I sincerely recommend David and Sebastian at P&S Cairns for their service and dedication to customer service. In spite of the delays etc up here with the Flooding they delivered my 3 large consignment... See more
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Everything was pretty good but you did not bring paper work when getting my package from a store so it was a late pick up
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Super helpful and friendly customer service at Pack n Send Cairns depot with very prompt next day delivery of my parcel to WA. Would not even consider going anywhere else for all my fright needs!!
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I paid for signature on delivery. Instead, an expensive guitar was left at the delivery address for 5 hours in the sun and unsigned for. I complained but Pack and Send blamed Startrack. Nobody... See more
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Company details
- Courier Service
- Courier and Delivery Service
- Delivery Service
- Logistics Service
- Shipping and Mailing Service
- Shipping Company
Written by the company
PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise in parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple. Every consignment is handled with precision — from custom packaging and secure management of fragile items to express delivery and international freight coordination. Since 1993, PACK & SEND has redefined how parcels and freight move across Australia and the globe. Our comprehensive network and proven processes offer seamless, end-to-end logistics support. We work closely with every client to ensure smart, reliable outcomes that save time and reduce complexity. Our team of logistics specialists takes the guesswork out of sending. Whether it’s a single parcel or a large-scale project, we craft customised solutions that prioritise security, speed, and service. From pick-up to packaging, from dispatch to delivery — we handle everything in between with confidence. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way.PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise across parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple and seamless. From custom packaging and careful handling of fragile, oversized, and sensitive items to express delivery and international freight coordination, every consignment is managed with precision. Since 1993, PACK & SEND has redefined logistics. Our mission is to remove complexity from the sending process, offering peace of mind through reliable, end-to-end solutions. Our nationwide and global network ensures that parcels and freight move effortlessly across towns, cities, and continents — supported by proven processes and the latest technology. Every step is designed to save time, reduce risk, and deliver outstanding outcomes. For businesses, we offer scalable logistics solutions that align with commercial objectives — from warehousing and pick-and-pack services to customised fulfillment and streamlined distribution. eCommerce sellers trust us to manage their fulfillment efficiently, ensuring fast and reliable delivery experiences for their customers. Government and enterprise clients rely on our commitment to compliance, security, and accountability at every stage. Our team of logistics specialists work closely with every client, crafting personalised strategies that meet specific needs. Whether sending a single parcel, coordinating sensitive freight, or designing a bespoke logistics framework, we handle everything with expertise and care. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way — only at PACK & SEND.
Contact info
Plaza 200/200 Mulgrave Road, 4870, Westcourt, QLD, Australia
- (07) 4051 1177
4.8
Excellent
41 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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I sincerely recommend David and…
I sincerely recommend David and Sebastian at P&S Cairns for their service and dedication to customer service. In spite of the delays etc up here with the Flooding they delivered my 3 large consignments to my clients perfectly 5 stars Highly recommend. DesW
February 12, 2025
Unprompted review
Reply from PACK & SEND Australia - Cairns
Thank you for your wonderful feedback! We truly appreciate your recommendation and are so glad to hear that David and Sebastian at P&S Cairns provided excellent service despite the challenges caused by the flooding. They are dedicated to ensuring safe and timely deliveries, and I’ll be sure to pass on your kind words to them. We’re grateful for your support and look forward to assisting you again in the future!
I have utilised Pack & Send's services…
I have utilised Pack & Send's services several times now sending care packages to my daughter in the States and they have excelled in easy to navigate online bookings, exceptional personal service when dropping off to the centre and amazing travel times to get my parcels to my daughter in the USA in a timely manner.
August 2, 2024
Unprompted review
Reply from PACK & SEND Australia - Cairns
Thanks so much for taking the time to review your experience with us Melissa. It was a pleasure to assist with your requirements. We are so thrilled to hear how happy you were with our service and hope to see you again soon.
Excellent service and fast delivery
Excellent service and fast delivery
June 11, 2024
Unprompted review
Reply from PACK & SEND Australia - Cairns
Thank you so much for your 5 star review and your positive comments.
Super helpful and friendly customer…
Super helpful and friendly customer service at Pack n Send Cairns depot with very prompt next day delivery of my parcel to WA. Would not even consider going anywhere else for all my fright needs!!
