PACK & SEND Australia - Cheltenham Reviews 17

TrustScore 4.5 out of 5

4.6

Unit 1, 28-30 Kembla Street, 3192 Cheltenham, Victoria, AU


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I had no choice but to have items I bought at an auction (Burns) in Victoria packed and sent by this business. I had to pay over $200 in postage and handling ... I must say they went over and beyond... See more

Company replied

Rated 5 out of 5 stars

Hi Nitin. Again you excel with your service. Thank you for your second to none service. The artwork are well packed and secured. Cheers. Rubvee from Brisbane

Company replied

Rated 5 out of 5 stars

Pack & Send is a very personable and professional company that transported a very important box of goodies for me from Australia to South Africa. I am exceptionally pleased with the way in which they... See more

Company replied

Rated 5 out of 5 stars

I often send my paintings with Cheltenham pack and send. NITAN is always super helpful and reliable and I have also recommended him to several friends. I thoroughly recommend this business

Company replied


Company details

  1. Courier Service
  2. Courier and Delivery Service
  3. Delivery Service
  4. Logistics Service
  5. Shipping and Mailing Service
  6. Shipping Company

Written by the company

PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise in parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple. Every consignment is handled with precision — from custom packaging and secure management of fragile items to express delivery and international freight coordination. Since 1993, PACK & SEND has redefined how parcels and freight move across Australia and the globe. Our comprehensive network and proven processes offer seamless, end-to-end logistics support. We work closely with every client to ensure smart, reliable outcomes that save time and reduce complexity. Our team of logistics specialists takes the guesswork out of sending. Whether it’s a single parcel or a large-scale project, we craft customised solutions that prioritise security, speed, and service. From pick-up to packaging, from dispatch to delivery — we handle everything in between with confidence. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way.PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise across parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple and seamless. From custom packaging and careful handling of fragile, oversized, and sensitive items to express delivery and international freight coordination, every consignment is managed with precision. Since 1993, PACK & SEND has redefined logistics. Our mission is to remove complexity from the sending process, offering peace of mind through reliable, end-to-end solutions. Our nationwide and global network ensures that parcels and freight move effortlessly across towns, cities, and continents — supported by proven processes and the latest technology. Every step is designed to save time, reduce risk, and deliver outstanding outcomes. For businesses, we offer scalable logistics solutions that align with commercial objectives — from warehousing and pick-and-pack services to customised fulfillment and streamlined distribution. eCommerce sellers trust us to manage their fulfillment efficiently, ensuring fast and reliable delivery experiences for their customers. Government and enterprise clients rely on our commitment to compliance, security, and accountability at every stage. Our team of logistics specialists work closely with every client, crafting personalised strategies that meet specific needs. Whether sending a single parcel, coordinating sensitive freight, or designing a bespoke logistics framework, we handle everything with expertise and care. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way — only at PACK & SEND.


Contact info

  • Unit 1, 28-30 Kembla Street, 3192, Cheltenham, Victoria, Australia

  • (03) 9585 7543

4.6

Excellent

TrustScore 4.5 out of 5

17 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 95% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Hi Nitin

Hi Nitin. Again you excel with your service. Thank you for your second to none service. The artwork are well packed and secured. Cheers. Rubvee from Brisbane

September 16, 2024
Unprompted review
PACK & SEND Australia - Cheltenham logo

Reply from PACK & SEND Australia - Cheltenham

Thanks so much for taking the time to review your experience with us at Pack & Send Cheltenham.

Rated 5 out of 5 stars

Big surprise

I had no choice but to have items I bought at an auction (Burns) in Victoria packed and sent by this business. I had to pay over $200 in postage and handling ... I must say they went over and beyond what I had experienced from previous Franchised P&S businesses. My items came in 2 packages on different days.

Communication and care for postage was second to none.

June 4, 2024
Unprompted review
PACK & SEND Australia - Cheltenham logo

Reply from PACK & SEND Australia - Cheltenham

Thank you so much for taking the time to leave such a positive review. We really appreciate your business and look forward to helping you again in the future.

Rated 5 out of 5 stars

I often send my paintings with…

I often send my paintings with Cheltenham pack and send. NITAN is always super helpful and reliable and I have also recommended him to several friends. I thoroughly recommend this business

October 24, 2022
Unprompted review
PACK & SEND Australia - Cheltenham logo

Reply from PACK & SEND Australia - Cheltenham

Thank you so much for your 5 star review and your positive comments Vicki. We're so pleased that everything went well throughout your delivery experience and we're very happy to have you as a loyal customer.

Rated 5 out of 5 stars

Pack & Send is an outstanding company!

