PACK & SEND Australia - BunburyReviews 

6
TrustScore 4 out of 5

4.2

Unit 2/11 Picton Rd, 6230 East Bunbury, WA, AU


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Rated 1 out of 5 stars

Box opened by Customs/money stolen, most likely in Bali, with all items (gifts of clothes, colouring books and pencils) just thrown back in (very messy) and box very roughly sealed with tape. Worse s... See more

Company replied

Rated 4 out of 5 stars

Package arrived in a timely fashion and in good condition. My only gripe is with the on line tracking system. Five days went by with no updates. Package went across the country from Sydney, thru Perth... See more

Company replied


Company details

  1. Courier Service
  2. Courier and Delivery Service
  3. Delivery Service
  4. Logistics Service
  5. Shipping and Mailing Service
  6. Shipping Company

Written by the company

PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise in parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple. Every consignment is handled with precision — from custom packaging and secure management of fragile items to express delivery and international freight coordination. Since 1993, PACK & SEND has redefined how parcels and freight move across Australia and the globe. Our comprehensive network and proven processes offer seamless, end-to-end logistics support. We work closely with every client to ensure smart, reliable outcomes that save time and reduce complexity. Our team of logistics specialists takes the guesswork out of sending. Whether it’s a single parcel or a large-scale project, we craft customised solutions that prioritise security, speed, and service. From pick-up to packaging, from dispatch to delivery — we handle everything in between with confidence. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way.PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise across parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple and seamless. From custom packaging and careful handling of fragile, oversized, and sensitive items to express delivery and international freight coordination, every consignment is managed with precision. Since 1993, PACK & SEND has redefined logistics. Our mission is to remove complexity from the sending process, offering peace of mind through reliable, end-to-end solutions. Our nationwide and global network ensures that parcels and freight move effortlessly across towns, cities, and continents — supported by proven processes and the latest technology. Every step is designed to save time, reduce risk, and deliver outstanding outcomes. For businesses, we offer scalable logistics solutions that align with commercial objectives — from warehousing and pick-and-pack services to customised fulfillment and streamlined distribution. eCommerce sellers trust us to manage their fulfillment efficiently, ensuring fast and reliable delivery experiences for their customers. Government and enterprise clients rely on our commitment to compliance, security, and accountability at every stage. Our team of logistics specialists work closely with every client, crafting personalised strategies that meet specific needs. Whether sending a single parcel, coordinating sensitive freight, or designing a bespoke logistics framework, we handle everything with expertise and care. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way — only at PACK & SEND.


Contact info

4.2

Great

TrustScore 4 out of 5

6 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.2

All reviews

(6)

169 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Box of gifts was opened by Customs

Box opened by Customs/money stolen, most likely in Bali, with all items (gifts of clothes, colouring books and pencils) just thrown back in (very messy) and box very roughly sealed with tape.
Worse still was that a small card, that contained $50AUD that was a gift to the little girl it was sent to, was removed. No explanation was put with the box to explain why. This was theft!

September 26, 2019
Unprompted review
PACK & SEND Australia - Bunbury logo

Reply from PACK & SEND Australia - Bunbury

Hi Kerryann. Thank you for your feedback and we are very sorry to hear you had this experience. Please understand that any customs activity in either the sending country & the destination country, is out of Pack & Send's control. Every shipment is subject to customs clearance checks and unfortunately in this case, there were some very dishonest people dealing with your shipment. Can we suggest contacting the courier directly for further explanations & compensation. We apologise again and we hope you will reconsider your 1 star review due to these reasons. Thank you.

Rated 2 out of 5 stars

package arrived damaged

September 26, 2019
Unprompted review
PACK & SEND Australia - Bunbury logo

Reply from PACK & SEND Australia - Bunbury

Hi Paul. Thank you for your feedback and we apologies this has occurred. If you would like to discuss this matter further, please do not hesitate to contact our Customer Care Team at customerservice@packsend.com.au who can assist with a claim.

Rated 5 out of 5 stars

great timely service

great timely service.

June 17, 2019
Unprompted review
PACK & SEND Australia - Bunbury logo

Reply from PACK & SEND Australia - Bunbury

Thanks for your kind review. It was our pleasure to serve you.

Rated 4 out of 5 stars

Package arrived in a timely fashion and…

Package arrived in a timely fashion and in good condition. My only gripe is with the on line tracking system. Five days went by with no updates. Package went across the country from Sydney, thru Perth then down south with no updates. Surely it would have been scanned when arriving in Perth and also thru Bunbury.

March 22, 2019
Unprompted review
PACK & SEND Australia - Bunbury logo

Reply from PACK & SEND Australia - Bunbury

Your review is valuable to us as we shape our customer strategy and useful to other community members trying to decide if we are a good fit for their needs.

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