OxygenPlus Medical Reviews 

201
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product quality, noting items are often in excellent condition and work well. Many appreciate the easy ordering process and the prompt delivery service. The staff is often highlighted for being helpful and providing good communication. Reviewers also commend the secure packaging and efficient fraud detection. However, some customers also noted receiving items that were broken, faulty, or did not perform as expected, requiring repairs or not matching the description. Additionally, a few people experienced issues with shipping, such as delayed deliveries or damaged packaging upon arrival.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the excellent condition of... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the fast shipping... See more

Order

Clients share positive opinions on order, highlighting the ease of the ordering process and prompt delivery.... See more

Quality

People report positive experiences with quality, often receiving items in excellent or like-new condition... See more

Staff

Users describe positive interactions with staff, highlighting their helpfulness and efficiency. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dealing with this company is great and the order was delivered promptly. They have plenty of accessories pertaining to O2 as well as new and used equipment. Their fraud detection team is also efficien... See more

Rated 5 out of 5 stars

Larry was extremely Helpful, made sure that we would have all the parts/accessories needed for a home fill unit and concentrator. Unit was well packaged and undamaged, even though the box for the h... See more

Rated 5 out of 5 stars

I was delighted with my factory reconditioned G3! I had one for many years and had all the accessories (2 large batteries, extra bag, external charger, DC charger) and really wanted the same model. Th... See more

Rated 5 out of 5 stars

I bought EWOT masks knowing that I would have to modify them. I use a 1000l O2 reservoir w/exercise in my clinic and was looking for a comfortable mask to plug in non-rebreathing valves. Most EWOT m... See more


Company details

  1. Physiotherapy Equipment Supplier
  2. Pharmacy

Information provided by various external sources

Find a large selection of all the top brands of oxygen concentrators. Portable and home units. Available as new, used and refurbished models.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

201 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.6

All reviews

(201)

58 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This is my 4th reconditioned…

This is my 4th reconditioned concentrator purchase from these folks. The one I recieved failed in less than a week. No problem, they sent another with a return label and I shipped the old one back. QED.

September 3, 2024
Rated 5 out of 5 stars

Great company

This is my third purchase from Oxygen Plus Medical. They provide great service. I have purchased two refurbished home oxygen concentrators and a portable from them. The price was good, the concentrators work great. The items were shipped quickly. All my concentrators were extremely well packed. Definitely will continue to use Oxygen Plus Medical for my oxygen needs

August 5, 2024
Rated 5 out of 5 stars

Products are great!

I've ordered a few things now. Everything arrives as expected. Have not had any issues even with items refurbished.

Is order from them again!

July 3, 2024
Rated 5 out of 5 stars

Knowledgeable, competent, honest

I just recently qualified for home oxygen, and had no real idea of everything involved. All my questions were answered quickly and honestly, and the equipment I purchased is wonderful.

June 21, 2024
Rated 5 out of 5 stars

A human replies in the Chat!

(1) A human replies in the Chat tool. (2) The answers from the HUMAN who replied to my questions helped me select the right unit. (3) The device I bought arrived when expected and works as expected. (4) The refurbished device cost half what a new one costs. I’m hoping it lasts as long. THANK YOU!

June 20, 2024
Rated 1 out of 5 stars

don't buy

I bought a eclispe 5 from this company. The day it arrive I contacted them saying I didn't know how to turn it on. Never heard back from them on any of my emails. Sent a battery that won;t hold a charge.
I am Very unhappy with this company and will never buy from them again,

June 6, 2024
Rated 5 out of 5 stars

Thank you Oxygen Medical Plus

Thank you Oxygen Medical Plus. I ordered the wrong sieve beds for my 5LPM Invacare oxygen concentrator, my mistake.

Oxygen Medical went way out of their way to correct the issue for me. My concentrator is repaired now and running like new.

They were knowledgable, accomodating & professional. I will order again when the need arises. Thanks again :)

January 9, 2024
Unprompted review
Rated 1 out of 5 stars

I DID NOT ORDER FROM THIS COMPANY

I DID NOT ORDER FROM THIS COMPANY, WHEN THE ITEMS SHOW'D UP, THEY WERE THE WRONG SIZE FOR MY SYSTEM..No info on box or letter stating what this was for..No phone number for follow up..Just return address on box..NEVER EVER USING THEM AGAIN, I NOW HAVE ITEMS THAT ARE NOT USABLE..

January 18, 2023
Unprompted review
Rated 5 out of 5 stars

Truly reconditioned? - Thanks for the clarification

Trying to figure out what the term reconditioned means. I bought
a "reconditioned" Invacare 5LX. I had used an Invacare Platinum 10 prior to this that had a door on the side that contained a HEPA filter. The five LX did not so I took the top off to see if it had one inside which it did. The only thing is the entire interior of the machine was filthy, obviously never having been cleaned. Machine was dated 2000. The beds were rated 2010. The hepa filter was dirty. The only reconditioning I could see was the exterior of the machine was wiped down and the large particle filter on each side had been cleaned.
The machine does work well.

December 3, 2020
Unprompted review
OxygenPlus Medical logo

Reply from OxygenPlus Medical

Thank you for your review and repeat business! Just for some clarification, despite what dates might be on the internal components from previous repairs throughout a machines life, please rest assured that each and every machine we service has all components serviced and rebuilt as outlined on our website! To the untrained eye it may seem certain components are not reconditioned, because all the wearable items, and replaceable media is actually inside the components (zeolite in the sieve beds, gaskets and bearings in the motor, seals in the 4 way valve etc) and cannot be seen until you disassemble the components. Almost like changing the oil in your car. Your engine might have some dust on it because its a used engine, but the oil is fresh but you can't see it unless you drain it back out. Each machine also receives all new filters, that is the most basic step of the rebuild process. It is 100% common for the filters to accumulate dirt in them from the testing each machine undergoes during its testing. In one year when you change that filter you will be very surprised how dirty that filter will become. This is good though, because the filter is doing its job! We also take pride in cleaning and disinfecting the units we service as well. Some machines do clean up better than others, but they all undergo the same process!

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