OYO Rooms Reviews 

The experience of stay in Super townhouse Mancheswar is a nightmare. The room was just opposite to what they have shown in OYO app. No towels provided even after reminding multiple times. Hygiene was not known to the hotel staffs. Food was served without any cover in room service. Bedsheet and quilts were not clean at all. Have raised the issue with OYO chat with images but no action was taken. Very very disappointed with the hype done in the app where as the room and the service is no where acceptable. Not recommended for families as throughout the night bacholers keep making noise in the corridors disturbing the other guests.

I'm running youtube channel and wanted show to my viewers motel by Oblock in Chicago. Unfortunately my plans changed and wanted cancel booking. To get 100% refund I tried do it before time. I tapped cancel my booking on my email, and followed instructions. I supposed to get some 4 digit number but I didn't! Repeated multiple times and still the same sh..t. When asked talk to the agent they sending me phone number. And surprise, surprise,.. followed instructions to hear on the end DO IT ONLINE! Repeated multiple times and even recorded everything on camera to show how you cheating people. Earn your money ,don't steal you theft !

When we got to the OYO hotel it appeared to be in very bad shape, broken windows that were taped over and garbage, etc. nothing like on line photos. The manager came out and told us we needed to go online and cancel as the hot water pipes broke and there was no hot water. I did. It was a scary place. I have been trying ever since to get a refund but have been told I do not qualify. I have never ran into a business like this. My credit card company is trying to help me. I wish there was more ways to warn people. It’s horrible.

I would also give them a 0 or a negative if I could. After booking we had to cancel our reservations, I did so with plenty of time per their terms, and then no refund was issued . I received an email telling me we would get a full refund but then when I emailed them about the missing refund their response was we didn't get a refund due to hotel policy. I will NEVER ever book at any location ever again with them, not that they care, we are a drop in the bucket but that is very poor customer service.

Prepaid for a discounted reservation at the Love Hotels at Badlands National Park at Kadoka SD. When I arrived, I was charged an extra $7, the discounted amount that was not waived for prepay. I then checked into my room only to find hair covering the bottom of the pillow cases. I asked for new bedding which they said they had none available, so I was offered another room. The second room was infested with flies, as in I had half a dozen flies crawling on my body within a few minutes of sitting down and turning on the tv. The front desk clerk said that was probably the case with all the rooms, so I checked out. The clerk gave me the number to call to request a refund.
I called that number 5 different times. Each time they documented my complaint, and I received a form mail stating a refund would not be issued. The last two of the five calls I spoke to a supervisor. When the first supervisor reviewed my complaint, I was told that I left because the AC didn't work. The second supervisor told me I left because the room wasn't clean. I asked to speak to someone above him, which he said there was no one above him that could handle a claim. I asked for callbacks and not form mails, but got form mails. I have since disputed the charges on my credit card. I never received nor is there a place on their website to leave a review. But make sure to read the reviews of this hotel before booking, and my suggestion would be to go elsewhere. Top to bottom the whole experience was extremely substandard.

If you’re thinking about booking through them DON’T from my personal experience. The hotel I booked looked nothing like the photos. I couldn’t stay there I was too frightened and the room I booked is not the room the hotel tried to give me.

The customer service was awful and they will blantantly lie to you. I was on the phone with them numerous trying to get a resolve. Finally, someone said, they will refund me but it will take a couple of weeks. Fast forward three weeks, I get an email stating, that can’t refund me due to company policy.
I’m grateful I paid through PayPal. I disputed the charges and after they did a thorough investigation I had a positive outcome.
Go through someone else if you have to book

Deceptive third party booking company. Refused to refund over $750. I booked and canceled the same day, over 1 week out from check-in.

If you call, you will be routed to Asia.

I emailed screen shots proving cancellation and received an email that stated “we regret to inform you that the booking was marked as a cancelled Booking, and as per our cancellation and refund policy, we are unable to process a refund in this case.”

I booked a stay at the Ashland Studio Inn (Ashland, VA) through OYO, expecting the accommodations advertised on their app. What I actually found was shocking and unsafe.

The property had collapsing floors, visible bed bugs on the walls and bedding, mattresses discarded and stacked in stairwells, and filthy, stained linens. These conditions were not only unacceptable but posed serious health and safety risks to any guest staying there.

I immediately contacted OYO and provided photographs as evidence. Instead of addressing the misrepresentation, OYO refused to issue a refund and tried to dismiss the issue as a “cancellation policy matter.” This was not a cancellation — it was false advertising and a failure to provide the service I paid for in a safe manner.

I have since escalated the matter to the Virginia Department of Health, the Virginia Attorney General’s Consumer Protection Division, and the Better Business Bureau.

Travelers deserve honesty and basic safety. Based on my experience, OYO cannot be trusted to deliver either. I strongly recommend avoiding OYO and booking through more reputable companies.

