The staff are very helpful - both during an advance phone call, and when I dropped off the package at Albion.
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It was nice to be greeted by friendly helpful staff at the Albion branch. They helped me repack and print labels to make it an easy final process after booking online. Postage was very reasonable and... See more
Company replied
Worst service provider would not provide information for the carrier they subbed the job too. The transport company could not reconcile the numbers provided with tracking from Pack and Send so were no... See more
Company replied
This is the first time I have used Pack & Send Albion they have been absolutely amazing helping me get through a bit of a problem they have tried so hard to fix the problem I had. I couldn't recommen... See more
Company replied
Company details
- Courier Service
- Courier and Delivery Service
- Delivery Service
- Logistics Service
- Shipping and Mailing Service
- Shipping Company
Written by the company
PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise in parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple. Every consignment is handled with precision — from custom packaging and secure management of fragile items to express delivery and international freight coordination. Since 1993, PACK & SEND has redefined how parcels and freight move across Australia and the globe. Our comprehensive network and proven processes offer seamless, end-to-end logistics support. We work closely with every client to ensure smart, reliable outcomes that save time and reduce complexity. Our team of logistics specialists takes the guesswork out of sending. Whether it’s a single parcel or a large-scale project, we craft customised solutions that prioritise security, speed, and service. From pick-up to packaging, from dispatch to delivery — we handle everything in between with confidence. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way.PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise across parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple and seamless. From custom packaging and careful handling of fragile, oversized, and sensitive items to express delivery and international freight coordination, every consignment is managed with precision. Since 1993, PACK & SEND has redefined logistics. Our mission is to remove complexity from the sending process, offering peace of mind through reliable, end-to-end solutions. Our nationwide and global network ensures that parcels and freight move effortlessly across towns, cities, and continents — supported by proven processes and the latest technology. Every step is designed to save time, reduce risk, and deliver outstanding outcomes. For businesses, we offer scalable logistics solutions that align with commercial objectives — from warehousing and pick-and-pack services to customised fulfillment and streamlined distribution. eCommerce sellers trust us to manage their fulfillment efficiently, ensuring fast and reliable delivery experiences for their customers. Government and enterprise clients rely on our commitment to compliance, security, and accountability at every stage. Our team of logistics specialists work closely with every client, crafting personalised strategies that meet specific needs. Whether sending a single parcel, coordinating sensitive freight, or designing a bespoke logistics framework, we handle everything with expertise and care. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way — only at PACK & SEND.
Contact info
Unit 4, 16 Taylor St, 4006, Bowen Hills, QLD, Australia
- (07) 3262 9742
4.3
Excellent
52 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Fas efficient service from a reliable company
The staff are very helpful - both during an advance phone call, and when I dropped off the package at Albion.
April 14, 2026
Unprompted review
Reply from PACK & SEND Australia - Albion
It’s great to hear that you had a consistent experience from your first phone call through to the drop-off at our Albion branch. We’re glad the team could make the process easy for you. Thanks for the feedback!
It was nice to be greeted by friendly…
It was nice to be greeted by friendly helpful staff at the Albion branch. They helped me repack and print labels to make it an easy final process after booking online. Postage was very reasonable and provided a quick efficient service. I would use again.
January 15, 2026
Unprompted review
Reply from PACK & SEND Australia - Albion
Thank you for the fantastic 5-star review! We are so pleased to hear you had such a positive experience at our Albion branch.
It is wonderful to know that our staff were able to assist with repacking and printing your labels to ensure a smooth transition from your online booking to the final dispatch. We strive to provide friendly, helpful service and reasonable postage rates, so we are glad we could make the process quick and efficient for you.
Fast Delivery 2 days from NZ to AU
December 18, 2025
Unprompted review
Reply from PACK & SEND Australia - Albion
Thank you for the excellent 5-star review!
We are delighted to hear you were pleased with our fast delivery, especially reaching Australia from New Zealand in just two days. We strive to provide efficient trans-Tasman shipping, and it is wonderful to know we met your expectations.
We appreciate your feedback and look forward to assisting you again!
Worst service provider …
Worst service provider would not provide information for the carrier they subbed the job too. The transport company could not reconcile the numbers provided with tracking from Pack and Send so were not able to fund package. Multiple phone calls to Pack and Send for delivery enquiry were hostile uninformative and for the most part no use.
May 30, 2025
Unprompted review
Reply from PACK & SEND Australia - Albion
We’re sorry to hear about your recent experience and the difficulty you faced in obtaining tracking information and support. This is certainly not the level of service we aim to provide, and we regret the frustration it has caused. Please note that while PACK & SEND coordinates the booking and lodgement of shipments, the actual transport is carried out by our valued freight partners. In some cases, the reference numbers generated through our system may not be immediately recognised by the carrier if the internal reference is used rather than the carrier-specific tracking ID. We regret that your attempts to seek assistance were met with unhelpful responses. Your feedback will be shared with the relevant team to review the communication and ensure customer enquiries are handled more effectively moving forward.
