Process was easy. Extremely cost effective. And parcel was delivered very quickly. I was a little hesitant about using an online service but having a drop off point and shop front in my regional town... See more
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The Ballarat Pack and send crew are always great to deal with
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Easy to book online and drop off at centre. Fast delivery and good price.
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I ordered the pickup on Friday for a Monday pickup but the parcels were not picked up until the following Thursday. After 12 emails all I got in reply was that they just rescheduled the pickup for th... See more
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Company details
- Courier Service
- Courier and Delivery Service
- Delivery Service
- Logistics Service
- Shipping and Mailing Service
- Shipping Company
Written by the company
PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise in parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple. Every consignment is handled with precision — from custom packaging and secure management of fragile items to express delivery and international freight coordination. Since 1993, PACK & SEND has redefined how parcels and freight move across Australia and the globe. Our comprehensive network and proven processes offer seamless, end-to-end logistics support. We work closely with every client to ensure smart, reliable outcomes that save time and reduce complexity. Our team of logistics specialists takes the guesswork out of sending. Whether it’s a single parcel or a large-scale project, we craft customised solutions that prioritise security, speed, and service. From pick-up to packaging, from dispatch to delivery — we handle everything in between with confidence. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way.PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise across parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple and seamless. From custom packaging and careful handling of fragile, oversized, and sensitive items to express delivery and international freight coordination, every consignment is managed with precision. Since 1993, PACK & SEND has redefined logistics. Our mission is to remove complexity from the sending process, offering peace of mind through reliable, end-to-end solutions. Our nationwide and global network ensures that parcels and freight move effortlessly across towns, cities, and continents — supported by proven processes and the latest technology. Every step is designed to save time, reduce risk, and deliver outstanding outcomes. For businesses, we offer scalable logistics solutions that align with commercial objectives — from warehousing and pick-and-pack services to customised fulfillment and streamlined distribution. eCommerce sellers trust us to manage their fulfillment efficiently, ensuring fast and reliable delivery experiences for their customers. Government and enterprise clients rely on our commitment to compliance, security, and accountability at every stage. Our team of logistics specialists work closely with every client, crafting personalised strategies that meet specific needs. Whether sending a single parcel, coordinating sensitive freight, or designing a bespoke logistics framework, we handle everything with expertise and care. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way — only at PACK & SEND.
Contact info
905 Howitt St, 3350, Wendouree, VIC, Australia
- (03) 5339 1533
4.7
Excellent
30 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 94% of negative reviews
Typically replies within 1 week
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Easy, cost effective and quick
Process was easy. Extremely cost effective. And parcel was delivered very quickly. I was a little hesitant about using an online service but having a drop off point and shop front in my regional town made me feel better!
June 16, 2026
Unprompted review
Reply from PACK & SEND Australia - Ballarat
Thank you for sharing your experience. We understand that using an online service can sometimes cause hesitation, so we are pleased that having a local, physical shopfront in your regional town provided that extra peace of mind. We always aim to combine a straightforward booking process and fast delivery with competitive pricing, and it is excellent to hear we delivered on all fronts. We appreciate your support and look forward to assisting you with your future shipping needs.
Simple transaction and reasonable price
Easy to book online and drop off at centre. Fast delivery and good price.
November 11, 2024
Unprompted review
Reply from PACK & SEND Australia - Ballarat
Thanks so much for taking the time to write to us about your Pack & Send experience.
The Ballarat Pack and send crew are…
The Ballarat Pack and send crew are always great to deal with
September 5, 2024
Unprompted review
Reply from PACK & SEND Australia - Ballarat
Thanks so much for taking the time to review your experience with us at Pack & Send Ballarat.
Great local service at Ballarat Service…
Great local service at Ballarat Service Centre - very helpful and efficient.
June 5, 2024
Unprompted review
Reply from PACK & SEND Australia - Ballarat
Thanks so much for taking the time to review your experience with us at Pack & Send Ballarat
A great Experience
After finding out that my package was too large for Australia Post I rang around to find the cheapest quote and they ranged from $76 to $270. Fortunately, I stumbled accross pack and send. They could deliver my parcel for $56 and were very helpful when I rang with queries. The parcel arrived at its destination quickly & without incident so I will definitely use the service again.
January 18, 2020
Unprompted review
Reply from PACK & SEND Australia - Ballarat
Hi Jo. Thanks so much for taking the time to write to us about your Pack & Send experience. It’s great to receive feedback like this from our happy customers.
to ensure this article arrived quickly…
to ensure this article arrived quickly I paid for express....it arrived for Creswick to Perth in 2 days!!....can't complain about that can I....
January 10, 2020
Unprompted review
Reply from PACK & SEND Australia - Ballarat
Hi Joyce. Thanks so much for taking the time to write to us about your Pack & Send experience. It’s great to receive feedback like this from our happy customers.
Signature on delivery?
I paid for insurance and signature on delivery, but the valuable vintage guitar was simply left near the front door without being signed for. Then, not even the courtesy of a response to an email I wrote asking why this had occurred.
December 18, 2019
Unprompted review
Reply from PACK & SEND Australia - Ballarat
Hi Neil. Thanks so much for taking the time to let us know of your recent experience. We're sorry to hear things did not go as expected. If you have a moment please contact me via email at customerservice@packsend.com.au so I can try to resolve this problem to your satisfaction.
Excellent online process makes it as…
Excellent online process makes it as easy as it could be - even the option to note no signature on collection, which is important to avoid those annoying collection cards that everybody hates.
November 10, 2019
Unprompted review
Reply from PACK & SEND Australia - Ballarat
Appreciate the positive feedback on our online self service and the good experience you shared. Thank you Mitch.