Bad experience

Like many writing reviews, I had to cancel my reservation and although the booking process assured me that if I cancelled within the specified time the refund would be immediate, I have yet to get my money back. Trying to get someone on the phone who can resolve the issue appears to be impossible. Buyer beware of any hotels owned or operated by the organization.

Thieves
Liars
They booked a hotel for me after repeatedly told them not to.
I had to hang up the phone while the person was talking because she would not take no fir an answer.
Extremely disrespectful and hypocrit.
I will never associate with OYO again and will go out of my way to tell everybody to avoid you.
The reviews on internet for OYO are extremely bad and I understand why.

this is the dirtiest and most dangerous hotel for your health why is it not closed due to unsanitary conditions. why are there so many spiders, ants and bedbugs in this hotel? in this hotel your children can get infected and die because they skimp on cleaning the room && why do you tolerate this??

If I could put zero I would .
I booked a hotel on a book now pay later, they needed my credit card to secure the booking, but took the money instantly. It was a free cancellation, I then found the hotel didn't have the number of beds we needed, so I cancelled. The cancellation process is a nightmare as it's only on the phone.
You then get fobbed off with refund will be with you in 7-14 days.
I have spoken to them 3 times now to ensure it's being processed, chase it up and now on day 17. I am still getting no reason as to a delay, I asked the person on the phone to explain why the delay and he kept ignoring the question and saying it is still in processing. I have now started a dispute with my bank. DO NOT USE THIS COMPANY.
VERY BAD CUSTOMER SERVICE AND YOU WILL STRUGGLE TO GET YOUR MONEY BACK.

Mera stay Super Hotel O Shilpgram RK Palace (Booking ID: OS2W5251) par 3rd September ko tha aur ye experience bilkul unacceptable tha! Morning me paani nahi tha, maine 3 ghante tak reception ka chakkar kaata aur customer care ko call kiya, lekin reception par koi tha hi nahi aur call karne par bhi mera problem solve nahi hua. Paani ka issue solve hone me 3 ghante se zyada lag gaye, is wajah se Taj Mahal dekhne ki jo excitement thi, wo morning me hi kharab ho gayi. Poora din mood kharab raha, plan ke according kuch bhi nahi kar paya. Mini Taj jana tha, waha bhi nahi ja saka. Bilkul careless aur frustrating service!
OYO, aise service accept nahi ki ja sakti!"😢😢😢

Oyo customer service is awful, they claim 48 hours to resolve your issue and it has now been since August 13th, 2025. They send a pitiful email every 4 days or so, saying the exact same thing. It doesn't take 3 weeks to process a refund. They now own Motel 6 and the sad part is Motel 6 Newport News, VA will not accept the reservations from Oyo's booking site SMH. The person at the front desk stated, Oyo is a scam and owes that particular location thousands of dollars. My reservation was canceled by the property and it was prepaid. I had to rebook with the motel directly, just to get a room. The customer service rep lied, by claiming to contact the front desk, but called central reservations. Oyo needs to get better at customer service. I would love to leave no star's

THIS MOTEL IS A COMPLETE SCAM!
On their website it states you will receive a complete refund if reservation is canceled before 9 AM day of booking. When I reached a representative they could not pull up my reservation with my confirmation number, my email, or my phone number. This was the case with three different representatives. Do not book with this motel! Complete scam.

I visited Hyderabad with my family and two other families. We booked 4 rooms from 15th to 18th Aug 2025 at Hotel Srinidhi Inn, Bharat Nagar, Hyderabad. The rooms had no locks, the bedsheets were not clean, sometimes there were no dustbin, the washrooms were very small, not clean & had maintenance issues, flush & basins were not functional. The manager, owner were unhappy as we booked through OYO. They wanted us to book directly next time. They warned us to check out sharp in time & we did it. One family had to wait for 2.5 hours for some unavoidable situation and we kept bags at reception. They were rude and after 2 hours they pushed my family to leave with bags & they had to leave to roadsides in rain when I was out in market. They used bad language. Manager shared,"u had booked rooms at cheap, nothing good can be available at cheap." We were surprised at such behaviour. They did even supply us drinking water at room. We had to deposit valuable properties for security when we had to go out. I think this hotel should not be in the list of OYO hotels. Its pretty bad experience, especially the manners.

Do NOT book with this hotel. We were checked into our room and they told us our room had been canceled and we needed to leave unless we rebooked the room. After calls with OYO corporate, tons of back/forth with no one knowing who cancelled the room, we were stuck. We had to rebook, bring promised a refund for the first pre-paid room. Even after supposed escalation, we were informed we would not be getting a refund. This hotel chain is a SCAM. Stay away.

Tamil Nadu, July 2025, different locations in 2 weeks roadtrip: Fotoshopped pictures, rooms were all crap, beyond dirty. We couldn't find most of the places as the hotel were looking completely different on booking websites.
Just one stay was ok as there were a lot of foreign tourists.