I used Pack and Send Capalaba QLD to send a large box of my daughter’s memorabilia to Geelong VIC. Michael was extremely helpful, courteous and efficient, helping me with the packing. It arrived in th... See more
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Top notch customer service from Michael at pack & send Capalaba. Honest & helpful, Michael took the time to talk to me & explain the process. Price was the best compared to others with next level cu... See more
Company replied
This time around, I was very disappointed with the service provided. I dropped my parcel off at the Capalaba Pack & Send store, but it did not leave there until two weeks later, when I chased it up b... See more
Company replied
Bobby at Capalaba Pack and Send packed and sent three large boxes of assorted household items for me - from glassware and precious china, to framed art works and heavy items such as one lawn bowls bal... See more
Company replied
Company details
- Courier Service
- Courier and Delivery Service
- Delivery Service
- Logistics Service
- Shipping and Mailing Service
- Shipping Company
Written by the company
PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise in parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple. Every consignment is handled with precision — from custom packaging and secure management of fragile items to express delivery and international freight coordination. Since 1993, PACK & SEND has redefined how parcels and freight move across Australia and the globe. Our comprehensive network and proven processes offer seamless, end-to-end logistics support. We work closely with every client to ensure smart, reliable outcomes that save time and reduce complexity. Our team of logistics specialists takes the guesswork out of sending. Whether it’s a single parcel or a large-scale project, we craft customised solutions that prioritise security, speed, and service. From pick-up to packaging, from dispatch to delivery — we handle everything in between with confidence. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way.PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise across parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple and seamless. From custom packaging and careful handling of fragile, oversized, and sensitive items to express delivery and international freight coordination, every consignment is managed with precision. Since 1993, PACK & SEND has redefined logistics. Our mission is to remove complexity from the sending process, offering peace of mind through reliable, end-to-end solutions. Our nationwide and global network ensures that parcels and freight move effortlessly across towns, cities, and continents — supported by proven processes and the latest technology. Every step is designed to save time, reduce risk, and deliver outstanding outcomes. For businesses, we offer scalable logistics solutions that align with commercial objectives — from warehousing and pick-and-pack services to customised fulfillment and streamlined distribution. eCommerce sellers trust us to manage their fulfillment efficiently, ensuring fast and reliable delivery experiences for their customers. Government and enterprise clients rely on our commitment to compliance, security, and accountability at every stage. Our team of logistics specialists work closely with every client, crafting personalised strategies that meet specific needs. Whether sending a single parcel, coordinating sensitive freight, or designing a bespoke logistics framework, we handle everything with expertise and care. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way — only at PACK & SEND.
Contact info
7/8 Redland Bay Rd, 4157, Capalaba, QLD, Australia
- (07) 3732 0461
3.8
Great
43 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Fast and efficient transport
I used Pack and Send Capalaba QLD to send a large box of my daughter’s memorabilia to Geelong VIC. Michael was extremely helpful, courteous and efficient, helping me with the packing. It arrived in three days. Strongly recommend.
May 28, 2026
Unprompted review
Reply from PACK & SEND Australia - Capalaba
It is wonderful to hear that Michael at our Capalaba service centre could help you safely send your daughter’s cherished memorabilia! We know how priceless those items are, so having Michael step in to assist with the packing is exactly the kind of careful, efficient service we aim to provide. Getting a large box from Queensland to Victoria in just three days is a great result, and we are thrilled that you were pleased with the experience. Thank you so much for the strong recommendation, and we look forward to helping you again in the future!
Michael is the man!!
Top notch customer service from Michael at pack & send Capalaba.
Honest & helpful, Michael took the time to talk to me & explain the process.
Price was the best compared to others with next level customer service!
May 22, 2026
Unprompted review
Reply from PACK & SEND Australia - Capalaba
It is wonderful to hear that Michael at our Capalaba service centre provided such an exceptional experience! We know that shipping can sometimes feel complicated, so it's great to know he took the time to clarify everything and provide the guidance you needed.
We always aim to pair competitive rates with top-tier care, and we're thrilled we hit the mark for you. Thank you for sharing your feedback, and we look forward to assisting you again in the future!
