Packing Solution Reviews 168

TrustScore 4 out of 5

3.8

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers frequently praise the high quality of the boxes and the efficiency of the delivery service, often noting that items arrived on time or even earlier than expected. Many appreciate the constant updates throughout the order process and the helpfulness of the staff in ensuring timely deliveries. However, some people were dissatisfied with the delivery service, particularly regarding "next day delivery" claims, which occasionally resulted in significant delays. There were also instances where product descriptions were considered misleading, with some boxes not meeting expected quality or strength, leading to issues like collapsing under weight or arriving damaged.

What people talk about most

Delivery service

Customers consistently note ambiguous experiences with delivery services. While some reviewers praise quick... See more

Quality

Users describe positive interactions with quality. Many customers praise the good quality of the boxes,... See more

Product

People report ambiguous experiences with the product. Some customers praise the good quality boxes, with... See more

Order

Consumers find order experiences to be ambiguous. While some reviewers praise fast delivery, with orders... See more

Based on these reviews

Rated 4 out of 5 stars

All arrived as ordered a couple of days after ordering. Good quality at a good price. Would have been 5 stars of the wardrobe box hadn't been folding in two as it's now got a point of weakness and... See more

Rated 4 out of 5 stars

No complaints about the product but I paid for next day delivery on Thursday early afternoon and did not receive it until Monday

Rated 5 out of 5 stars

Easy to contact. Everything needed for packing up house contents pria to move. Fast delivery

Rated 5 out of 5 stars

Very high box quality; Timely delivery even earlier than expected; great packaging; constant updates during all phases of the order.

Rated 1 out of 5 stars

Ordered large single-walled boxes advertised as suitable for moving (Order No: 15622). In reality, they couldn’t even hold clothes (under 10kg) without collapsing. Customer service later said the... See more

Rated 1 out of 5 stars

2 packages ordered of packing boxes for next day delivery. The packages were handed over to UPS. Then disaster. UPS gave them to local company one week later who only delivered one package still aw... See more

Rated 1 out of 5 stars

I had paid 5.95 gbp extra for next day delivery, as this was urgent for me, didnt receive next day , 2 days later they sent parcel through ups, i had mentioned i live in flat so please ring bell and... See more

Rated 1 out of 5 stars

The company needs to be a bit clearer about what "next day delivery" means on their website. They have a description in their Ts and Cs which is fine, but they don't display the same detail du... See more

Rated 1 out of 5 stars

In regards to the next day delivery, I understand that I ordered on a weekend (24/05) and that delivery will only be carried out on weekdays. However after emailing on the 26th of May, I received no... See more

Rated 5 out of 5 stars

If you're moving house, I would 100% recommend Packing Solutions. I like the fact that it's a one-stop shopping experience to get everything you need to pack up your worldly possessions! They do sto... See more

Rated 5 out of 5 stars

The item that was delivered was exactly as described and was well packaged. Regular email updates kept me informed of where my order was at all stages of the process. Delivered on time.

Rated 5 out of 5 stars

Ordered boxes at around 12ish and they were delivered within 24 hours excellent boxes and fast delivery

Rated 5 out of 5 stars

The company went the extra mile after I had just missed the cut off time for next day delivery ensuring that a time-critical delivery was made.

Rated 5 out of 5 stars

good quality boxes with options to change height with pre-creased folds

Rated 5 out of 5 stars

Boxes were picked up on time and dealt with quickly and efficiently by friendly man

Rated 5 out of 5 stars

Very good quality, packaged well and delivered on time. Thank you

Rated 5 out of 5 stars

Eco friendly products. Great service. Had a query and they were very friendly and helpful.

Rated 5 out of 5 stars

Good quality and quick delivery. Very satisfied customer here.

Rated 3 out of 5 stars

1. Ordering online an adventure but old school phone discussion worked but had to provide CC details by phone (insecure) 2. Dialing in the exact delivery date needed multiple calls after heart... See more

Rated 2 out of 5 stars

Put an order on Friday night, opted for next day delivery, hope that boxes would arrive Sunday/Monday. No updates until Tuesday after calling, noted delivery from UPS in the morning. Delivery did not... See more

Rated 2 out of 5 stars

Next day delivery is a lie. Ordered within the cut off time and it took 3 days to arrive. Boxes were slightly damaged and had been folded so they are very bent and wont turn into a box easily. Would... See more

Rated 3 out of 5 stars

Paid £5.95 for next day delivery, it wasn’t delivered. Eventually had to visit a local unit to collect. Not good. What’s tge point?


Company details

  1. Packaging Supply Store
  2. Packaging Store
  3. Store

Written by the company

Packing Solution specialises in the highest quality and affordable Cardboard boxes, bubble wrap and other house moving accessories. Based in Glastonbury, but with UK wide delivery, we offer all the packaging products you need to make your relocation or storage. All of our packing materials are sourced locally in the south west of England and we aim to be eco-friendly. If you have any questions or need any assistance, please contact us and we will respond to you as soon as possible. We welcome any volume enquiries, and will be able to offer you competitive prices.


Contact info

3.8

Great

TrustScore 4 out of 5

168 reviews

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Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Late delivery and poor customer service

Ordered next day delivery and it never arrived the next day. Took 5 days for it to actually get here when standard delivery said 2 or 3 days. Sent an email to inquire about this and have heard nothing back. Will never purchase overpriced pieces of cardboard from this company again.

November 5, 2024
Rated 5 out of 5 stars

Excellent company who I would recommend…

Excellent company who I would recommend for when moving house. I ordered boxes, bubble wrap and tape. All were of great quality and arrived on time. One of my boxes wasn’t delivered so I emailed them and they kindly sent me another one the next day.

October 1, 2024
Rated 5 out of 5 stars

Great Value.

Great value. Speedy delivery as promised. Quality boxes of varying sizes. I ordered one of the multi packs, worked out perfectly as needed. Would recommend and would purchase again.

August 27, 2024
Rated 3 out of 5 stars

Could be better.

Overall recieved my order without damage, the only issue I have is that I paid for next day delivery and didn't get it till 5 days later. Understandably I did order on a weekend Saturday and we did have a bank Holiday as well but surely a Sunday is acceptable for delivery.

August 26, 2024
Rated 5 out of 5 stars

The cardboard boxes are of excellent…

The cardboard boxes are of excellent quality. They are sturdy and can hold a significant amount of weight without collapsing or tearing. I used them for moving and storing various items, including some heavy books and kitchenware, and they held up very well.

July 15, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Website is very good, easy to make an order and very prompt delivery. boxes are a very good size, good quality packing tape and the bubble wrap was just the right amount

June 24, 2024
Rated 5 out of 5 stars

Boxes arrived the very next day- less…

Boxes arrived the very next day- less than 24 hours from ordering. Plans changed so have not opened the package yet but expect these double-walled boxes to be perfect for moving and storing my precious books safely.

May 30, 2024
Rated 1 out of 5 stars

AVOID AT ALL COSTS

Ordered boxes for moving, paid extra for "next day delivery" on a Thursday, which they then said was next business day delivery after receiving payment from me, so would not be until the next week. I therefore had to reschedule the delivery with UPS to a day that worked. When this day arrived the boxes did not, and UPS said the address needed updating, without giving an option to update it. I have checked the receipt and I gave Packing Solution the complete address.
I emailed the company over two weeks ago to ask for a refund but have had no reply.

May 17, 2024
Unprompted review

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