OxygenPlus Medical Reviews 

201
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 54 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product quality, noting items are often in excellent condition and work well. Many appreciate the easy ordering process and the prompt delivery service. The staff is often highlighted for being helpful and providing good communication. Reviewers also commend the secure packaging and efficient fraud detection. However, some customers also noted receiving items that were broken, faulty, or did not perform as expected, requiring repairs or not matching the description. Additionally, a few people experienced issues with shipping, such as delayed deliveries or damaged packaging upon arrival.

What people talk about most

Product

Customers consistently note positive experiences with product, often praising the excellent condition of... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the fast shipping... See more

Order

Clients share positive opinions on order, highlighting the ease of the ordering process and prompt delivery.... See more

Quality

People report positive experiences with quality, often receiving items in excellent or like-new condition... See more

Staff

Users describe positive interactions with staff, highlighting their helpfulness and efficiency. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Dealing with this company is great and the order was delivered promptly. They have plenty of accessories pertaining to O2 as well as new and used equipment. Their fraud detection team is also efficien... See more

Rated 5 out of 5 stars

Larry was extremely Helpful, made sure that we would have all the parts/accessories needed for a home fill unit and concentrator. Unit was well packaged and undamaged, even though the box for the h... See more

Rated 5 out of 5 stars

I was delighted with my factory reconditioned G3! I had one for many years and had all the accessories (2 large batteries, extra bag, external charger, DC charger) and really wanted the same model. Th... See more

Rated 5 out of 5 stars

I bought EWOT masks knowing that I would have to modify them. I use a 1000l O2 reservoir w/exercise in my clinic and was looking for a comfortable mask to plug in non-rebreathing valves. Most EWOT m... See more


Company details

  1. Physiotherapy Equipment Supplier
  2. Pharmacy

Information provided by various external sources

Find a large selection of all the top brands of oxygen concentrators. Portable and home units. Available as new, used and refurbished models.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

201 reviews

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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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4.6

All reviews

(201)

53 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

It didn't work at first

It didn't work at first. We took it to a reputable dealer and it was an easy fix, a hose inside was leaking. Since then it works great. I would buy again.

December 10, 2019
Unprompted review
Rated 5 out of 5 stars

Arrived quickly

Arrived quickly, easy to set up.( had to look online for directions, as none were included with purchase) have used it both continuous plugged in, and pulse on the battery. Seems to work fine both ways. Need to look into an extra battery for backup. So far, I am very happy with the unit.

December 6, 2019
Unprompted review
OxygenPlus Medical logo

Reply from OxygenPlus Medical

Hello and thank you for the review! We are glad to see you are happy with your order. We have identified that we had typed your email address into our system incorrectly (sorry) so we will be resending you a copy of your invoice and owners manual ASAP!

Rated 5 out of 5 stars

Happy repeat customer

I run a small nonprofit that donates supplies to parrot rescues, and I also have rescued birds here. We've donated probably a half dozen or more units from OxygenPlus Medical, and they have been true life savers. Their prices are great, their service is excellent, so I've never felt any need to look elsewhere. Chalk me up as a satisfied repeat customer!

December 4, 2019
Unprompted review
OxygenPlus Medical logo

Reply from OxygenPlus Medical

Thank you! As pet owners and lovers, we are proud to have serviced animal rescues of all kinds. We look forward to working with you in the future!

Rated 5 out of 5 stars

Excellent service

Excellent service. Arrived at my residence ahead of anticipated arrival date - Fedex really came through. Solid packaging. Unit worked right out of the box.

That’s why I am a repeat customer.

December 4, 2019
Unprompted review
OxygenPlus Medical logo

Reply from OxygenPlus Medical

Thank you for the order, we are glad to have you as a repeat customer!

Rated 5 out of 5 stars

Good Service

I’ve order several units from this company. Good service and delivery. Had one to die within warranty. They replaced it. Fast. No problem.

November 26, 2019
Unprompted review
OxygenPlus Medical logo

Reply from OxygenPlus Medical

Hello sir and Happy Thanksgiving! We are glad to have you as a repeat customer. As always, feel free to call us if you ever need anything!

Rated 5 out of 5 stars

Prompt shipping

Prompt shipping . Their product solved my problem.
Excellent selection.

November 4, 2019
Unprompted review
OxygenPlus Medical logo

Reply from OxygenPlus Medical

Thank you for your order, we are glad to hear you are happy with your filters!

Rated 5 out of 5 stars

Awesome site and customer service!

The web site was easy to navigate, found what I needed quickly, Checkout was quick. Although I noticed that there was a fee for shipping. I ordered a filter kit that at the bottom of the page it said "free shipping on all filter kits". Placed the order anyway, there price was more than reasonable. The next day I remembered I had also wanted to get new 50 ft. tubing for my oxygen machine. So I called customer service4 to see if it could be added to my order. The service rep said no problem but there would be an additional shipping fee. So I mentioned the free shipping I was supposed to get with the filter kit. He said he would look into it and put me on hold for 1 1/2 minutes. Came back and said there was an error on there part, they had stopped that promo 6 months ago but it was never taken off the site. So he said that he would honor that and also give me a discount on the shipping for the tubing. Sais I should get it in 5 to 7 days. I got updates on the orders status and received it in 4 days. Amazing right! Will definitely order from them from now on.

September 28, 2019
Unprompted review
OxygenPlus Medical logo

Reply from OxygenPlus Medical

Glad to hear you are happy with your order! Thank you for the opportunity to make it right :)

Rated 5 out of 5 stars

Super fast reasonable shipping!

September 3, 2019
Unprompted review
OxygenPlus Medical logo

Reply from OxygenPlus Medical

Hello! Thank you for the review. We trust that you are happy with everything, and wanted to say thank you for the review and that we do appreciate your business very much!

Rated 5 out of 5 stars

Exactly as promised

Exactly as promised! My reconditioned Everflo works perfectly.

August 22, 2019
Unprompted review
OxygenPlus Medical logo

Reply from OxygenPlus Medical

Thank you so much for your review! We strive to earn each customers happiness!

Rated 5 out of 5 stars

The concentrator was as advertised and…

The concentrator was as advertised and delivered as scheduled. I am satisfied with the purchase.

July 29, 2019
Unprompted review
OxygenPlus Medical logo

Reply from OxygenPlus Medical

Thank you for the purchase! We are glad you are happy with everything!

Rated 5 out of 5 stars

Replacement for portable oxygen ac adapter

The replacement for my portable oxygen ac adapter arrived much earlier than I had expected and it performs at least as good as the original. Thanks.

July 27, 2019
Unprompted review
OxygenPlus Medical logo

Reply from OxygenPlus Medical

Hello, we are so glad that you are enjoying your order! Thank you for the business!

Rated 5 out of 5 stars

Ordered refurbished Oxygen Concentrators

Very good documentation of order and invoices sent promptly. Helpful information over the phone about order. Have not had opportunity to actually try out the refurbished Oxygen Concentrators as they have just arrived.

July 26, 2019
Unprompted review
OxygenPlus Medical logo

Reply from OxygenPlus Medical

Hello! Thank you for your order, we appreciate the business!

Rated 1 out of 5 stars

Items not available advertised

Item purchased, just to get an email stating you were cancelling order because item was not available.

July 18, 2019
Unprompted review
OxygenPlus Medical logo

Reply from OxygenPlus Medical

Hello. I am sorry to hear that you are always unhappy, but there was no other course of action we could take. This item is a special order item from the manufacturer, and it is currently unavailable.

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