The best as always.
Company replied
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See what reviewers are saying
Honestly, I love the simple platform and the swift pick up of every delivery, not to mention the confirmation of the delivery. Amazing - what all postal and delivery services should be like. As a busi... See more
Company replied
Where do I start, organising pick and delivery easy 5 out of 5 but once you passed it on to the star track is where it fell down, firstly they did not advise of delivery date, when they tried to deliv... See more
Company replied
There were issues with the initial pickup from China that saw the package delayed almost two weeks, however these were sorted out by the customer service team. I will use again.
Company replied
Company details
- Courier Service
- Courier and Delivery Service
- Delivery Service
- Logistics Service
- Shipping and Mailing Service
- Shipping Company
Written by the company
PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise in parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple. Every consignment is handled with precision — from custom packaging and secure management of fragile items to express delivery and international freight coordination. Since 1993, PACK & SEND has redefined how parcels and freight move across Australia and the globe. Our comprehensive network and proven processes offer seamless, end-to-end logistics support. We work closely with every client to ensure smart, reliable outcomes that save time and reduce complexity. Our team of logistics specialists takes the guesswork out of sending. Whether it’s a single parcel or a large-scale project, we craft customised solutions that prioritise security, speed, and service. From pick-up to packaging, from dispatch to delivery — we handle everything in between with confidence. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way.PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise across parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple and seamless. From custom packaging and careful handling of fragile, oversized, and sensitive items to express delivery and international freight coordination, every consignment is managed with precision. Since 1993, PACK & SEND has redefined logistics. Our mission is to remove complexity from the sending process, offering peace of mind through reliable, end-to-end solutions. Our nationwide and global network ensures that parcels and freight move effortlessly across towns, cities, and continents — supported by proven processes and the latest technology. Every step is designed to save time, reduce risk, and deliver outstanding outcomes. For businesses, we offer scalable logistics solutions that align with commercial objectives — from warehousing and pick-and-pack services to customised fulfillment and streamlined distribution. eCommerce sellers trust us to manage their fulfillment efficiently, ensuring fast and reliable delivery experiences for their customers. Government and enterprise clients rely on our commitment to compliance, security, and accountability at every stage. Our team of logistics specialists work closely with every client, crafting personalised strategies that meet specific needs. Whether sending a single parcel, coordinating sensitive freight, or designing a bespoke logistics framework, we handle everything with expertise and care. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way — only at PACK & SEND.
Contact info
1/40 Roger St, 2100, Brookvale, NSW, Australia
- (02) 9939 3599
4.3
Excellent
26 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The best as always.
February 15, 2020
Unprompted review
Reply from PACK & SEND Australia - Brookvale
Hi Mitar. Thanks for taking the time to write us a review.
A first class service
A first class service - I couldn’t be more satisfied!
January 25, 2020
Unprompted review
Reply from PACK & SEND Australia - Brookvale
Hi Michael. Thank you for your kind words. We appreciate your review and hope to serve you again!
The customer support experience was poor
The customer support experience was pretty poor. I locked in a pickup date by following the step-through guide in the order process and start track missed the pick-up which I understand is not within your control.
What was really disappointing was when I phoned in the second time to find out what was going on, the lady that I dealt with (Linda) told me that pickup wasn't guaranteed on the saver option. I think that in this scenario regardless of which option I had chosen star track would have still let you down (start track accepted responsibility when they finally picked up the package).
Partly putting blame on me because I chose an option that was a saver was not the right way to approach to deal with this situation because it made me feel like your customer service representative didn't care, which let's be honest is your primary responsibility if you are in customer support.
All I wanted to know was if the driver was still on their way so I could plan to pick up my daughter from daycare. Thankfully, the other two ladies that I spoke with showed a lot more compassion and did all they could to try and track down the driver.
January 23, 2020
Unprompted review
Reply from PACK & SEND Australia - Brookvale
Hi Ryan, Thanks so much for taking the time to alert us to this situation. Just to clarify, the selection of the type of service (eg Saver) has no bearing on the timing or success of the pickup, so I apologise if this was the impression you received. I'm glad that we were ultimately able to assist you in completing the pickup.
Prompt pick up and delivery
Prompt pick up and delivery, very conveneint and for a fair price
January 16, 2020
Unprompted review
Reply from PACK & SEND Australia - Brookvale
Hi Lynda. Online feedback is really important to us and we're thankful you took the time to let us know about your experience with us.
