The online booking system is so easy to use. Package is either picked up very efficiently or I can deliver myself close by to Canning Vale. Staff and drivers are very helpful and it always arrives on... See more
Company replied
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Great company, great experience. I needed to send important documents abroad, this company was by far the cheapest, the person working in store was extremely helpful. It arrived safely and within the... See more
Company replied
A large parcel from Melbourne to Perth only one week
Company replied
Tracking is unreliable, and package arrived 4/5 days later than they said it would. Driver left package out in the rain without bothering to knock on the door, the people were home but only knew the... See more
Company replied
Company details
- Courier Service
- Courier and Delivery Service
- Delivery Service
- Logistics Service
- Shipping and Mailing Service
- Shipping Company
Written by the company
PACK & SEND Canning Vale is Australia’s leading parcel courier and freight reseller. We consolidate the services of the world's top parcel and freight carriers into a single access point under our brand - allowing our customers to save time, trouble and money on all their logistics needs. We have been providing these services to businesses and consumers since 1993, including providing a whole range of value-add services such as packaging solutions.
Contact info
3/3 South Street, 6155, Canning Vale, WA, Australia
- 08 6154 6988
4.2
Great
21 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 95% of negative reviews
Typically replies within 1 week
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Very efficient service
The online booking system is so easy to use. Package is either picked up very efficiently or I can deliver myself close by to Canning Vale. Staff and drivers are very helpful and it always arrives on time and without breakages. Rates are reasonable as well.
January 8, 2026
Unprompted review
Reply from PACK & SEND Australia - Canning Vale
Thank you for the 5-star review! We're glad you find our online booking easy to use and appreciate the flexibility of pickup or dropping off at Canning Vale.
It’s great to hear our team and drivers provide helpful service with on-time, damage-free deliveries at reasonable rates. We look forward to your next shipment!
Great all round experience
Great company, great experience. I needed to send important documents abroad, this company was by far the cheapest, the person working in store was extremely helpful. It arrived safely and within the designated time, I couldn't be happier.
April 17, 2025
Unprompted review
Reply from PACK & SEND Australia - Canning Vale
Thank you so much for your 5 star review and your positive comments. Your review means a lot to us and we appreciate your support.
I WILL LOSE EVERYTHING i sent with this company
This company does not know what import and export are. I sent my move, clothes, shoes and decoration items from Perth to Brazil and made it very clear that I wanted everything paid for at the destination. After I paid for a destination 122kms from my residence in Brazil, they sent it to a destination 800km away. Now the port of destination is charging me for withdrawal of almost the same amount that I paid to send. I was deceived by the incompetence of the issuer of this company.
November 7, 2024
Unprompted review
Reply from PACK & SEND Australia - Canning Vale
Thank you for your feedback Kanguru and we are truly sorry to hear about the frustrating experience you’ve had with your shipment. Expectations can sometimes be confused by the misinterpretation of the services offered. International shipments can be tricky and not every country isn't the same and will have its own rules and guidance for personal items being imported into their countries. All detail on shipping with PACK & SEND, is outlined at the time of booking and acknowledged by the consignee, by accepting & making payment. Thank you for your time and for sharing your concerns with us.
Reply from PACK & SEND Australia - Canning Vale
Thank you so much for your 5 star review and your positive comments.
Just leave it out in the rain...
Tracking is unreliable, and package arrived 4/5 days later than they said it would. Driver left package out in the rain without bothering to knock on the door, the people were home but only knew there was a delivery when they heard a truck driving off. Very unprofessional service.
November 28, 2023
Unprompted review
Reply from PACK & SEND Australia - Canning Vale
Thanks for your review Cathy and we deeply apologise to hear how your goods were handled. This is certainly not the level of service we aim to provide however as freight resellers we only have so much control on how the carrier drivers handle goods. We understand this is frustrating and please know, all feedback is being provided to the carriers to assist with their improvements. If you don't mind please DM us with your tracking number so we can investigate the matter for service improvements.
Never Again ! Don't use
Got quoted $275 to send 4 tyres and got here after 1hr of travel time for them to double the price because my tyre was 5cm bigger than original quote. I asked repeatedly when getting the quote was getting done about the tyre size also. Ridiculous will never use or recommend!!
