The item I ordered was not available for a while but I got an acceptable alternative straightaway and a refund of the price difference straightaway. Delivery was quick. Thought there might be screws i... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Got my address wrong when I put the order in, they fixed it fast after I contacted them.Service was good on regard to keeping me updated on the delivery. Communication thronghout the transaction was e... See more
I ordered and was impressed when they called the very next day to confirm delivery for the aftenoon. Super quick, reliable service the fence is really heavy duty exactly what we needed. Hignly recomme... See more
Amazing! Great quality product that was described in great condition and all is as advertised. An excellent tool with quality and price. A truly professionally seller with communication and customer... See more
Company details
Written by the company
At Ozanda, we offer high-quality products at affordable prices. Our range includes home and garden equipment, hardware and industrial supplies, as well as sports and fitness gear. With hundreds of thousands of products sold and a large base of satisfied customers, we take pride in our customer service. As a proudly Australian-owned and operated company, we are committed to serving our community with exceptional products and experiences.
Contact info
Australia
- www.ozanda.com.au
4.1
Great
171 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 12% of negative reviews
Typically replies within 24 hours
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Quick response and resolution provided.
July 2, 2025
Excellent experience
Item was well described and delivered very quickly.
June 26, 2025
Unprompted review
Very good experience
Very good experience , they changed my post to aupost as my last delivery from Amazon was stolen , very helpful can now pick it it from the post office knowing I’ll get my item , hats off to the team and Zoe 😀
June 23, 2025
Prompt service and delivery
The item I ordered was not available for a while but I got an acceptable alternative straightaway and a refund of the price difference straightaway. Delivery was quick. Thought there might be screws included with item but no. Off to Bunnings to get matching screws.
June 17, 2025
As described
June 8, 2025
Amazing
Amazing! Great quality product that was described in great condition and all is as advertised. An excellent tool with quality and price. A truly professionally seller with communication and customer service. I am very happy with my purchase. Thank for the quick response and the lady’s help during delivery.
June 7, 2025
Unprompted review
Such a poor experience
Such a poor experience. Ordered a pergola online with ozanda. Was contacted to say that they didn't have it in stock and delivery would take 4 weeks. That was ok. 2 months went by, still nothing. By month 3, we opened up a PayPal request to get our money back. Only then did they send it. It arrived and the canvas roofing had pin holes all through it. Contacted them twice with no response so went back to PayPal and asked for a refund of $500 to get it replaced or if they wanted to send a new one. They then accepted the return but wanted us to return the entire thing, frame and all, at our expense for the $500 refund. The pergola itself was $1300. I also informed them that we couldn't return the frame as it was dynabolted into concrete. Will never ever purchase from here again. Such a disappointment
May 20, 2025
Unprompted review
My mum is a jailbird
May 14, 2025
World class products, Awesome service!
World class Quality,
I have just received 2 x sets of 250Kg bearing “camp kitchen/fridge” draw runners. These are huge 1422mm open to double 2844mm, perfect for my camper build.
Jim, thankyou for your help with this purchase, top quality communication and service👍👍👍👍👍5 thumbs up
April 29, 2025
Unprompted review
Immediately shipped and as described
Immediately shipped and as described, accurate description. Arrived well packed, great price and product. Very good to talk with I have brought a lot from this guys and never an issue, will deal again, thanks.
March 18, 2025
Fantastic purchase
Fantastic purchase, the item arrived in perfect condition. And was exactly as described. The quality is excellent, and the appearance is even better than I expected. Great value. Well packed with fast shipping. I am very happy with my purchase and highly recommended supplier.
March 5, 2025
Quality excellent
Quality - excellent. Condition - new as described. Value - above average. Appearance- excellent. Took some trial, the desired fit appearance was obtained. Definitely recommend this guys. Thank you.
March 3, 2025
bike saddle bags ordered & not received
Ordered & paid bike saddle bags early February they took my money from card , no record of despatch within one week , requested to cancel order by email & left phone message , no record of despatch , asked for refund 3 days later ,still no reply, still no response or delivery end February rang & emailed for refund, currently waiting for response!!!!!! Not good enough if you have phone answering service & emails they need to be answered would not recommend purchasing from this company OZandA seems like a scam
February 27, 2025
Unprompted review
Reply from Ozanda
Your order was shipped via Australia Post (Tracking: 99715817069201008320909) and delivered to your PO Box in LOBETHAL SA on March 6 at 11:10 AM. Please check with your local post office. Let us know if you need further assistance.
Item as described
Item as described, excellent quality, good value for money. Brand new condition, already tried it and it works great. Has a professional appearance. Would definitely buy from Ozanda again, fast postage and great communication.
February 14, 2025
Unprompted review
Dishonest
What a useless bunch of inept tools. My order didn't arrive in reasonable time and when I contacted them they made some excuse about a problem with the delivery address.
No customer service and completely dishonest !!!!!!!!! As I said dishonest Ozanda did not reach out to me as claimed in their reply it took me contacting them several times before they came up with their excuse as used. If they put as much effort into customer service as they did making excuses they might be a bit more reliable
February 14, 2025
Unprompted review
Reply from Ozanda
Hi there,
Upon reviewing your shipping details, we noticed that the suburb name provided, "******* Pqrk**," does not exist in Australia. It appears to be a typographical error, which is why we reached out to confirm the correct address before dispatching your order.
We strive to ensure all orders are delivered accurately and promptly.
Best regards,
Ozanda Team
Perfect little step
Perfect little step to help my 92 year old mother-in-law to our four wheel drive. Good product , great price. Customer service is amazing nothing a drama. Highly recommended.
February 5, 2025
EXCELLENT SERVICE COMMUNICATION…
EXCELLENT SERVICE COMMUNICATION DELIVERY!!! HIGHLY RECOMMEND
February 3, 2025
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