I couldn’t have asked for a for a better person to deal with than Philippe. I wanted to get a couple of large painting sent to me that had gotten missed after moving back to the USA. With one easy pho... See more
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Why would you use any other shipping company? Pack and Send (and Mark) were helpful, professional, patient and gave me that extra personal attention which means so much. And all the paintings they ha... See more
Company replied
Great customer service from the first phone call. Siro is top class, he's very knowledgeable and extremely helpful. Nothing was too much trouble and his follow up communications were spot on. Will def... See more
Company replied
Absolutely brilliant service from Siro and his team. Sending a delicate large fine art painting from UK to Spain can be very worrying but Pack & Send made the whole experience seamless. Great packing... See more
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Company details
- Courier Service
- Courier and Delivery Service
- Freight Forwarding Service
- Logistics Service
- Packaging Company
- Shipping Company
Written by the company
PACK & SEND is very different from a simple courier or shipping company. Our retail-based one-stop service centres provide collection, packing and delivery to anywhere in the world. We send anything, anywhere and are used by individuals and businesses alike. As with all PACK & SEND service centres, our Harrow team can provide the most secure packing and safe shipment around the world and in the UK. They can collect valuable, large, awkward or heavy items locally and are ideally located to cater for the needs of residents and businesses in Harrow, Wembley, Stanmore, Edgware, Pinner, Northwood, Greenford, Brent Park and the wider NW London area. PACK & SEND offer a high quality, end-to-end service which is perfect for busy people and businesses needing to ensure a safe delivery.
Contact info
385 Northolt Road, HA2 8JD, Harrow, Middlesex, United Kingdom
- 0208 864 7400
4.8
Excellent
56 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 79% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I couldn’t have asked for better service. BRILLIANT
I couldn’t have asked for a for a better person to deal with than Philippe. I wanted to get a couple of large painting sent to me that had gotten missed after moving back to the USA. With one easy phone call Philippe had arranged it all. They were picked up at the time and day agreed. They then built a wooden crate to protect them and they were on their way to me. They were here in 3 days. Less than a week I had them on my wall. Brilliant service and great employees. Would highly recommend them.
July 18, 2025
Unprompted review
Reply from PACK & SEND UK - Harrow
Hi Elaine,
What an absolutely fantastic review to read!
We're thrilled that you found Philippe to be such an exceptional person to deal with, especially for the important task of getting your large paintings sent to you after your move back to the USA.
It's wonderful to know that with just one easy phone call, Philippe arranged everything seamlessly – from the agreed-upon pickup time to building a protective wooden crate.
And to hear that your paintings arrived in just 3 days, allowing you to have them on your wall in less than a week, is truly brilliant!
"Brilliant service and great employees" is the highest compliment, and your high recommendation means a great deal to us. Thank you for trusting Pack & Send with your valuable artworks!
Best Regards,
Pack & Send UK
Seamless and efficient service
Seamless and efficient service. It’s a privilege to work with proper professionals.
Thank you for a top tier shipping experience.
July 29, 2024
Unprompted review
Reply from PACK & SEND UK - Harrow
Dear Raphael,
Thank you for your wonderful feedback. We are thrilled to hear that you found our service seamless and efficient.
It's a privilege to work with valued customers like you, and we're delighted that you had a top-tier shipping experience. We look forward to assisting you with any future shipping needs.
Kind regards,
PACK & SEND UK
Excellent service
Excellent service. Siro replies super quick and offers the most competitive prices. I will use them from now on!
June 27, 2024
Unprompted review
Reply from PACK & SEND UK - Harrow
Dear Berfin,
Thank you for your fantastic review! We're delighted to hear that you received excellent service from Siro and found our prices competitive. Providing quick responses and great value is very important to us.
We're thrilled to know that you plan to use our services in the future. If there's anything else we can assist you with, please don't hesitate to reach out.
Kind regards,
PACK & SEND UK
Excellent service
Excellent service - professional packaging ensured a fragile item made it safely to Australia. Great communication and service throughout.
May 1, 2024
Unprompted review
Reply from PACK & SEND UK - Harrow
Thank you for the kind words, Judy! We are thrilled to hear that your fragile item arrived safely in Australia. Our team takes great pride in providing excellent customer service and professional packaging for all our customers. We appreciate your business and hope to serve you again in the future!
Why would you use any other shipping…
Why would you use any other shipping company? Pack and Send (and Mark) were helpful, professional, patient and gave me that extra personal attention which means so much. And all the paintings they handled arrived in perfect condition. Can't speak highly enough of the company.
March 21, 2024
Unprompted review
Reply from PACK & SEND UK - Harrow
Dear Sue,
Thank you for taking the time to leave this review. We're sure Mark and the Harrow team will be delighted to hear such kind words about their services.
Kind regards,
PACK & SEND UK
Highly recommended!
I was very grateful for their great customer service and seamless delivery. I needed my fragile parcel delivered and returned on a specific date and they handled it smoothly and efficiently. Thank you very much!
March 18, 2024
Unprompted review
Reply from PACK & SEND UK - Harrow
Dear K M,
Thank you for taking the time to leave this review. We're delighted to hear that your fragile goods arrived safely thanks to the help of the team in PACK & SEND Harrow.
Kind regards,
PACK & SEND UK
Straightforward Process
Straightforward and simple process in arranging collection of my package from Berlin
December 20, 2023
Unprompted review
Reply from PACK & SEND UK - Harrow
Dear Mark,
Thank you for taking the time to leave this review. It's great to hear the Harrow team made the process of collecting a package from Berlin easy for you.