August 31, 2022
Unprompted review
Reply from PACK & SEND Australia - Canning Vale
Thank you for your review Katie and we apologise for the events that unfolded. Our brand vision is all about learning and growing to sustain a better future and experience for all our customers, and with this information, it will help us improve this aspect of the business. It is never our intention to provide derogatory services and again apologise. Please know this feedback will be used to help improve our service.
non accurate tracking system
non accurate tracking system . the stuff been picked up at 4.30 pm but at tracker it write 8.33 am . and also few damage at box , 2 additional holes made by man/transport .
December 16, 2019
Unprompted review
Reply from PACK & SEND Australia - Canning Vale
Hi Boyke. Thank you for letting us know about this. Feedback helps us tackle issues and become a better business.
Price was very good and speed for…
Price was very good and speed for delivery was better than any other service provider I could find
November 20, 2019
Unprompted review
Reply from PACK & SEND Australia - Canning Vale
Thank you for the positive review.
Always Well priced and always deliver…
Always Well priced and always deliver on time. Thanks
October 31, 2019
Unprompted review
Reply from PACK & SEND Australia - Canning Vale
Thank you Peter for the positive feedback.
Great prices and very quick!!
September 27, 2019
Unprompted review
Reply from PACK & SEND Australia - Canning Vale
Thank you Dave
Pick up was fast
Pick up was fast, tracking was good, and the follow up emails were appreciated.
September 18, 2019
Unprompted review
Reply from PACK & SEND Australia - Canning Vale
Thank you for your kind words Susan, hope to see you again soon.
It took 1 week for the item to be pick…
It took 1 week for the item to be pick up ????
September 13, 2019
Unprompted review
Reply from PACK & SEND Australia - Canning Vale
Hi Joe. Thank you for feedback and we are sad to hear you had a negative experience. Our online service is not a guarantee service and is a 9am to 5pm collection and unfortunately if this doesn't happen, we need to be contacted so we can rebook. For definite courier collection, can we suggest contacting a local Pack & Send store who can assure the goods are collected; saves any waiting times. Thank you again for your valuable feedback.
Reply from PACK & SEND Australia - Canning Vale
Thank you Peter for taking the time to provide such positive feedback.
Will definately use again.
5 cartons from Perth to Melbourne.
Reasonable price.
Process of drop off and pick up was easy. Labelling was simple. (I used the self-service method).
Cartons arrived ahead of expected time with no damage to the contents. Staff were friendly and helpful.
Everything was smooth, simple and exactly as I expected.
July 28, 2019
Unprompted review
Reply from PACK & SEND Australia - Canning Vale
Hi Travis. Thank you for your fabulous feedback. We are always happy to help and we look forward to seeing you again in future.
It used to be fast and efficient but…
It used to be fast and efficient but the last box I sent from Perth to NSW took 10 days, whereas only 3-5 days.
June 19, 2019
Unprompted review
Reply from PACK & SEND Australia - Canning Vale
Hi Marcelo, Thank you for letting us know about this. Feedback helps us tackle issues and become a better business.
Awesome.....will use again in the…
Awesome.....will use again in the future!!👍🏽
June 14, 2019
Unprompted review
Reply from PACK & SEND Australia - Canning Vale
We are so delighted to hear that your experience with our service exceeded your expectations. We look forward to serving you again next time.
Affordable and fast delivery !!
May 20, 2019
Unprompted review
Reply from PACK & SEND Australia - Canning Vale
Thanks for your kind review. It was our pleasure to serve you.
Collection times
Dropped off parcel at Centre. Disappointed to find out that they don’t have an afternoon pick up as dropped off just after midday and it wouldn’t have been collected until the next day. Thought dropping it off myself would have allowed the parcel to get on it’s way quicker than if I had it picked up from home.
May 16, 2019
Unprompted review
Reply from PACK & SEND Australia - Canning Vale
Online feedback is precious to us and we are thankful you took the time to let us know about your experience with us.
always fast and reliable
May 9, 2019
Unprompted review
Reply from PACK & SEND Australia - Canning Vale
Thank you for your kind words. It is truly nice to know that our efforts are paying off.
Reply from PACK & SEND Australia - Canning Vale
Online feedback is precious to us and we are thankful you took the time to let us know about your experience with us.
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