 5 stars

We were referred to a pen manufacture…

We were referred to a pen manufacture as one of the distributer of their products, their website is nice and products sophisticated. Their communication however has not been steady; they have lost in touch, contact person changed and he didn't keep our materials ordered. By the time another vendor has shipped the product they haven't confirmed the design yet. The international shipping cost from them was extremely high too. A positive surprise was that they produced extra pens and gave us free (but shipped without notifying us :)). Overall, the product quality is guaranteed from the manufacturers but I wouldn't rely on them, especially if there is a tight deadline.

November 12, 2018
Unprompted review
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Reply from Outstanding Branding

Hi

Thank you for the review, its a great shame to hear that that your experience wasn't perfect. Here at OB, we strive to offer an unrivalled service, so to see that we have fallen short of these expectations is very disappointing.

We do value your business, and would love the opportunity to show you just how good our service can be. I will be contacting you directly to gain a further insight into the issues that occurred.

Rated 5 out of 5 stars

Quick2issue Branded Polo Shirts

We ordered branded polo shirts for our company. Outstanding branding gave us options of styles and colours to choose from. Once we had made our decision the order was placed, however we had a little trouble with our logo file format. Being unsure on what we needed, the team at Outstanding Branding were able to walk us through the best suitable formats. With all of this in place it took no time at all for our polo shirts to arrive. The t-shirts themselves are of great quality that wash and iron well.
We would recommend outstanding branding without reservation to anyone interested in branded goods.

November 12, 2018
Unprompted review
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Reply from Outstanding Branding

Hi Chris,

Thanks so much for the great feedback. We take our customers experience very seriously here at OB, and its brilliant to hear such positive feedback.

I will pass this on to the whole team, and we look forward to working with you again in the future!

Rated 5 out of 5 stars

Great Service

We ordered some branded water bottles at late notice but Outstanding Branding delivered a high quality product easily within the deadline. The ordering process was very simple & quick with friendly service which kept us up to date with progress through every stage. Highly recommended.

November 7, 2018
Unprompted review
Outstanding Branding logo

Reply from Outstanding Branding

Hi,

Your positive feedback is really appreciated. Here at OB we strive to make every experience seamless and unrivalled within the industry. I will relay these comments to the team and we really look forward to working with you again.

Rated 5 out of 5 stars

Great service and delivery exceeded our…

Great service and delivery exceeded our expectations. Thanks

November 7, 2018
Unprompted review
Outstanding Branding logo

Reply from Outstanding Branding

HI Helen,

Thank you so much for the positive feedback! We look forward to working with you again soon.

Rated 4 out of 5 stars

Good experience

Good experience, communication was good from start to finish.

November 1, 2018
Unprompted review
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Reply from Outstanding Branding

Hi Gary,

Thank you so much for your feedback, it is much appreciated. We look forward to working with you again soon!

Rated 4 out of 5 stars

Great service

Great service - items received ahead of schedule with very little lead time. Account manager was very helpful. I haven't chosen five stars as our package was sent to the wrong location (it went in error to our London office instead of Guernsey) but it was still received in time.

October 19, 2018
Unprompted review
Outstanding Branding logo

Reply from Outstanding Branding

Hi.

Thanks so much for your response, here at OB we strive to make the process as seamless as possible for you. I apologise for the delivery issue with this order, and we look forward to working with you again in the future, and providing a truly 5 star service!

Rated 5 out of 5 stars

Bought 100 passport cases- very high…

Bought 100 passport cases- very high standard and look better than what I ever imagined. They arrived earlier than expected even though the lead time was very rushed from my behalf and not within their usual lead time. Very quick to respond with any questions or queries and genially very good service.

Very very happy with your overall first customer service to the end result!
Definitely use again if needed!

October 15, 2018
Unprompted review
Outstanding Branding logo

Reply from Outstanding Branding

Hi Carys,

Thank you so much for this amazing feedback! We really appreciate your business and look forward to working with you in the future.

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