This is a true SCAM. Trial period $1.00 using a virtual one-time use card. Ownerly not given physical card number and a $37.99 charge attempted. Ownerly appears to use the darkweb to obtain credit ca... See more
Company replied
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Review summary
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Today I paid ownerly 1.00 on the promise to deliver information on my property. Not only could they not tell me what year it was built (1919) nor could they tell me who lived in these rooms, but the... See more
Company replied
This is such a waste of money. I am really disappointed. I have owned many properties (homes). I found every home with the exception of one had no information available. This was a waste to me becaus... See more
Company replied
If I ca give minus star I would, they kept charging me for the rest of the year after the subscription ended I belive I did cancel it, but was not canceled and I was charged for a whole year without m... See more
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Company details
Written by the company
Ownerly.com helps you search homes and learn more about them. Ownerly puts home value data and insight in your hands, giving you the tools you need to help you manage your largest asset. Get insights on your home estimate and nearby property values, using the same values mortgage brokers and real estate professionals use.
Contact info
United States
- support@ownerly.com
- www.ownerly.com
1.8
Poor
250 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Lied to about half price offer and no reports
I used a paid 7-day trial, which was helpful and provided information I needed. After a couple of weeks of having cancelled trial membership, I received an offer for 50% off fir first month, which I took. But, I was charged full price AND no report exists for 2 addresses I entered. So, I was lead to believe I was going to pay half price but was charged full price for non-existing reports. I have more screenshots to confirm what I’m claiming but won’t allow more than 1.
November 7, 2023
Unprompted review
Reply from ownerly.com
Hi there,
Thank you for reaching out.
We are unable to locate your account for further investigation.
Can we kindly ask you to email us so we may resolve this matter for you?
Please email us at support@Ownerly.com
I didn’t proceed with a purchase since…
I didn’t proceed with a purchase since this is the same business practice of making you wait 3 minutes while you waste your time for an ad for a 1$ week trial. This is like all the people search companies that pull you in with a 1$ trial in hope that you forget about it until it expires and then hit you with high fees. Who cares how accurate their number for the house is if they’re doing business like this. What a joke. Glad I didn’t waste my money on them.
November 5, 2023
Unprompted review
Reply from ownerly.com
Hello Mark,
We are saddened to hear you were not satisfied with your experience. We do outline at the time of signup that we are a subscription plan and the account will auto renew monthly until elected to cancel. Please let us know if there is anything we can assist you with to enhance your experience.
Refund my money
I nevered opened an account with u u been charging my account for months. Refund my money
November 1, 2023
Unprompted review
Reply from ownerly.com
Hello Candi, We would be happy to assist you! Please contact us at support@ownerly.com to obtain a bit of additional information to locate the account in question.
Reply from ownerly.com
Hello there,
Thank you for your review!
I’m being charged an outrageous price…
I’m being charged an outrageous price for something I don’t even use.
October 30, 2023
Reply from ownerly.com
Hello Joshua,
I was able to locate your account and process a cancellation and refund for you. Please be on the lookout for an email with your refund details.
Thank you for your help.
September 15, 2023
Reply from ownerly.com
Hello Debra,
Thank you for your 5-Star review! We are happy to help you!
I never ordered anything from you
I never ordered anything from you. I did NOT open any accounts with Ownerly, yet my checking account was missing over $70.00 in charges levied by your company.
My refund needs to be in my account . You have been reported and the R I Sec.of State is investigating. Better get gone very fast!
October 24, 2023
Reply from ownerly.com
Hi Marjorie,
I was able to locate an account matching your full name and email address. The account was created on 07/19/2023 with our $1.00 7-day trial. Upon further review, it appears we did not receive a request to cancel prior to the end of the trial. In that event, your account was automatically renewed to the monthly subscription of $34.99.
When signing up for our background reports, the subscription does outline that it will auto-renew until elected to cancel. You can contact us to cancel at any time, and will not be billed for your next billing cycle. We did receive your request to cancel and processed a refund on 10/26/2023.
Reply from ownerly.com
Hello Russ, I was able to locate your account and your recent cancellation request. We were able to refund you as well on 10/12/2023. Please let us know if you were in need of any additional assistance at this time.
It was good information
It was good information, but pricing seemed to change each month.
October 1, 2023
Reply from ownerly.com
Hello Patrice,
Please contact us at support@ownerly.com as we do not change our pricing once your account has been subscribed. We do offer upgrade options, but we would like to look into this for you!
Great product and service!
October 1, 2023
Reply from ownerly.com
Thank you for your 5-star review! Were happy to hear you were satisfied with our product!
Great customer service.
October 26, 2023
Reply from ownerly.com
Thank you for your 5-Star review for our customer service team!
Never able to use your service
Never able to use your service, I would like all my money back!
July 21, 2023
Reply from ownerly.com
Hello Brian,
I was able to locate your account and I have cancelled and refunded you at this time. I will send you a confirmation email as well detailing the refund information. We do apologize for any inconvenience and hope to see you as a customer in the future.
I've been trying from 2 days After my…
I've been trying from 2 days After my subscription to go through the cancelation process but not been successful, this process needs to be much easier to do. I'm still being charged for a service that I'm not using 😒. I guess I'll have to report it to the BBB .
August 1, 2023
Reply from ownerly.com
Hi there Guadalupe,
Thank you for reaching out. We are more than happy to resolve this matter for you.
Ownerly provides multiple, hassle-free ways to cancel.
You can call, email, chat, submit a request through our "Contact Us" form
We were able to locate your account.
Your account is now cancelled, as you requested.
If you have any paid time remaining in your plan, you still have access for the remainder of that time, however you will not be billed going forward.
We're sorry to see you go, but glad you were able to try out our website.
Please know that you always have access to log back in and reactivate if you need our services again in the future.
If you have additional questions, please don't hesitate to contact us.
Good Research tool
Good Research tool. But I have had to cancel my subscription 2 times already. I keep getting charged!
October 23, 2023
Reply from ownerly.com
Hello Eva,
I was able to locate your account, it appears we did not receive a cancellation request for your account prior to October. The account was cancelled as requested and you will no longer receive any additional charges.
service wasn't valuable
October 20, 2023
Reply from ownerly.com
Hello Anthony,
We are saddened to hear you had a less than satisfactory experience. Please contact us at support@ownerly.com and we would be happy to assist with any questions you may have.
Reply from ownerly.com
Hello Lois,
Thank you for your 5-Star review!
Reply from ownerly.com
Hello Joy,
Ownerly provides multiple, hassle-free ways to cancel.
You can call, email, chat, submit a request through our "Contact Us" form or Cancel your account directly from the app/website by clicking on More > Support > Cancel Account
If you require any additional assistance please feel free to email us at support@ownerly.com
I did not order public records first of…
I did not order public records first of all and this was charged for August, September and October before I noticed this charge. Please reverse these charges.
August 1, 2023
Reply from ownerly.com
Hello Ruth,
I was able to locate an account matching your name and email address. I processed a cancellation and a refund for the three months that you have requested. Please contact us if you have any additional questions at support@ownerly.com
Well as a business owner I want you to…
Well as a business owner I want you to know I ordered a replacement control for our heated floor. Took the face plate out and placed it on box and it lit up but no heat. My wife suggested I replace the box in the wall as well and then we got heat. Point being we had power but not heat. Interior box was the issue. Not the control plate. How did that box fail??? Happy to have heat again THANK YOU
October 22, 2023
Reply from ownerly.com
Hello Bob,
Thank you for your review, If you have any additional questions please contact us at support@ownerly.com
Reply from ownerly.com
Hello Laurie,
Thank you for your 5 star review!
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