Track and trace was useless. Not updated in real-time and the information provided was of no use when trying to gauge where the package was or when it might arrive. Your chatbot was also useless and o... See more
Company replied
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The ease of registering my parcel online and the friendly helpful check in at the depot....and the quick delivery. 😊
Company replied
I dropped my parcel at the Pack & Send office in Blackburn VIC on Wednesday morning and it was delivered to a residence in Mount Gravatt QLD on the Friday. My buyer was over the moon and I am extremel... See more
Company replied
Really happy. Was a little more cost than I really wanted to pay, but I paid for overnight domestic with TNT (Melbourne to Shellharbour, NSW) and it happened! Thanks, I'm glad I trusted it to you Maru... See more
Company replied
Company details
- Courier Service
- Courier and Delivery Service
- Delivery Service
- Logistics Service
- Shipping and Mailing Service
- Shipping Company
Written by the company
PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise in parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple. Every consignment is handled with precision — from custom packaging and secure management of fragile items to express delivery and international freight coordination. Since 1993, PACK & SEND has redefined how parcels and freight move across Australia and the globe. Our comprehensive network and proven processes offer seamless, end-to-end logistics support. We work closely with every client to ensure smart, reliable outcomes that save time and reduce complexity. Our team of logistics specialists takes the guesswork out of sending. Whether it’s a single parcel or a large-scale project, we craft customised solutions that prioritise security, speed, and service. From pick-up to packaging, from dispatch to delivery — we handle everything in between with confidence. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way.PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise across parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple and seamless. From custom packaging and careful handling of fragile, oversized, and sensitive items to express delivery and international freight coordination, every consignment is managed with precision. Since 1993, PACK & SEND has redefined logistics. Our mission is to remove complexity from the sending process, offering peace of mind through reliable, end-to-end solutions. Our nationwide and global network ensures that parcels and freight move effortlessly across towns, cities, and continents — supported by proven processes and the latest technology. Every step is designed to save time, reduce risk, and deliver outstanding outcomes. For businesses, we offer scalable logistics solutions that align with commercial objectives — from warehousing and pick-and-pack services to customised fulfillment and streamlined distribution. eCommerce sellers trust us to manage their fulfillment efficiently, ensuring fast and reliable delivery experiences for their customers. Government and enterprise clients rely on our commitment to compliance, security, and accountability at every stage. Our team of logistics specialists work closely with every client, crafting personalised strategies that meet specific needs. Whether sending a single parcel, coordinating sensitive freight, or designing a bespoke logistics framework, we handle everything with expertise and care. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way — only at PACK & SEND.
Contact info
Unit 14/31-39 Norcal Rd, 3131, Nunawading, Victoria, Australia
- (03) 9877 6299
3.7
Average
22 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The ease of registering my parcel…
The ease of registering my parcel online and the friendly helpful check in at the depot....and the quick delivery. 😊
August 8, 2024
Unprompted review
Reply from PACK & SEND Australia - Blackburn
Thank you so much for taking a few moments to let us know how we did.
Track and trace was useless
Track and trace was useless. Not updated in real-time and the information provided was of no use when trying to gauge where the package was or when it might arrive. Your chatbot was also useless and only repeated the information, or lack of, on your website.
July 26, 2024
Unprompted review
Reply from PACK & SEND Australia - Blackburn
Sorry you had this experience Lee. Our tracking function is automated and linked with our carriers. All information is provided in real time as provided to us by the carrier. Our website doesn't use chatbots and only uses live customer support agents. If you feel your experience was unsatisfactory, please DM us at customerservice@packsend.com.au so we can address your concerns directly. Thank you
VIC to WLD in Two Days was Brilliant
I dropped my parcel at the Pack & Send office in Blackburn VIC on Wednesday morning and it was delivered to a residence in Mount Gravatt QLD on the Friday. My buyer was over the moon and I am extremely happy. Great service for a reasonable cost.
May 31, 2024
Unprompted review
Reply from PACK & SEND Australia - Blackburn
Thanks so much for taking the time to review your experience with us at Pack & Send Blackburn.
Really happy - overnight delivery actually happened!
Really happy. Was a little more cost than I really wanted to pay, but I paid for overnight domestic with TNT (Melbourne to Shellharbour, NSW) and it happened! Thanks, I'm glad I trusted it to you Marut! (He gave very helpful advice).
October 17, 2023
Unprompted review
Reply from PACK & SEND Australia - Blackburn
Thanks so much for taking the time to review your experience with us at Pack & Send Blackburn. We'll definitely pass your comments onto our team to let them know how pleased you were with their service!
