OUTsurance Ireland Reviews 

11,328
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 8,428 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff for being extremely helpful, polite, and professional when discussing policy details and answering questions over the phone. Many people also appreciate the competitive pricing and the substantial financial savings achieved on their policies compared to previous insurance providers. Some reviewers were not happy with response times, noting that getting callbacks, receiving policy documents, or securing quotes took a bit longer than expected. A few consumers additionally mentioned having to repeat information already provided or experiencing minor communication delays during the entire setup process.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently describing team members as polite, friendly, and... See more

Price

Clients share positive opinions on price, consistently reporting competitive quotes and significant savings... See more

Customer service

Customers report extremely positive experiences with customer service, praising staff for being friendly,... See more

Service

Consumers find service to be positive and consistently report helpful, efficient, and professional assistance... See more

Value for money

People report positive experiences with value for money, highlighting significantly lower prices compared to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Your rep John was excellent, he explained everything very well with nothing rushed. lf I have no claims in three years its then l will have a real experience of how l was treated, in the meantime l w... See more

Rated 5 out of 5 stars

Hi I tried outinsurace as my sister had used them and they advertised on tv ,, strange the people always say they saved €250 etc on car insurance,, I had already had my car insurance so I... See more

Company replied

Rated 5 out of 5 stars

The person who managed my car insurance quote was excellent at her job. She has fabulous customer service skills, there was a huge number of questions so the call took awhile. But she had enough patie... See more

Rated 5 out of 5 stars

Called recently to enquire about car insurance. The agent i spoke to was so friendly and professional. Got a fantastic quote which came in alot less that my previous provider. Everything was emailed t... See more

Company replied


Company details

  1. Insurance Company

Written by the company

OUTsurance DAC trading as OUTsurance is regulated by the Central Bank of Ireland. We provide comprehensive, value-for-money car & home insurance to Irish consumers and are pioneering the concept of insurance cashback - the OUTbonus!


Contact info

4.8

Excellent

TrustScore 5 out of 5

11K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.8

All reviews

(11,328)

8,128 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The agent contacted me while I was…

The agent contacted me while I was still completing the form online and went through everything on the call. I saved over €160 on my annual fully comprehensive cover. The agent was very helpful.

August 4, 2026
Rated 1 out of 5 stars

If I could give a zero I would

If I could give a zero I would.

In 2025 and 2026 I filled out the online form (10 mins) and got a call back asking all the questions again (20 mins). In both years the quotes I received were almost double the quotes of other companies following an online form completion and an email response.

Total waste of time, robbers.
AVOID

The first time I put up the review, Outsurance put up a reply telling me how sorry they were. The review was obviously AI generated as were all the responses to other reviews.

I received a 2nd reply from Outsurance, exactly the same as the first. Again AI generated

May 18, 2026
Unprompted review
OUTsurance Ireland logo

Reply from OUTsurance Ireland

Thank you for the honest feedback, Christopher. Hopefully we can improve on this experience in the future.

Rated 5 out of 5 stars

The caller was extremely helpful and…

The caller was extremely helpful and knowledgeable. He returned my call at exactly the scheduled time. He went through all the necessary documentation and gave an extremely competitive quote. I was very impressed.

July 31, 2026
Rated 5 out of 5 stars

I dealt with Ayna..

I dealt with Ayna... Not sure I spelt that correctly. He was just so lovely and helpful... I actually got a cheaper quote (by not much) but he was so lovely I decided to go with outsurance

August 11, 2026
Rated 5 out of 5 stars

I had a great experience with the…

I had a great experience with the OUTsurance team. Everything was handled so professionally, from the clear explanation of the policy and available offers to the competitive pricing.
A special mention to Dhillon, who was extremely helpful and explained everything so clearly. Honestly, his explanation and approach gave me the confidence to purchase the policy.

I’m very happy with the overall experience and would definitely recommend OUTsurance to my friends and family.

August 10, 2026

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