Poor service from Aramex
Previously I’ve been quite happy dealing with Pack and Send and the staff in the office have been helpful. However, the level of service on this occasion from the carrier Aramex was well below expectations in all respects. I left a box (self-packaged etc) at the Capalaba office to be delivered to South Australia. It took 20 days to arrive. Nearly 3 weeks! Not only was it appallingly slow to arrive, the box arrived in a damaged condition, like someone has stepped on it. The driver(s) responsible for this delivery should not be entrusted with people’s property if they are this slack and careless with their delivery times and handling.
December 2, 2025
Unprompted review
Reply from PACK & SEND Australia - Capalaba
Thank you for taking the time to share your feedback. We’re glad to hear you’ve had positive experiences with our team previously, and we’re sorry to learn that this recent delivery fell short of the standard you expected.
While the booking was allocated to Aramex for transport, we understand how frustrating both the unexpected transit delays and the condition of the parcel on arrival must have been. This is certainly not the experience we aim for when customers entrust us with their shipments.
Thank you again for bringing this to our attention. Feedback like yours helps us monitor carrier performance and ensure the concerns raised are reviewed internally. If you decide to follow up with us directly, please have your tracking number available so our team can reference the shipment details promptly.
Much room for improvement
This time around, I was very disappointed with the service provided. I dropped my parcel off at the Capalaba Pack & Send store, but it did not leave there until two weeks later, when I chased it up because the receiver asked when they might expect the parcel. This was very frustrating and not the standard of service that Pack & Send usually provides.
October 15, 2025
Unprompted review
Reply from PACK & SEND Australia - Capalaba
Thank you for your feedback and we apologise for the frustration caused. After reviewing the matter, it appears the delay was most likely due to the carrier not collecting the parcel as scheduled. Our team followed up with the carrier to arrange collection, however this resulted in the extended timeframe you experienced.
We understand how inconvenient this was for you and the recipient. We will continue to follow up with our carrier partners to help prevent similar delays and improve our communication in these situations. Thank you for letting us know.
Easy to book online
Easy to book online. Competitive pricing. Was able to save money by dropping it to a local Pack and Send location.
June 24, 2025
Unprompted review
Reply from PACK & SEND Australia - Capalaba
Thanks for sharing your experience! We're glad you found the online booking easy and appreciated the savings with the local drop-off option. Great to know the pricing worked well for you too!
Great service lfrom Capalaba Pack and Send
Bobby at Capalaba Pack and Send packed and sent three large boxes of assorted household items for me - from glassware and precious china, to framed art works and heavy items such as one lawn bowls ball! Everything arrived in Melbourne in perfect condition. I couldn’t have been happier with the service. Highly recommend.
January 24, 2025
Unprompted review
Reply from PACK & SEND Australia - Capalaba
Thanks so much for taking the time to review your experience with us at Pack & Send Capalaba. It’s so great to receive feedback like this from our happy customers.
Quick pickup and delivery.
August 30, 2024
Unprompted review
Reply from PACK & SEND Australia - Capalaba
It’s so great to receive feedback like this from our happy customers.
seamless
seamless, very easy and parcel arrived in a few days to destination.
August 2, 2024
Unprompted review
Reply from PACK & SEND Australia - Capalaba
Thank you so much for your 5 star review and your positive comments.
Pricing was excellent
Pricing was excellent. I was helped with unloading the car. One of the boxes was a bit too heavy for me.
July 16, 2024
Unprompted review
Reply from PACK & SEND Australia - Capalaba
We really appreciate you taking the time to write to us about your Pack & Send experience. We are constantly hard at work doing everything we can to deliver high quality experiences to every one of our customers.
Absolutely excellent service
Absolutely excellent service from start to finish ~ Bobby was totally in control of the whole process ~ highly recommended ~ I would give more stars if I could!
July 19, 2023
Unprompted review
Reply from PACK & SEND Australia - Capalaba
Thanks Graham. Your review means so much to us and we hope for more stars too but we appreciate the 5. See you again soon.