Pack & Send is a very personable and professional company that transported a very important box of goodies for me from Australia to South Africa. I am exceptionally pleased with the way in which they informed me about my package at every step along the way and would highly recommend their service. Thank you.

April 13, 2022
Unprompted review
PACK & SEND Australia - Cheltenham logo

Reply from PACK & SEND Australia - Cheltenham

Thank you so much for taking a few moments to let us know how we did Kim. Your opinion & feedback is valuable to us and helps us work towards improving all aspects of our business. We look forward to helping you again soon.

Rated 5 out of 5 stars

the whole service went smoothly with a…

the whole service went smoothly with a fast delivery.
Cost is also very competitive.

December 11, 2019
Unprompted review
PACK & SEND Australia - Cheltenham logo

Reply from PACK & SEND Australia - Cheltenham

Hi Lyn, Thanks so much for your positive review. It’s great to receive feedback like this from our happy customers.

Rated 5 out of 5 stars

Excellent online facility

Excellent online facility. Very easy to obtain a quote & in turn, make a booking. Seemless!

November 24, 2019
Unprompted review
PACK & SEND Australia - Cheltenham logo

Reply from PACK & SEND Australia - Cheltenham

Thank you Sam for giving us an excellent review.

Rated 5 out of 5 stars

We found the service from your…

We found the service from your Cheltenham office excellent and will use it again and recommend it to others

November 8, 2019
Unprompted review
PACK & SEND Australia - Cheltenham logo

Reply from PACK & SEND Australia - Cheltenham

Thank you Elizabeth for the positive review. We are glad that you have loved our services, our colleagues at Pack and Send Cheltenham will be pleased to learn of your high praise.

Rated 5 out of 5 stars

Fast and reliable courier from…

Fast and reliable courier from Melbourne to New Zealand. Highly recommend!

July 25, 2019
Unprompted review
PACK & SEND Australia - Cheltenham logo

Reply from PACK & SEND Australia - Cheltenham

Thank you for the positive feedback Bridget

Rated 5 out of 5 stars

Extremely happy with the service

Extremely happy with the service. It was supposed to take 2-3 days to arrive at the destination but it got there in 24 hours.

June 29, 2019
Unprompted review
PACK & SEND Australia - Cheltenham logo

Reply from PACK & SEND Australia - Cheltenham

Thanks Mary!

Rated 5 out of 5 stars

Fast and efficient :)

April 23, 2019
Unprompted review
PACK & SEND Australia - Cheltenham logo

Reply from PACK & SEND Australia - Cheltenham

Thank you for taking the time out of your busy day to write this review. It is great to know that we were able to provide you with the highest levels of service.

Rated 5 out of 5 stars

All the information is provided fairly…

All the information is provided fairly straight forward. Good tracking services

April 14, 2019
Unprompted review
PACK & SEND Australia - Cheltenham logo

Reply from PACK & SEND Australia - Cheltenham

We are so glad we were able to help you out. Helping our customers is what we love best. We sincerely look forward to serving you again soon!

Rated 5 out of 5 stars

Quick and easy

Quick, easy to use and inexpensive.

April 3, 2019
Unprompted review
PACK & SEND Australia - Cheltenham logo

Reply from PACK & SEND Australia - Cheltenham

Your review serves as a confirmation to all of us that our efforts in the selection process are making a difference in the daily lives of our customers, Looking forward to your next visit.

Rated 5 out of 5 stars

Great Staff to deal with and above all…

Great Staff to deal with and above all I couldn't believe how quick my parcel got to America to my customer, even he was amazed at the delivery time. Price to ship it was very reasonable also.
Will use them again for sure.

March 31, 2019
Unprompted review
PACK & SEND Australia - Cheltenham logo

Reply from PACK & SEND Australia - Cheltenham

We are glad to know your experience was positive in every possible way.We really look forward to serving you for many years to come

Rated 5 out of 5 stars

All good

All good , baby baby

March 31, 2019
Unprompted review
PACK & SEND Australia - Cheltenham logo

Reply from PACK & SEND Australia - Cheltenham

Thank you for your kind words and for giving us a high five for all that we do. It is truly nice to know that our efforts are paying off.

Rated 5 out of 5 stars

Excellent Service

Excellent service
I sent ceramic tiles, not only did they get there the next day, but they were all intact. We were all really happy. Thank you so much. I would use you again, you collected from my home and delivered to the destination for about the same price as Australia Post, but Im sure I would not be writing the same review to them.

March 17, 2019
Unprompted review
PACK & SEND Australia - Cheltenham logo

Reply from PACK & SEND Australia - Cheltenham

We are so glad we were able to help you out. Helping our customers is what we love best. We sincerely look forward to serving you again soon!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look