Reply from PACK & SEND Australia - Ballarat
Thank you Rob for the positive feedback.
Initial Pick up not made.
I made booking for Friday pick up on Wednesday. Stayed home all day Friday but pick up did not occur. Rang Pack and Send and also used online help. Was told driver had accepted to pick up package. Rescheduled package to be picked up the following Tuesday (was not possible on the Monday). Package picked up at 3:30pm. Instate delivery was fast after pick up, but process required me to be home for two days to facilitate postage. Have used Pack and Send a number of times with no issues, this time was not so efficient.
November 3, 2019
Unprompted review
Reply from PACK & SEND Australia - Ballarat
Thank you Peter for the fair review and we are sorry that it took time for your parcel to be collected.
Always excellent service and prompt…
Always excellent service and prompt delivery. Lovely staff/family at Wendouree.
We have always sent parcels within Australia with excellent results.
Sent a parcel to New Zealand last week and it arrived in 2 1/2 days!
October 27, 2019
Unprompted review
Reply from PACK & SEND Australia - Ballarat
Thank you Liz for the positive feedback and for sharing your experience. Looking forward to your next shipment with us.
Hidden costs at the other end of sending parcels overseas.
Much more needs to be done about alerting to the the costs at the other end of an overseas parcel being sent from here. I paid $300 at the Pack and Send end but $750 at the other end!
Yes its in the terms and conditions but who reads that and it is so far down its virtually useless.
You need to make a big deal about this and encourage people to actually contact the relevant UPS facilities at the other end and maybe get some quotes first. One can provide the size, weight and worth of a parcel so they should be able to estimate. In many cases it would actually deter people from sending stuff overseas.
On a positive note it was fast getting there and it arrived safe. Pack and Send is good for within Australia.
September 29, 2019
Unprompted review
Reply from PACK & SEND Australia - Ballarat
Hi Jeffrey. Thank you for taking the time to write to us about your experience and we apologise this information was not clearer. For all International shipments with high dollar values will incur customs clearances and duties & taxes. These fees are unforeseen at time of booking but are made clear in the T&C's which are agreed to when booked. These fees are out of Pack & Send's control and can't be avoided by any freight provider. We apologise again for this inconvenience and we hope to see you again in future.
Booked and paid on line for standard…
Booked and paid on line for standard delivery quoted 3-4 days parcel arrived on the same day! Fantastic, thanks 😃
August 28, 2019
Unprompted review
Reply from PACK & SEND Australia - Ballarat
Thank you for your positive feedback Carolyn
stated correct weights and measurements…
stated correct weights and measurements and got charged extra tell your employees to keep their hands off the scales when weighing items and no response to messages.
August 27, 2019
Unprompted review
Reply from PACK & SEND Australia - Ballarat
Good Morning. I understand your concerns, however we can not dispute the correct weight & dimensions charge applied by our preferred suppliers because the actual weights and dimensions, according to the carriers digital laser scanning, are only marginally more then those stated at the time of booking. It is reasonable to expect a small amount of error which has resulted in an additional charge.
Apologies we can’t reverse this automatic charge by the carrier and we hope this experience doesn’t stop you from using Pack & Send again in future.
Great service
Very easy to use this service and everything went very smoothly
August 19, 2019
Unprompted review
Reply from PACK & SEND Australia - Ballarat
Happy to hear your shipment went accordingly to plan. Thank you Peter.
Couldn’t track
Couldn’t track. We thought the parcel was loose right up until it got delivered then after I emailed you guys to say it’s arrived I get a email saying it’s been delivered ect
July 21, 2019
Unprompted review
Reply from PACK & SEND Australia - Ballarat
Hi Adam. We apologies you had this negative experience. We are always looking to improve our service and this feedback will definitely assist us in doing that. I hope this one off issue does not stop you from using Pack & Send again in future.
2 days express (10 days to deliver)
Paid a lot for express 2 delivery and took over 10 days to arrive.
July 4, 2019
Unprompted review
Reply from PACK & SEND Australia - Ballarat
Hi David we are truly sorry your experience was not to your satisfaction. From what I can see there was a delay from when your parcel was booked to when it was actually picked up. I will have to lodge an investigation with the carrier to find out more as to why this delay occurred. Once it was picked up, it was delivered within 2 working days. If you have any further information you can share about this experience please email customerservice@packsend.com.au
great service would happily use again
great service would happily use again
with booking online need an option 'drop to depot " as i found i couldn't select this so just went ahead an booked it as a pickup but made it there before the courier went out to collect item.
July 1, 2019
Unprompted review
Reply from PACK & SEND Australia - Ballarat
Hi Luke, thanks for your review. We do infact have an option to drop off at a service centre. When you are on the Sender/ Origin Details section of the booking process, there is an option to select "Send Parcel from a PACK & SEND Service Centre". When you click to select this option, it will select your nearest service centre by default, but you also have the option to choose a different one if you prefer. The only time this option would not be available is if there are no PACK & SEND Service centres within a convenient distance from the origin suburb/town. If you have any trouble finding this next time you are making a booking, please call support on 1300 668 000 and we will be able to assist over the phone.
Excellent service.
June 27, 2019
Unprompted review
Reply from PACK & SEND Australia - Ballarat
Thanks Andrea
Heater delivery from Ballarat to Melbourne
Got a heater delivered from country Victoria to Melbourne & service from pack & send was fantastic. Will definitely be using them again.
June 23, 2019
Unprompted review
Reply from PACK & SEND Australia - Ballarat
Thanks Chris
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