Owen Drew England Reviews 2,204

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their high quality and beautiful, long-lasting fragrances, often noting how these scents transform their homes and receive compliments. Many consumers appreciate the luxurious feel of the items and frequently reorder or gift them, highlighting the overall satisfaction with the offerings. The ordering process is often described as seamless, with prompt and efficient delivery services. However, some customers experienced issues with delivery, including delays or confusing tracking information, despite paying high postage fees. A few reviewers also mentioned that while the packaging was good, some items arrived with minor damage, and in a small number of cases, the scent of certain products was not as strong or noticeable as expected.

What people talk about most

Product

Customers consistently note positive experiences with product quality and fragrance. Many reviewers praise... See more

Quality

Reviewers highlight positive aspects of quality. Customers consistently praise the products for their... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the speed of delivery, with some... See more

Service

Users describe positive interactions with service. Customers consistently praise the exceptional and... See more

Order

Reviewers mention positive feedback about their orders. Customers consistently praise the ease of ordering... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Love, love, love Owen Drew! The new Christmas scents are fabulous and every bit as luxurious as your stable products. I’ll be stocking up and gifting them. Also, highly recommend them as excellent,... See more

Rated 5 out of 5 stars

I cannot recommend Owen Drew enough! I found them online and have been ordering ever since. Not only are the scents beautiful, but tailored to suit mood rebalance needed.... ie Calm. Or my personal... See more

Rated 5 out of 5 stars

I can’t recommend Owen Drew highly enough, the scents are absolutely lovely and my house smells amazing. The products are high quality they look nice and a couple of sprays of the room mists will easi... See more

Rated 5 out of 5 stars

My first experience with Owen Drew will definitely not be my last. I wanted a gift for someone who'd suffered a bereavement, and saw Owen Drew candles recommended. I emailed to ask if a gift note coul... See more


Company details

  1. Perfume Store

Written by the company

Multi Award-Winning British Fragrance House - Scented Candles, Luxury Soaps, Bath Oils, Perfumes and more. As featured in VOGUE, Forbes. BBC One Dragons' Den Winning Pitch 2021


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 50% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

The excitement of receiving a package…

The excitement of receiving a package from Owen Drew is made even more wonderful with the lovely fragrance of the packaging and beautiful packing.

Thank you!

March 9, 2025
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Reply from Owen Drew England

Thank you so much for your lovely feedback. We are delighted to hear you enjoyed the experience of opening your package.

Rated 5 out of 5 stars

Excellent service again

Excellent service again. Kept up to date with the opening times of the Brimstage shop following the family bereavement. Wouldn’t go anywhere else for my home fragrance. Thanks again Mike

February 18, 2025
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Reply from Owen Drew England

Thank you so much for your kind words and understanding. We truly appreciate your continued support.

Rated 5 out of 5 stars

Would recommend...

Great service, delivered promptly and securely packaged.

February 9, 2025
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Reply from Owen Drew England

Thank you for your kind recommendation. We are so pleased you were happy with your experience.

Rated 5 out of 5 stars

Beautiful candles

Beautiful candles, speedy delivery and a handwritten thank you card from Mike. Plus a complimentary pack of candles.
Yvonne

February 5, 2025
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Reply from Owen Drew England

Thank you so much for your lovely feedback, Yvonne. We are delighted you were pleased with your order.

Rated 5 out of 5 stars

Lovely products

Lovely products. Excellent customer service at all times

January 31, 2025
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Reply from Owen Drew England

Thank you for your kind words. We truly appreciate your support and are so pleased you are happy with both our products and service.

Rated 5 out of 5 stars

Excellent service

Excellent service, my e-mails were answered immediately and I couldn't be happier with my purchase. The new shop is lovely and very welcoming as are the staff.

February 5, 2025
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Reply from Owen Drew England

Thank you for your wonderful feedback. We are so pleased you had a great experience and that you enjoyed visiting the new shop.