Kind regards,
PACK & SEND UK
😁Pack & Send Harrow were super…
😁Pack & Send Harrow were super efficient. The communication was terrific, all the way through. They had to collect some items from a London home, pack and label and send to me in Sydney. They turned up on time, and the parcel arrived within a few short days. So impressave!
November 13, 2023
Unprompted review
Reply from PACK & SEND UK - Harrow
Dear Cheryl,
Thank you for taking the time to leave this review. We're sure the PACK & SEND Harrow team will be delighted to hear such kind feedback.
Kind regards,
PACK & SEND UK
Professional service
Robust, professional packing, very good communication
November 16, 2023
Unprompted review
Reply from PACK & SEND UK - Harrow
Dear Alexandros,
Thank you for taking the time to leave this review, it is greatly appreciated.
Kind regards,
PACK & SEND UK
Quick and arrived safely
Quick to respond to telephone and email. well packed to save bulk. Arrived safe and sound 24 hours later. thank you
November 9, 2023
Unprompted review
Reply from PACK & SEND UK - Harrow
Dear John,
Thank you for taking the time to leave this review, it's great to hear your shipment arrived both safely and quickly!
Kind regards,
PACK & SEND UK
Great experience
Heavy and large rare book collected in UK and sent to Switzerland. Fast and efficient service at a reasonable price, excellent wrapping.
November 1, 2023
Unprompted review
Reply from PACK & SEND UK - Harrow
Dear Marcus,
Thank you for taking the time to leave this review. We're delighted to hear your book arrived safely in Switzerland, thanks to the help from PACK & SEND Switzerland.
Kind regards,
PACK & SEND UK
another terrific experience with…
another terrific experience with Pack&Send. Very helpful and nice contacts, extremely reliable.
October 25, 2023
Unprompted review
Reply from PACK & SEND UK - Harrow
Dear Monsieur,
Thank you for taking the time to leave this review. It's great to hear you've had another 'terrific experience' using our services. We look forward to helping you again in the future.
Kind regards,
PACK & SEND UK
Amazing service from Pack and Send…
Amazing service from Pack and Send Harrow. Thank you Siro for your attention to detail and your patience with my endless questions.
October 16, 2023
Unprompted review
Reply from PACK & SEND UK - Harrow
Dear Karl,
Thank you for taking the time to leave this review. We're sure Siro and the Harrow team will be delighted to hear such kind words about their services.
Kind regards,
PACK & SEND UK
A trusted company
Siro(the main contact at the company) has been a great help. He is very nice to deal with. And so is the fellow staff driver that arrived at my place and helped pack away my stuff in a kinda of mess of my life in general.
I think they have worked to provide realistically practical therapy level solutions to people in need.
August 31, 2023
Unprompted review
Reply from PACK & SEND UK - Harrow
Dear Jie,
Thank you for taking the time to leave this review. We're sure Siro and the PACK & SEND Harrow team will be delighted to hear such kind words about the services.
Kind regards PACK & SEND UK
Siro and team are EXCELLENT!
Siro and team are friendly, helpful and SUPER efficient! Everything went smoothly and as expected. They will be my goto shippers from now on!
August 7, 2023
Unprompted review
Reply from PACK & SEND UK - Harrow
Dear Justin,
Thank you for taking the time to leave this review. We're delighted to hear such kind words about our services and look forward to working with you again in the future.
Kind regards PACK & SEND UK
Excellent service
Excellent customer service, quick responses and really went the extra mile to accommodate us. We would definitely recommend this company to everyone and will always come back for our packing and transport needs!
July 1, 2023
Unprompted review
Reply from PACK & SEND UK - Harrow
Dear Lala,
Thank you for taking the time to leave this review. We appreciate the kind recommendation of our services and look forward to working with you again in future.
Kind regards PACK & SEND UK
Detailed and prompt responses put me at…
Detailed and prompt responses put me at ease regarding the complexities of sending personal goods to EU. efficient service and best price I could find.
May 22, 2023
Unprompted review
Reply from PACK & SEND UK - Harrow
Dear Bruno,
Thank you for taking the time to leave this review. As experts at sending goods such as personal effects worldwide, we're delighted to hear the Harrow team were able to offer their expertise and have your goods sent safely.
Kind regards PACK & SEND UK
Top service level
Top service level
Great service from the very first contact until the delivery of the item. Professional, quick, reliable and friendly. There is no other company offering this service level. Thanks a lot. You make difficult shippings easy. I will no longer compare and always just reach out for your help. CK
May 8, 2023
Unprompted review
Reply from PACK & SEND UK - Harrow
Dear Claudia,
Thank you for taking the time to leave this review. We appreciate the kind words about our services and look forward to working with you again in future.
Kind regards PACK & SEND UK
Peace of mind with fragile items
A personal and very fragile gift from a treasured friend was packed incredibly securely and thoroughly. I’ve never seen such care and detail before. I highly recommend Siro’s services for peace of mind.
May 2, 2023
Unprompted review
Reply from PACK & SEND UK - Harrow
Dear Vicky,
Thank you for taking the time to leave this review. We understand the level of care and attention that is required when packing goods of a high fragility and are delighted to hear this care was shown for this delivery.
Kind regards PACK & SEND UK
Fantastic service
Fantastic service. They were really helpful with all of my queries, putting me at ease. They communicated all the time and collection/delivery was very fast. Fantastic service and will not hesitate to use them again or recommend them in the future
April 5, 2023
Unprompted review
Reply from PACK & SEND UK - Harrow
Dear Charmaine,
Thank you for taking the time to leave this review. We appreciate your kind recommendation and look forward to working with you again in future.
Kind regards PACK & SEND UK
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