June 4, 2024
Unprompted review
Reply from PACK & SEND Australia - Cairns
Thanks so much for taking the time to review your experience with us at Pack & Send Cairns
Very fast delivery
Very fast delivery! Expedient no fuss pick up and drop off.
May 17, 2024
Unprompted review
Reply from PACK & SEND Australia - Cairns
It’s so great to receive feedback like this from our happy customers.
Excellent Service
Staff were very helpful and service was quick and efficient
April 22, 2024
Unprompted review
Reply from PACK & SEND Australia - Cairns
We really appreciate you taking the time to write to us about your Pack & Send experience.
Easy and good price
March 1, 2020
Unprompted review
Reply from PACK & SEND Australia - Cairns
Hi Cassie. We appreciate your review and hope to serve you again!
Reply from PACK & SEND Australia - Cairns
Hi Kani. We appreciate your review and hope to serve you again!
Everything was pretty good but you did…
Everything was pretty good but you did not bring paper work when getting my package from a store so it was a late pick up
February 8, 2020
Unprompted review
Reply from PACK & SEND Australia - Cairns
Hi Kyle. Thanks so much for taking the time to let us know of your recent experience. We're sorry to hear that the level of service you received fell short of your expectations. Our Online Self-Service collects parcels pre-packed with labels attached to it.Unfortunately, the drivers are not tasked to bring boxes, labels, nor pack the parcel for you. If you would like any further information on how the service works, please do not hesitate to contact us on 1300 668 000 or visit our website packsend.com.au
Will certainly Pack & Send again
January 25, 2020
Unprompted review
Reply from PACK & SEND Australia - Cairns
Hi Jennifer. We appreciate your review and hope to serve you again!
Service professional and well priced.
January 13, 2020
Unprompted review
Reply from PACK & SEND Australia - Cairns
Hi Marcus. Online feedback is really important to us and we're thankful you took the time to let us know about your experience with us.
Reply from PACK & SEND Australia - Cairns
We are so glad we were able to help you out. Helping our customers is what we love best. We sincerely look forward to serving you again soon!
Christmas gifts always arrive on time
Every year we sent Christmas gifts from Australia to Italy. Even if it somehow always manages to be a last minute thing they've never failed to deliver on time. Thank you!
January 5, 2020
Unprompted review
Reply from PACK & SEND Australia - Cairns
Thank you for your kind words and for giving us a high five for all that we do. It is truly nice to know that our efforts are paying off.
Your Cairns office was great to deal…
Your Cairns office was great to deal with very efficient and helpful
December 29, 2019
Unprompted review
Reply from PACK & SEND Australia - Cairns
Hi Carole. Thanks so much for taking the time to review Pack & Send Darwin. It’s great to receive feedback like this from our happy customers. We'll definitely share you feedback with our team and look forward to helping you again soon.
Easy to deal with
Easy to deal with, delivery ran on time and goods made it in perfect condition
December 26, 2019
Unprompted review
Reply from PACK & SEND Australia - Cairns
Thank you Greg, much appreciated.
Great service & easy to deal with!
So very easy to book online, take the parcel in to the dispatch and within 3 days it was at its destination! I will definitely be using your services again!
December 23, 2019
Unprompted review
Reply from PACK & SEND Australia - Cairns
We are glad to know your experience was positive in every possible way. We really look forward to serving you agaon soon.
The crew at the cairns store were great…
The crew at the cairns store were great to deal with and very helpful
December 19, 2019
Unprompted review
Reply from PACK & SEND Australia - Cairns
We are so glad we were able to help you out. Helping our customers is what we love best. We sincerely look forward to serving you again soon!
Always helpful and friendly.
December 9, 2019
Unprompted review
Reply from PACK & SEND Australia - Cairns
Thanks, KG, for taking the time to review Pack & Send. We're so glad that you're happy with the service that we provide.
Easy online booking and payment
Easy online booking and payment. Quick drop off. Fast delivery and much cheaper than regular post. Will be using service again.
November 24, 2019
Unprompted review
Reply from PACK & SEND Australia - Cairns
Appreciate the positive feedback on our online self service and the good experience you shared. Thank you C Kelly.
Reply from PACK & SEND Australia - Cairns
Thank you Anisa for giving us an excellent review.
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