Terrible experience
Terrible experience. The courier company threaten to dispose my parcel if receiver do not pay the fee imposed to them unknowingly.
May 15, 2023
Unprompted review
Reply from PACK & SEND Australia - Capalaba
Thank you for your comments Siew. All bookings are provided all the information required for shipping internationally. For all imports and export shipments, it is the responsibility of the receiver to handle the Duties & Taxes and any delivery related fees. If unresponsive, the shipment is in jeopardy of being destroyed as per customs law. We will be happy to discuss in more detail if you wish to email sr-escalations@packsend.com.au with your tracking number.
Stay well clear
The forms for international consignments aren't filled out correctly.
Package got held by UK customs for months.
Package was damaged and items missing because the courier was also gash.
And now it's taken me 3 months for pack and send to get off their behinds and refund me for my missing hard drives (with mega sentimental stuff on there that's irreplaceable)
Avoid at all costs.
Editing this reply to respond to you.
You absolutely knew that a TOR1 form needed to be filled out considering that I got an apology from your franchisees, who sent me the form and forwarded it to their contacts.
I paid over the odds to use pack and send because I foolishly thought you were professionals and would know about this.
I could have saved 50% had I sent it with the post office.
...oh, and I've already messaged you on the email address you provided, but surprise surprise - no response.
March 23, 2022
Unprompted review
Reply from PACK & SEND Australia - Capalaba
Thank you for your post Sean and we apologise for any inconvenience or delays. Customs clearances are outside any control that PACK & SEND have, when it comes to their processes. We will assist where we can and if we can. All claims are investigated with all parties and an outcome provided to resolve. We will be happy to discuss further if you wish to DM us at customerservice@packsend.com.au with your tracking number.
Have used Pack and send for yrs
Have used Pack and send for yrs, Trusted them with personal & business equipment. Recently used online unaware that they are not obliged to track/ deliver the product (use a 3rd party), I have spent hours questioning 3rd party couriers- stress and time waste that should never have arisen. Let this be a warning to all others.
January 28, 2021
Unprompted review
Reply from PACK & SEND Australia - Capalaba
Hi Trevor. Thank you for contacting us and we are sorry to hear you are disappointed with the service. Pack & Send are not direct couriers, we are a freight reseller and we partner with suppliers who collect and complete the deliveries. Please feel free to visit our website for all our freight services and packaging needs. Thank you www.packsend.com.au
Exactly as advertised
Price was reasonable, ordering online was easy, it was picked up when it was supposed to be and arrived within a reasonable amount of time undamaged and in the correct location. I'll definitely use this service again.
February 21, 2020
Unprompted review
Reply from PACK & SEND Australia - Capalaba
Thanks for your glowing review Matt. So glad we met all your expectations and great to hear you'll use us again.
Fast Delivery and operator in Wynnum…
Fast Delivery and operator in Wynnum easy to deal with , many thanks
December 4, 2019
Unprompted review
Reply from PACK & SEND Australia - Capalaba
Hi Joe, Thanks so much for taking the time to write to us about your Pack & Send experience. We really appreciate the great feedback you have given us.
great service,arrived quickly & in…
great service,arrived quickly & in perfect condition
November 6, 2019
Unprompted review
Reply from PACK & SEND Australia - Capalaba
Thank you Kim for the positive feedback.
Reply from PACK & SEND Australia - Capalaba
Thank you Marcho for the positive review and for the recommendation.
⁹Had all sorts of problems with…
⁹Had all sorts of problems with couriers delivering to a particular customer. Pack and send did it with no probs in 2 days. Brisbane to Bega. Very Happy.
October 27, 2019
Unprompted review
Reply from PACK & SEND Australia - Capalaba
We are pleased to hear your experience was positive. We really look forward to serving you in the future.
Great service
October 26, 2019
Unprompted review
Reply from PACK & SEND Australia - Capalaba
Thank you for the 5 stars Diane.
Smooth from start to finish
October 18, 2019
Unprompted review
Reply from PACK & SEND Australia - Capalaba
Thank you Greg for the positive feedback
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