Packs Reviews 

My package was handed over to packs at 08:00 on Tuesday. The track & trace said they would deliver it Tuesday between 10am - 12pm, well that turned to 11-13, then 12-14 then 14-18.... they simply never showed up. On Wednesday the track and trace shows I was not at home so they delivered it to JBMkoeriers and I would need to make an appointment with them. their website delightedly tells me the driver did not find me at home so they left a handwritten note in my mailbox with the shipping number to be able to make a new appointment. Of course they hadn't as they never showed up to begin with. Why run a delivery business if you are going to outsource the delivering - only creating annoyance with your customers. I ordered plants so fingers crossed they made it through the 'delivery' process.

Terrible customer service. They didn’t answer my emails nor my calls. I had to make some changes in the shipment and they didn’t care. The flowers that arrived didn’t match the picture. Not recommended

Opened the door for the delivery guy - never showed up at my apartment and I have no clue where the package is. Marked as delivered but where? So stupid.

Ordered 3 raised beds from vidaxl.com. For some reason they sent the order (worth almost 700 euros) with packs.nl, possibly the worst delivery service in the Netherlands (see below).
All 3 heavy metal raised beds are listed as having been delivered yesterday when I was at home. They weren't delivered.
3 tracking codes, 3 false statements.

These were delivered to a business 3 doors away. They called me a few days later.

Delivery was late by 2 hours and the delivery person just rang the bell and left, leaving 3 heavy packages (all above 25kg) at the front door of the apartment building (not even helping bring it up to the elevator or leave it at my door).

Terrible service. The track and trace link was not working, and the delivery man abandoned our parcel on the staircase without even ringing the doorbell.

Package is gone, lost or stolen, who knows! Had 1 delivery attempt on 10 Feb and the tracking is stuck since then, no updates, even the seller can’t seem to find out where the package is, 10 days now after official delivery date, nothing, completely worthless!

The packet was delivered according to the Track&Trace info, but I didn't receive it! And the driver didn't leave any note in the mailbox, so we don't know where the item was delivered! Calling packs.nl is not possible, nobody that you can talk with. Very bad customer experience!

Flowers should be delivered today between 10.00 - 12.00

Till now nothing. very bad track and trace.

I ordered a bouquet from the United States for a delivery in the Netherlands. The ordering was very intuitive & easy. The feedback & tracking on the progress of the order was very helpful to watch & know my order was taking place successfully. The order arrived right on time as the tracking said. The recipient sent me photos of the delivered bouquet & said she just loved them & said they were very fresh. I, & her couldn't be more satisfied. TY, TY, TY sooo very much.

Package says delivered 18:59 last night. We we’re home and waiting for it. They didn’t ring our bell. No indication the package was left with neighbors.

So it’s a mystery: Where’s the package?

I don’t understand why the stores keep on working with this awful delivery company after all those 1* reviews! After SCHEDULED delivery times I spent two whole days at home waiting for the package to be delivered. First day they claimed that nobody was home and the note was left. I purposely stayed at home to get my package, no one left any note let alone rang the doorbell! The next day the delivery time was set up between 8 and 9 in the morning. Then rescheduled to 10-12. Of course nobody came. Am I supposed to take a week off and just sit at home waiting for when it will be convenient for Packs to come and finally bring my package? Have your logistics fixed at last!

Update: after the reply to my review of course no one has tried to reach out to me to schedule a new appointment or update me on the status of the old one. I had to find ways to contact them as no one would pick up the phone 2 days in a row. At the end I was referred to the complete different company for making a new delivery appointment. Okay, I texted the company to schedule a delivery saying that the only time gap when I won't be home is Wednesday morning. Guess when they scheduled it for? Wednesday 8-9am. After contacting them several times saying that I won't be home in time of delivery and they should reschedule it, they refused to change the date or time. So my husband had to stay home in the morning. As predicted though, the delivery between 8-9 failed again.
I strongly advise everyone to avoid this company at all costs.

I have at least 15 neighbours (including two shops that are open all day). Instead of delivering my package to them, I now have to make an appointment for a new delivery within two days, which is not possible (Het is momenteel nog niet mogelijk om een nieuwe leverafspraak in te plannen.) the day after. I will never order again from a shop that ships with Packs.

I got the pack a day later.
I would prefare if the courier called or texted the recipient before leaving the pack at the neighbours door.
Granted, the recipient door did not have a surname on it so might confuzed the delivery person. Still a text or call would be great.
About the one day late delivery it can also be the sender issue so I can't comment on that.
Email support was fast tho.

My order is not delivered with a reason with wrong address whereas even in their system my address is all ok and I received shipments from Ted Baker before without any problem. now, I cant reach to anyone, I dont know what the status of my shipment is and cant get any feedback from any partner. please be also aware that your customer service number is not even available to contact!

Update: you said in your message that it will be delivered today but on your system it looks like tomorrow and also says that today in the morning the delivery couldnt be made (even though I was at home). so, I think you are not even aware what the status is and just updating the date everyday for next day. Still no clear and fix time for the shipment?

Secound time the packs dont send me my package ! My very expenseve package !!! They said they deliverd but package never come ! Whe i send email they said they cant help !! For my secound email the never replay !! Packs stole my package !!!

The delivery people kept changing the the time they were suppose to come, first 12, then 1, then 2 etc. etc. no one responds to emails, am waiting for hours.

i was waiting whole day at home on my product delivery date but delivery driver didn't even try to rang the bell and there was an update saying my address was incorrect and my product was returned back to sender. what a pathetic service. i have ordered multiple times with vidaxl with the same address never had an issue. This is the first time i have this response saying address incorrect in my overall experience in the netherlands.

Waited during the entire delivery window to only receive a msg in the end that the package had been delivered... and delivered to me....????? Nobody from Packs had been here, no package had been delivered until now, no idea where it is....this is disappointing to say the least..

Package never delivered. I have also emailed no response. It says delivered to my neighbors, but i have not received any card. And the weird thing is i was home allday and i did noy hear a single bell.