Great price and service
Pack and send depot was so close to my home in Albion. I paid the budget price to deliver to Sydney on a Friday and it was delivered on Monday, very efficient and less that AUS post.
Thank you my daughter gorgeous her gift on her birthday.
Many thanks
January 31, 2025
Unprompted review
Reply from PACK & SEND Australia - Albion
We're so happy to hear about your positive experience! Thank you for the wonderful 5-star review. It's great that our Albion depot was conveniently located for you, and we're delighted that our budget-friendly service delivered your daughter's birthday gift to Sydney so quickly. We're especially pleased that she received it in time for her special day. We appreciate your business and hope to serve you again in the future!
Poor attitude & unprofessional
The person on the phone was everything but helpful and professional. They were soooo ready to hang up as soon as they picked it up. There was a delay in my parcel, and without getting to the bottom of the story (which they refused to), they immediately said, as quoted: "Well, it is your fault." No urgent care, no solution, no responsibility taken, all I got was "I could return you the money and you go find someone else." after the time and money they costed me. The only way to get things done seems to be emailing a lady named Lisa. As soon as I was in contact with her, it ran smoothly. But still, every information was recorded wrong at the first place.
December 17, 2024
Unprompted review
Reply from PACK & SEND Australia - Albion
Thank you for sharing your experience, and we truly apologize for the frustration and poor service you encountered. The interaction you described does not meet the standard we strive for, and we’re sorry that you felt dismissed and unsupported. No customer should feel like their concerns aren’t being heard, and we’ll certainly be addressing this with our team to ensure better training and professionalism moving forward.
We’re glad to hear that Lisa was able to help resolve the issue, but we agree that the initial experience should have been handled more effectively. We’re also sorry for the incorrect information being recorded and will review our processes to prevent that from happening again.
Your feedback is incredibly valuable to us, and we appreciate you bringing this to our attention. If there’s anything further we can do to assist, please don’t hesitate to reach out directly.
Great and quick service for bulky items.
October 2, 2024
Unprompted review
Reply from PACK & SEND Australia - Albion
Thanks so much for taking the time to write to us about your Pack & Send experience.
This is the first time I have used Pack…
This is the first time I have used Pack & Send Albion they have been absolutely amazing helping me get through a bit of a problem they have tried so hard to fix the problem I had. I couldn't recommend a company more than them.Once again thank you so much for your help Stephanie Ruelle
September 2, 2022
Unprompted review
Reply from PACK & SEND Australia - Albion
Thank you Stephanie for your amazing review. Our team enjoy going above & beyond for our customers, to ensure the end result is always positive. We look forward to being able to assist you in future.
Quick and simple
Quick and simple. Staff lovely if you need any help.
January 19, 2020
Unprompted review
Reply from PACK & SEND Australia - Albion
Hi El. Thank you for your kind words. We appreciate your review and hope to serve you again!
Very quick and easy
January 9, 2020
Unprompted review
Reply from PACK & SEND Australia - Albion
Hi Gavin. Thank you for your positive feedback. We appreciate your review and hope to serve you again!
Pick up was arranged for Wednesday as I…
Pick up was arranged for Wednesday as I was not at home a lot of Tuesday. Lucky for TNT I was home at the time they called on Tuesday.
December 22, 2019
Unprompted review
Reply from PACK & SEND Australia - Albion
Thank you for your kind words. We appreciate your good review.
Reply from PACK & SEND Australia - Albion
Thank you Chris for the positive feedback.
Reply from PACK & SEND Australia - Albion
Thank you Nikki for the positive feedback.
Reply from PACK & SEND Australia - Albion
Thank you Ian for the positive review.
Reply from PACK & SEND Australia - Albion
Hi Ryan, Thanks so mcuh for yor 5 star review. We're glad you're happy!
Sending a parcel could not be easier
Sending a parcel could not be easier, just pay then print barcode that pops up on screen and someone comes usually within a day to pick it up from my doorstep. Excellent service.
November 17, 2019
Unprompted review
Reply from PACK & SEND Australia - Albion
Thank you Ryan for taking the time to leave us such a beautiful review. Looking forward to doing business with you again.
Reply from PACK & SEND Australia - Albion
Thank you for the positive feedback Dean.
Fast and great service
November 10, 2019
Unprompted review
Reply from PACK & SEND Australia - Albion
Thank you Lindsay for the positive review.
excellent in all respects
excellent in all respects - customer service, efficiency, delivery time and price
October 5, 2019
Unprompted review
Reply from PACK & SEND Australia - Albion
Thank you Anthony for sharing your positive experience with us. Much Appreciated.
Parcels were mistreated
Parcels were mistreated. Items were unrepairable. Lost 1 box without notifying me says all items delivered. Pack n send took no responsibility for the mistreatment of my items. Disappointed and my client very unhappy. Very costly to my small business. Never use again.
October 2, 2019
Unprompted review
Reply from PACK & SEND Australia - Albion
Hi Marlene. We apologise for the negative experience. We would like to learn more about your specific situation and make things right. If you do not mind sending an email to our Customer Care Team at customerservice@packsend.com.au. We look forward to working towards winning you back on doing business with us again.
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