Rated 5 out of 5 stars

Scrented Perfection

The most beautiful range of highly scented treats. Beautiful packaging with such elegance. I purchased the wax melts (Dream) and they are beyond stunning. The rose shaped melts are just perfect and they burn so well and they create such ambiance in any room. I’ve been a customer since 2022. Thank you

January 30, 2025
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Reply from Owen Drew England

Thank you for your kind words and continued support. We are so pleased you are enjoying your wax melts and that they bring a special touch to your home.

Rated 5 out of 5 stars

Sooo nice lovely quick delivery cant…

Sooo nice lovely quick delivery cant fault in any ways got few and got lovely compliments from my visitors make home feel relaxed and welcoming x

January 13, 2025
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Reply from Owen Drew England

Thank you so much for your lovely feedback. We are delighted to hear your home feels welcoming and that your guests are enjoying the fragrances too.

Rated 5 out of 5 stars

Quick and efficient service

Quick and efficient service
My husband reluctantly went to collect for me as I’m immobile atm and he was delighted that it was all packaged and ready
Easy parking at brimstage as well

January 22, 2025
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Reply from Owen Drew England

Thank you for your kind feedback. We are so pleased everything was ready for collection and that your husband had a good experience at Brimstage. Wishing you all the best.

Rated 5 out of 5 stars

I just love the products. Will be back when my products get low.

I just love the products and so enjoy the lovely aromas, even the next day I can still smell them. Very good service and so easy to arrange the click and collect.

January 22, 2025
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Reply from Owen Drew England

Thank you for your kind words. We are so pleased you are enjoying the fragrances and that the click and collect service works well for you.

Rated 5 out of 5 stars

Easy and quick on line ordering

Easy and quick on line ordering. Superb products.

January 20, 2025
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Reply from Owen Drew England

Thank you for your lovely feedback. We are delighted you found the ordering process easy and are enjoying your products.

Rated 5 out of 5 stars

Beautiful long lasting fragrances

Beautiful long lasting fragrances. I love them all but the Port of Liverpool is my favourite. Well packaged. Delivery was a little slow this time, but worth the wait.

January 2, 2025
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Reply from Owen Drew England

Thank you for your lovely feedback and for your patience. We are so pleased you are enjoying the fragrances, especially Port of Liverpool. Your support means so much to us.

Rated 5 out of 5 stars

Love Calm

Great service. Love this stuff, Calm smells divine 💜

January 12, 2025
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Reply from Owen Drew England

Thank you for your kind words. We are so pleased you are enjoying Calm and really appreciate your support.

Rated 4 out of 5 stars

I love these candles they smell…

I love these candles they smell amazing. Only problem I have is I try to light the wick at the base but it always seems to light further up. Wouldn’t stop me buying them though

January 12, 2025
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Reply from Owen Drew England

Thank you so much for your feedback and continued support. We are delighted you are enjoying the candles and really appreciate you sharing your experience.

Rated 5 out of 5 stars

Always the best service friendly kind…

Always the best service friendly kind and respectful make u feel special no one can beat there service and quality products perfect gifts and perfect business

December 9, 2024
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Reply from Owen Drew England

Thank you for your truly lovely words. We are so grateful for your support and are delighted you enjoy both our products and service.

Rated 5 out of 5 stars

First class service as always

First class service as always! Beautiful new premises which have an added bonus of being dog friendly too!
I purchased Joy room mist & candle - Gorgeous!!

December 10, 2024
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Reply from Owen Drew England

Thank you for your wonderful feedback. We are so pleased you enjoyed visiting the new premises and are loving your Joy room mist and candle. Your support means so much to us.

Rated 5 out of 5 stars

Smashed it out of the park again!

Smashed it out of the park again!!
Ordered pretty much near to Christmas and didn’t expect a speedy delivery given that they must’ve been snowed under. The delivery was within a week of ordering and as usual went with no issues whatsoever. I can’t rate this company highly enough. I’m so impressed yet again. 10/10.

December 9, 2024
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Reply from Owen Drew England

Thank you so much for your fantastic feedback and continued support. We are thrilled you were pleased with your order and really appreciate your kind words.

Rated 5 out of 5 stars

Good

Good, swift process for ordering and delivery

December 7, 2024
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Reply from Owen Drew England

Thank you for your feedback. We are so pleased you found the ordering and delivery process smooth and efficient.

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