I don't have a printer to print labels…
I don't have a printer to print labels at home - was informed that it costs $15 to print a label. not sure how that's justifiable.
February 13, 2020
Unprompted review
Reply from PACK & SEND Australia - Blackburn
Hi William, Thanks for taking the time to let us know of your recent experience. Our Online Self Service is a DIY option that advises at the time of booking that a printer will be required. The other option to send goods if a printer is unavailable is via our service centre, where a full-service option is provided, including booking, labelling and tracking. The ‘full-service’ provided by the service centre, as distinct from the DIY online self-service option, therefore carries a premium. We hope this clarifies the matter for you.
did not get picked up when they said
did not get picked up, i had to ring and ask why, something about traffic but the roads were quite as it was xmas holidays
January 5, 2020
Unprompted review
Reply from PACK & SEND Australia - Blackburn
Hi Adam, We do apologise that your goods were collected a day later than scheduled. I can see that the goods have now been delivered. If we can assist further, please call us on 1300 668 000.
Always get prompt and friendly service
Always get prompt and friendly service. I thoroughly recommend them.
December 21, 2019
Unprompted review
Reply from PACK & SEND Australia - Blackburn
Hi Teresa. Thank you for your kind words. We appreciate your review and hope to serve you again!
Blackburn location
I did online checkin and dropped off at Blackburn location. I forgot to attach print labels but staff printed off and attached. Great service and friendly
December 16, 2019
Unprompted review
Reply from PACK & SEND Australia - Blackburn
Hi Trav. Online feedback is really important to us and we're thankful you took the time to let us know about your experience with us.
Reply from PACK & SEND Australia - Blackburn
Thank you Patrick for the positive feedback.
Prompt and punctual
Prompt and punctual. Have used them many times.
December 13, 2019
Unprompted review
Reply from PACK & SEND Australia - Blackburn
Hi Rhonda. Thank you for your kind words. We appreciate your review and hope to serve you again!
I love dropping my goods off at…
I love dropping my goods off at Blackburn they are very friendly and helpful!
December 8, 2019
Unprompted review
Reply from PACK & SEND Australia - Blackburn
Thank you Gabby for the good words. The team at PS Blackburn is thrilled to hear such good feedback.
Great experience
Staff here are always helpful and knowledgeable. True professionals.
September 14, 2019
Unprompted review
Reply from PACK & SEND Australia - Blackburn
Wow, thank you for the fabulous feedback Vincent. We are glad to know our staff are providing the professional service we promote. Please visit us again soon.
Excellent, easy, efficient
Excellent service. Easier then dealing with a post office
August 16, 2019
Unprompted review
Reply from PACK & SEND Australia - Blackburn
Thank you Sam. Glad we could provide the service you required.
Highly recommended
The process from the online booking to dropping off a very large parcel to my local Pack n Send outlet was incredibly easy. The parcel was delivered to the recipient in quick time.
I highly recommend Pack n Send and I will definitely use them for all my future parcel deliveries.
August 5, 2019
Unprompted review
Reply from PACK & SEND Australia - Blackburn
Thank you so much for your positive review John. I know the team at your local Pack & Send will be happy to see you for future shipments.
Grea service!
July 31, 2019
Unprompted review
Reply from PACK & SEND Australia - Blackburn
Thank you Michelle
Reply from PACK & SEND Australia - Blackburn
Thank you for your kind words Nicole
Pack & Send Blackburn is simply put
Pack & Send Blackburn is simply put, Awesome.
Simone goes out her way to give extra support for her customers. You will not be disappointed in anyway. Double thumbs up.
June 16, 2019
Unprompted review
Reply from PACK & SEND Australia - Blackburn
We are pleased to hear your experience was positive. We really look forward to serving you in the future.
Quick and easy
June 12, 2019
Unprompted review
Reply from PACK & SEND Australia - Blackburn
We are so glad we were able to help you out. We sincerely look forward to serving you again soon!
Less than 19 hours to send 4 wheels… Wow!
Less than 19 hours to send 4 wheels from Sydney to MELBOURNE and that was your “Saver” option!!
I wonder if I had ticked and paid for express if they’d have come in 3 or 4 hours! Very very happy and Simone Chan is great to deal with, and always a pleasure when I venture over to Blackburn. Will absolutely use Pack and Send Blackburn as my first port of call from now on.
March 15, 2019
Unprompted review
Reply from PACK & SEND Australia - Blackburn
Your review serves as a confirmation to all of us that our efforts in the selection process are making a difference in the daily lives of our customers, Looking forward to your next visit.
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