Owen Drew England Reviews 2,204

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their high quality and beautiful, long-lasting fragrances, often noting how these scents transform their homes and receive compliments. Many consumers appreciate the luxurious feel of the items and frequently reorder or gift them, highlighting the overall satisfaction with the offerings. The ordering process is often described as seamless, with prompt and efficient delivery services. However, some customers experienced issues with delivery, including delays or confusing tracking information, despite paying high postage fees. A few reviewers also mentioned that while the packaging was good, some items arrived with minor damage, and in a small number of cases, the scent of certain products was not as strong or noticeable as expected.

What people talk about most

Product

Customers consistently note positive experiences with product quality and fragrance. Many reviewers praise... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the products for their... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the speed of delivery, with some... See more

Service

Users describe positive interactions with service. Customers consistently praise the exceptional and... See more

Order

Reviewers mention positive feedback about their orders. Customers consistently praise the ease of ordering... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Love, love, love Owen Drew! The new Christmas scents are fabulous and every bit as luxurious as your stable products. I’ll be stocking up and gifting them. Also, highly recommend them as excellent,... See more

Rated 5 out of 5 stars

I cannot recommend Owen Drew enough! I found them online and have been ordering ever since. Not only are the scents beautiful, but tailored to suit mood rebalance needed.... ie Calm. Or my personal... See more

Rated 5 out of 5 stars

I can’t recommend Owen Drew highly enough, the scents are absolutely lovely and my house smells amazing. The products are high quality they look nice and a couple of sprays of the room mists will easi... See more

Rated 5 out of 5 stars

My first experience with Owen Drew will definitely not be my last. I wanted a gift for someone who'd suffered a bereavement, and saw Owen Drew candles recommended. I emailed to ask if a gift note coul... See more


Company details

  1. Perfume Store

Written by the company

Multi Award-Winning British Fragrance House - Scented Candles, Luxury Soaps, Bath Oils, Perfumes and more. As featured in VOGUE, Forbes. BBC One Dragons' Den Winning Pitch 2021


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Gorgeous scent

The quality of their products are really superb and I took advantage of a promotion offer to purchase a reed diffuser re-fill. It was beautifully packaged and arrived quickly

June 30, 2025
Rated 5 out of 5 stars

Excellent Products & Experience

Apart from consistently excellent products, the customer service is second to none. Both Mike and Anita were very helpful with my purchase.

It's always a sensory pleasure to visit the Owen Drew shop, as the fragrances are sublime and greet you before you even enter the building!

July 9, 2025
Rated 5 out of 5 stars

A brilliant product that has sensational perfume!

It’s such a lovely show room and calming environment. Had lovely conversation with the owner and hope he does well as he deserves too. The product and presentation is of a high quality and it’s on my doorstop! Certainly needs celebrating and supporting!

June 30, 2025
Rated 5 out of 5 stars

Long lasting Calm room mist.

Ordered a Calm room mist spray and the whole process was east from start to finish. Order arrived promptly and the item was securely wrapped. The spray is brilliant and the smell last for a very long time. Any visitors to our house always ask what that lovely smell is.

June 29, 2025
Rated 5 out of 5 stars

Amazing products and leaves your home…

Amazing products and leaves your home smelling fresh for a long time. Staff go above and beyond to ensure you have the best experience that Owen Drew has to offer. I wouldn't choose anyone else.

May 12, 2025
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Reply from Owen Drew England

Thank you so much for your wonderful words and continued support. We are truly grateful.

Rated 5 out of 5 stars

Indulge in luxury!

First class service. Excellent luxury products and Arrived well packaged.

May 5, 2025
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Reply from Owen Drew England

Thank you so much for your lovely feedback. We are delighted you are enjoying your experience with us.

Rated 5 out of 5 stars

The smell is amazing and lasts for…

The smell is amazing and lasts for ages.
Worth buying when on offer as very pricey.

April 22, 2025
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Reply from Owen Drew England

Thank you for your feedback, we are so pleased you are enjoying the fragrance. Your support means a lot to us.

Rated 5 out of 5 stars

Great customer service

Great customer service. Beautiful fragrance made to order.

March 13, 2025
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Reply from Owen Drew England

Thank you for your kind words. We are so pleased you are happy with both the service and your fragrance.

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