PACK & SEND Australia - Balcatta Reviews 36

Easy process will definitely use again! Cheaper than auspost to send from Aus toUK

I was sending ATM cards and realised after that I should have packed them better. They arrived overseas intact and within 2 days. Will continue to use them for the speed and affordability.

This matter has been taken to ACCC and Consumer Protection. Avoid this business at all cost.

I got ripped off and lost my parcel on top, and when I exercised my consumer right and asked for refund, I got an aggressive reply that contained made up facts and BIG words to try to scare me and bully me into submission.

I used WA Balcatta Pack and Send franchise to send a package containing COVID RAT tests to my ill family overseas. RAT had all sold out everywhere over there and no more place to do PCR. At the point of sale, I was not informed of the fact or of the potential risk that the RAT tests would not be allowed into the destination country. As a result, I paid them $121 to send the tests only to be told upon its arrival at the destination border that the parcel could not be processed; the parcel ultimately had to be discarded. Not only did this cause me the unnecessary loss of $ 121 but it also caused an immeasurable amount of additional mental stress and anguish to my ill family and me.

This business failed to disclose the fact/risk to me that the parcel may not be allowed into the destination country. They knowingly charged me for a service without even making a reasonable effort (or making any attempt at all) to determine whether they could actually provide that service.

I reasonably suspect that this business was taking advantage of me as English was not my first language; and at the time of sending the parcel I was in a desperate and venerable situation due to my family overseas being in poor health with what was suspected (at the time) to be COVID;

They asked the receivers (my very sick family members overseas) to deal with the parcel return matter. It felt as though Pack & Send was effectively transferring all responsibility for its failure to fulfill its service obligations to myself and my ill family knowing full well that we would not be able achieve a suitable or acceptable outcome.

It has been a very traumatic experience dealing with Pack and Send Balcatta.

Hi Mark,
I received my delivery today and I’m delighted at how well your team packaged the mirror! If it’s broken when we unpack it tonight it’s certainly down to the freight carriers and not your team.
This is the third time you’ve shipped freight from Perth to Darwin for us and we’re extremely impressed by how well you’ve done it each time.
I’ll put a great review up on TrustPilot and any other relevant sites we can find.
Once again, many thanks for the excellent experience we’ve had with you and your team - brilliant!

I booked standard service, however Pack and send delivered the job withing 24hrs after its collected. Well done!

Absolutely no issues experienced - would use again.

This is my third time using Pack n Send. Great quick and efficient service. Highly recommended and cost effective
Perth to Newcastle in 4 days for our shipment, no dragging excess luggage through airports.
Definitely will use again

I thought it was going to take 3 days and was in Perth for at least 2 days before it left.

So simple to do online and great low price. Very impressed.

Easy, economical and fast.

Fast pick up and delivery. Affordable price. Boxes need to be handled with more careful as the items arrived with a few tear.

Goods arrived within 24 hours and price was lower than anyone else.

They helped and were friendly getting my package to its destination
The pickup driver was very helpful and understanding

A pretty easy experience - price competitive and easy to navigate website. The only feedback I have is better explanation of all the documents that are emailed through- it wasn’t overly clear what they all meant.

Fantastic! I took the parcel in to the Balcatta depot (Perth) on Tuesday lunchtime, they told me 3 days with express and it was delivered in Adelaide 24 hours later. Amazing!

a very good service. Only problem was that the tracking number did not work on their website. Goods did arrived on time.