OVO Reviews 

The customer service solve all my worries, thank you

Really helpful young lady who helped rearrange insurance so that i am not paying the excess each time i call an engineer.

Kirsty was very helpful and polite and gave me all the information I needed

This was perhaps the best customer service Ive ever had Ibrahim was superb fast efficient an courteious, it was obvious he knew his stuff. Now im thinking I should switch more than my fits to ovo.

Excellent I have been with ovo for the past 5 years Excellent service and call out response is quick and easy

Outstanding customer service from a call handler who really understood the system, what I was seeking to achieve and the determination not to be stopped by poor systems processes.

Her name was Wendy - she was excellent on all levels!

The gentleman had answered my call. It was very polite knew what had to be done and he was very helpful to sort something out for me. I am most grateful to him plus he didn’t wait that long for the phone to be answered didn’t you stay in a queue for too long? Well done

Thorough service of boiler leaving no mess

I have needed to ask for help several times and each time, the person on the other end of the phone has been patient and understanding to guide me through the process. The bereavement team in particular has been very helpful during what has been a complicated and difficult time.

HANNAH IN CUSTOMER CARE, she was patient, and took the time to explain various parts of my monthly DD and why the monthly payment was increasing.

Very helpful agent (named Erin) who sorted out the problem for me.
The unrequested appointment with OVO was cancelled immediately. Thank you.

The advisor was very sympathetic and helpful.

Stephen was
Very polite
Very informative
Very helpful
Gave sound advice especially about the OVO app.
Thank you

Clear and helpful respnses.

Professional and efficient service

I had a guy called Foggy who was probably the best customer support person I've ever come across. I have a long history mental health problems and autism and I need to be spoken to in a different way using colourful analogies and taking great patience which is EXACTLY what he did. All I said was that I'm autistic and could he please take his time to be very clear with his words. He absolutely went above and beyond what I've ever experienced. He literally explained all of the intricacies of how the energy company operates and for the first time in my life I now feel like I understand. This is a huge deal to me. Before I've just been going along with it without a single bit of understanding and allowing my family to sort things for me. Usually I can't even make the phonecalls due to severe anxiety. Foggy made me feel so at ease and I felt like he actually cared. That's the big one. I felt he has empathy for me and my hunger for personal growth and personal responsibility and he really really helped me with this. He explained my bills, my usage, he explained about variable and fixed plans and he took the time to use language that felt interesting and held my concentration. I have also a diagnosis of ADHD so he did very well holding my concentration. I had so many questions and he had no issues at all providing the answers. Thanks to foggy I have gone away feeling like I can handle my energy bills like a responsible adult. Wow. He really made a huge impression on me. What a guy! Thank you Foggy.

This was a call to update me on my claim for S E G on solar panels, all the information was very informative about the latest situation and said everything was progressing as expected and would call me again next week for an update.

Have been demanding I owe them money since April. Have never used this company. Seems they have stolen my data to make an account or somebody has fraudently done this, however, I cannot get any help from their complaints team or anybody that I phone despite sending them evidence multiple times and having many conversations. Been harrassed consistently with letters and by them using a debt collection agency to try and force it out of me. Will be avoiding this company going forward.