Pacifica Reviews 45,926

Very pleased with the service I received. I had several notifications & reminders to let me know when the engineer would arrive. The engineer Colin did a great job. As well as fixing the machine he al... See more

Great communication from the engineer. Was informed at every stage on the day. He was very professional and fixed the problem on the first attempt using great technique and knowledge. Delighted with y... See more

Shark hoover broke - just had new one delivered less than 24 hours after calling! Caitlin Pritchard was wonderful & sorted very quickly, excellent customer service!

Pacifica were very quick to arrange a date for my repair. They kept in touch and narrowed the window to a couple of hours. Then on the day they let me know when the engineer was on the way. When he... See more

Harry was great. Prompt and very helpful- also went over and above to advise on the ongoing issues with the fridge freezer which Pacifica still dealing with after 4 weeks. Pacifica needs more engineer... See more

This review is about the Pacifica engineer (Mark Atherton) who visited my address to repair my range cooker. He is an absolute credit to the company he works for - efficient and knowledgeable. I wish... See more

We were kept well informed of the expected time of arrival of the engineer and could track him and were given a pic and name for the engineer which was reassuring. The engineer turned up on time and w... See more

The engineer knew what needed to be done as soon has he arrived. Also provided us with the information to ensure that all filters are checked and cleaned regularly.

Kaloyan understood the issue and made sure he could find the fault once identified he ordered the correct part and came back and fixed the problem. Very happy with the service.

The engineer Mark Clough was very polite and super efficient. He dealt with the issue very quickly. The process behind the engineers isn't great though and if you need to call Pacifica they either can... See more

It was 3rd time lucky and 4 months from first contact for an engineer to replace a leaky dispenser in my 6 month old dishwasher which is under warranty. However that was an administrative issue. T... See more

Engineer didn’t bring the tool (stand to slide double oven onto) that he said he would. I then had to help him and use a piece of my conservatory furniture as a makeshift support stand. He also use... See more

The company was able to provide a quicker appointment when a cancellation arose. When here the repair was fitted quickly with an explanation (supported by photos) of what had happened.

I had to submit information about my washing machine. I was dealt with by Manny , he dealt with me very professionally and was very polite. All my information was updated and I'm confident that all i... See more

Polite curteous and friendly.. Scott carried out his work most professionally.. shoe covers worn very clean & respectable.. job well done thank you

I am rating this because of Ryan Davis. He was able to fix the cooker by replacing the circuit board and fixing some wires.

Aiden replied promptly to my phone call with a text saying roughly what time he would be here. On arrival he was polite and informed us about everything he was doing. Plus he got our fridge/freezer wo... See more

An engineer came out to fix me fridge feeezer and left saying it’s working now to give it a few hours to cool. This morning still not working, even yesterday I couldn’t feel any air flow coming fro... See more

From the first phone call until the minute Tom left everything has been very easy and the service has been very informative and exceptionally good

Very quick resonse time and booked in next day for repair Engineer turned up on time, was polite and did a great job repairing the washer

Clear communication from the company from the outset. The engineer Dario was professional, polite and was able to fix the issue in a very short time. All round great experience.

I called Customer Service to check that the required parts for the repair of my washer/dryer would be arriving with the engineer on their planned visit Monday 13 April. I spoke to the very helpful an... See more

Overall this is a 1 star as eta on parts kept changing and an engineer was finally booked then cancelled the night before. It took 6 weeks to get a resolution. Lorna Maron, case review manager, howeve... See more

Nathan visited today to fix my oven due to a faulty fan. He provided an excellent service and quick to rectify the problem

Thank you for sorting out the query regarding repair no longer required. Aaron was very polite and quick in dealing with it.

Made a call today to pacific A lovely young lady answer my call she made it so easy was so polite. And within a few min everything was sorted Replacement ordered one lovely service Thank-y... See more

Really pleased that problem now resolved, very pleasant engineer let me know everything he was doing

Mark was Absolutely amazing, very professional, polite and efficient. I was kept updated with when he was coming and Mark talked me through the process as he worked.

Mark arrived late for the appointment over an out of the 3 hour window Pacifica gave me. He spent another hour and 20 mins looking at the machine which had an intermittent fault. When he left (bang on... See more

Drake attended today to look at our dishwasher. Very pleasant man, very efficient. Was prompt, respectful and fixed the issue immediately. Would highly recommend.

Had to book through D and G and appointment made for 30th March. The oven element had come loose so needed an engineer to fix it. He turned up within the time frame stated. After looking... See more

Jak arrived in the window given and promptly repaired the oven door and ordered me a new handle which I can fit myself without issue. 10/10

The person who attend informed me when he was about to arrive, he was polite and helpful and solved my washing machine problem quickly.

The engineer ranging me in my allocated time slot to tell me he was on his way he got to me rather fast and just cracked on with it honestly couldn’t of asked for a better engineer to come out 10/10... See more

Owan took my telephone call today, she was very polite and dealt with my cabcellation and re appointment very quickly, Thank you Owan i wish all telephone calls were like this.

This is the third visit by a service engineer to fix my oven yet the fault persists. The engineer had not read the previous service reports and replaced the same parts as the previous engineer.

The engineer, Dario, was knowledgeable, effective and efficient. He completed the task with friendliness and confidence. I was very pleased with his work.

Pacifica kept us updated. The engineer Stefan was punctual, polite and professional. He found out the issue promptly. We are pleased with the quality of the service provided by Pacifica.

Excellent service, I was kept upto date with the name of the engineer what day and time he would arrive. Everything sorted straight away, very impressed with such a good set.

Better customer service . Communication with your colleagues . Put your customers in a position that they are happy and not given the run around. Don’t expect all customers to organise your... See more

Doug 3187 Excellent! Picked up the issue that previous engineers missed.Explained the problem and checked thoroughly. Thankyou!

The Engineer today Mike D 4094 arrived on time, and unfortunately couldn't repair my appliance, but spent alot of time explaining the reason and demonstrating the fault. Very friendly and respectfu... See more

spoke to Kristine, very professional and helpful lady, sorted my query out quickly.

Ashton was experienced, knowledgeable, polite and caring. Fixed the problem and tested the machine twice, before completing the job.

Great service. Easy to book a fix under the warranty and them best thing was that Shem was helpful, polite and lovely to speak to.

My dishwasher packed in since December , they try and fixed it few times now , and last 2 visits couldn’t fix it as had no parts It’s getting ridiculous specially that I pay extra for the warranty.... See more

Good engineer, performed the repair quickly and even secured the handles. Very grateful thank you

Had plenty of updates on time of arrival and a call from Rhydian to let me know when he was near.. done the job and on his way with no problems.. 🤞 problem solved

The engineer Josh Dolson was extremely helpful and got the job done. He was polite and courteous to our family.

Mark Atherton 6086 was our engineer today who was very professional, thorough & explained as he completed the job

Very happy with service problem solved engineer friendly and clean thank you

Engineer required three visits to fix an issue he identified on the first one. We have been nearly 6 weeks without a working dishwasher.

The engineer was very helpful also very knowledgeable about the cooker. He was also on time.

AVOID PACIFICA. I couldn't, but you can!! Repair ID 12564194 / 2 I got directed to Pacifica when my Sharp Tumble Dryer broke near the end of the first anniversary of when I bought it. They we... See more

Paul Conway was very polite and knowable about fixing my double oven. He explained how to take out and put back in my 2 oven glasses to clean. He fixed my noise in my lower oven. Very happy with my wh... See more