OUTsurance Ireland Reviews 

11,329
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 8,428 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff for being extremely helpful, polite, and professional when discussing policy details and answering questions over the phone. Many people also appreciate the competitive pricing and the substantial financial savings achieved on their policies compared to previous insurance providers. Some reviewers were not happy with response times, noting that getting callbacks, receiving policy documents, or securing quotes took a bit longer than expected. A few consumers additionally mentioned having to repeat information already provided or experiencing minor communication delays during the entire setup process.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently describing team members as polite, friendly, and... See more

Price

Clients share positive opinions on price, consistently reporting competitive quotes and significant savings... See more

Customer service

Customers report extremely positive experiences with customer service, praising staff for being friendly,... See more

Service

Consumers find service to be positive and consistently report helpful, efficient, and professional assistance... See more

Value for money

People report positive experiences with value for money, highlighting significantly lower prices compared to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Your rep John was excellent, he explained everything very well with nothing rushed. lf I have no claims in three years its then l will have a real experience of how l was treated, in the meantime l w... See more

Rated 5 out of 5 stars

Hi I tried outinsurace as my sister had used them and they advertised on tv ,, strange the people always say they saved €250 etc on car insurance,, I had already had my car insurance so I... See more

Company replied

Rated 5 out of 5 stars

The person who managed my car insurance quote was excellent at her job. She has fabulous customer service skills, there was a huge number of questions so the call took awhile. But she had enough patie... See more

Rated 5 out of 5 stars

Called recently to enquire about car insurance. The agent i spoke to was so friendly and professional. Got a fantastic quote which came in alot less that my previous provider. Everything was emailed t... See more

Company replied


Company details

  1. Insurance Company

Written by the company

OUTsurance DAC trading as OUTsurance is regulated by the Central Bank of Ireland. We provide comprehensive, value-for-money car & home insurance to Irish consumers and are pioneering the concept of insurance cashback - the OUTbonus!


Contact info

4.8

Excellent

TrustScore 5 out of 5

11K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(11,329)

8,128 reviews in the last 12 months

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Rated 5 out of 5 stars

What made my experience so good was…

What made my experience so good was your salesman.he.was.so helpful with a great personality.he got the best deal for.me.much appreciated.would.recommend your company for your service.
Many thanks.

August 11, 2026
Rated 5 out of 5 stars

When I phoned out insurance I got…

When I phoned out insurance I got talking to a very nice chap called Craig, he was so helpful, answered all my questions,,,I wasent happy with the quote he gave me ,but he wasent letting me go ,he came back with a better quote,,, so I decided to go with Outsurance ,,,,and sent on the disc for my car next day ,so overall I was happy,,,

August 4, 2026
Rated 5 out of 5 stars

OUTsurance brill

They rang me twice as i missed the first time. The agent I spoke to was brilliant in sorting my needs out. Had issues with these previously but not his time. Can't remember the lads name but if all company's had staff like this it would be way easier to get what you need.

August 4, 2026
Rated 5 out of 5 stars

Excellent staff who assisted me with…

Excellent staff who assisted me with everything I required. I spoke to a number of agents & all of them were jsut as friendly and helpful as the last. No complaints at all, only my sincere gratitude. I would recommend outsurance to my friends & family.

August 11, 2026
Rated 5 out of 5 stars

Great service and experience

I called Outsurance for a quote recently. I didn't end up going with them (no fault of theirs, their pricing was pretty standard). The person I dealt with was very helpful. I had a lovely experience with them and they gave me great advice over the phone etc. Even followed up with me a while later. Great experience overall!

August 18, 2026
Unprompted review
Rated 5 out of 5 stars

The man I dealt with was easy to chat…

The man I dealt with was easy to chat to, he wasn’t Irish & his English was ok but I understood him, he was very helpful & jolly type of man & had plenty knowledge about the policy I wanted & of course the price was right & cheapest out there,think his name may have been Mark or something similar,

August 11, 2026
Rated 5 out of 5 stars

The human touch…

What made my experience so good was the helpful nature of Brian from customer care. He done everything he could possibly do to help me with my insurance upgrade and made it so easy for me. I think the one thing that makes all the difference is the human interaction. Thank Outsurance:⁠-⁠)

August 11, 2026
Rated 1 out of 5 stars

very bad experience- they call to ask…

very bad experience- they call to ask same question in order to give a quote

September 10, 2025
OUTsurance Ireland logo

Reply from OUTsurance Ireland

We sincerely apologise for not meeting your expectation this time, Lovena. We're constantly looking for ways to improve our product and service.

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