Reply from PACK & SEND Australia - Brookvale
Hi Andrew. We appreciate your review and hope to serve you again.
Fast delivery
Great service, parcel arrived very fast in time before Christmas. Will use again!
December 27, 2019
Unprompted review
Reply from PACK & SEND Australia - Brookvale
Thank you Zuzana for your positive review. We look forward to seeing you again soon.
Easy to use, good price.
Great, easy to use service and always a competitive price.
December 1, 2019
Unprompted review
Reply from PACK & SEND Australia - Brookvale
Hi Matt, Thanks so much for your positive review. It’s great to receive feedback like this from our happy customers.
Good customer service
There were issues with the initial pickup from China that saw the package delayed almost two weeks, however these were sorted out by the customer service team. I will use again.
November 22, 2019
Unprompted review
Reply from PACK & SEND Australia - Brookvale
Thank you James for sharing your experience and leaving us with a kind review.
Great service
Was so easy to send the package. Fast pickup and delivery and very inexpensive. Will be using again for sure.
November 9, 2019
Unprompted review
Reply from PACK & SEND Australia - Brookvale
Thank you Ali for the positive feedback. We are happy to know that you are satisfied with our services.
Amazing ! What a postal/delivery service should be like !
Honestly, I love the simple platform and the swift pick up of every delivery, not to mention the confirmation of the delivery. Amazing - what all postal and delivery services should be like. As a business owner I demand good service for my clients and that includes fast easy completion of every job. Fantastic !!
September 23, 2019
Unprompted review
Reply from PACK & SEND Australia - Brookvale
Hi Pete. Thank you for your amazing review and we are so glad to know your experiences have always been positive. We understand the importance of fast & reliable services and greatly appreciate you highlighting that further for us. Thank you again.
Seamless service!
September 22, 2019
Unprompted review
Reply from PACK & SEND Australia - Brookvale
We are glad we could provide a pain free experience for you Anna. Thank you.
Where do I start
Where do I start, organising pick and delivery easy 5 out of 5 but once you passed it on to the star track is where it fell down, firstly they did not advise of delivery date, when they tried to deliver which I could only tell by the tracking system (not the no. You gave me as that wouldn’t work) which stated failed delivery, no card left, no contact, nothing what’s the point of taking all the details if you not going to use them. So I contacted Star track who said the address didn’t exist on there system, we’ve been at this address for 18 months and receive all our post what a stupid excuse, still couldn’t give me a guaranteed delivery date or a time slot just between 9 - 5
August 25, 2019
Unprompted review
Reply from PACK & SEND Australia - Brookvale
Hi Nick. We are sorry to hear you had this issue with our online service. We do unfortunately see complications with our carriers but we are always trying to improve this service with them and encourage this feedback. Our online booking service is a basic tool that generates a collection window of 9am - 5pm Monday to Friday. For a more specific collection time, we do recommend going direct to a local Pack & Send Service Centre who can assist with this request.
Reply from PACK & SEND Australia - Brookvale
Thanks Phil
Efficient
Efficient - reasonable price and I have the option to pickup and drop off at a store
July 4, 2019
Unprompted review
Reply from PACK & SEND Australia - Brookvale
Thank you Rodney
prompt delivery at realistic price
July 1, 2019
Unprompted review
Reply from PACK & SEND Australia - Brookvale
Cheers Peter
Easy and efficient
June 28, 2019
Unprompted review
Reply from PACK & SEND Australia - Brookvale
Thanks Darryl
Very easy experience
Very easy and straightforward experience to send a large bulky parcel. Would definitely use again.
May 24, 2019
Unprompted review
Reply from PACK & SEND Australia - Brookvale
We are so glad we were able to help you out. We sincerely look forward to serving you again soon!
Excellent service and online booking …
Excellent service and online booking easy to navigate
May 23, 2019
Unprompted review
Reply from PACK & SEND Australia - Brookvale
Thanks for your kind review. It was our pleasure to serve you.
Reply from PACK & SEND Australia - Brookvale
Thanks for your kind review. It was our pleasure to serve you.
Reply from PACK & SEND Australia - Brookvale
We are so glad we were able to help you out. Helping our customers is what we love best. We sincerely look forward to serving you again soon!
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