Useless bunch of staff now they don't even want to listen to a disabled person who can't get down to the pack and send and is abusive on the phone and won't listen. Stay clear of these crooks
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See what reviewers are saying
very reliable, no job too big.
Company replied
I was the sender of a largish carton. It was simple to arrange online on Monday evening. I had the carton and packed it myself and it was picked up at lunchtime Tuesday. It was sent from Melbourne t... See more
Company replied
Very happy with my service, even when they managed Toll. Toll being the reason I had to cancel Freight Exchange as they were unable to communicate effectively and the lines were broken down resulting... See more
Company replied
Company details
- Courier Service
- Courier and Delivery Service
- Delivery Service
- Logistics Service
- Shipping and Mailing Service
- Shipping Company
Written by the company
PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise in parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple. Every consignment is handled with precision — from custom packaging and secure management of fragile items to express delivery and international freight coordination. Since 1993, PACK & SEND has redefined how parcels and freight move across Australia and the globe. Our comprehensive network and proven processes offer seamless, end-to-end logistics support. We work closely with every client to ensure smart, reliable outcomes that save time and reduce complexity. Our team of logistics specialists takes the guesswork out of sending. Whether it’s a single parcel or a large-scale project, we craft customised solutions that prioritise security, speed, and service. From pick-up to packaging, from dispatch to delivery — we handle everything in between with confidence. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way.PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise across parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple and seamless. From custom packaging and careful handling of fragile, oversized, and sensitive items to express delivery and international freight coordination, every consignment is managed with precision. Since 1993, PACK & SEND has redefined logistics. Our mission is to remove complexity from the sending process, offering peace of mind through reliable, end-to-end solutions. Our nationwide and global network ensures that parcels and freight move effortlessly across towns, cities, and continents — supported by proven processes and the latest technology. Every step is designed to save time, reduce risk, and deliver outstanding outcomes. For businesses, we offer scalable logistics solutions that align with commercial objectives — from warehousing and pick-and-pack services to customised fulfillment and streamlined distribution. eCommerce sellers trust us to manage their fulfillment efficiently, ensuring fast and reliable delivery experiences for their customers. Government and enterprise clients rely on our commitment to compliance, security, and accountability at every stage. Our team of logistics specialists work closely with every client, crafting personalised strategies that meet specific needs. Whether sending a single parcel, coordinating sensitive freight, or designing a bespoke logistics framework, we handle everything with expertise and care. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way — only at PACK & SEND.
Contact info
300-304 Sydney Road, 3058, Coburg, VIC, Australia
- (03) 9383 5664
2.8
Average
22 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 1 week
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Useless bunch of staff now they don't even want to listen to a disabled person who can't get down to the pack and send and is abusive on the phone and won't listen. Stay clear of these crooks
June 22, 2026
Unprompted review
The speed and efficiency of delivery
January 19, 2026
Unprompted review
Reply from PACK & SEND Australia - Coburg
Thank you for the 5-star review! We’re thrilled you were impressed with the speed and efficiency of our delivery service. We look forward to helping you again soon!
Reply from PACK & SEND Australia - Coburg
Thanks Sarah-Jane. We are over the moon to know that we were able to exceed your expectations and look forward to helping you again soon.
Reply from PACK & SEND Australia - Coburg
Hi Steve, Thank you so much for your 5 star review. We really appreciate the great feedback you have given us.
We have dealt with PACK & SEND Coburg a…
We have dealt with PACK & SEND Coburg a number of times and on every occasion they have been extremely helpful, not to mention so easy to deal with. Would highly recommend their services.
January 16, 2020
Unprompted review
Reply from PACK & SEND Australia - Coburg
Hi Kay. Thanks so much for taking the time to write to us about your Pack & Send experience. It’s great to receive feedback like this from our happy customers.
Dropped off at Coburg store
Dropped off at Coburg store. Very frienly and competent staff. Will use again
December 14, 2019
Unprompted review
Reply from PACK & SEND Australia - Coburg
Hi Keith. Thank you for your kind words, we are delighted to read how our staff delivered above and beyond your expectations.
So easy to use
So easy to use, fast to book and haven't had an issue with delivery!
December 12, 2019
Unprompted review
Reply from PACK & SEND Australia - Coburg
Hi Nik. Thank you for the positive feedback. We really look forward to serving you again soon.
Absolutely thrilled!
I was the sender of a largish carton. It was simple to arrange online on Monday evening. I had the carton and packed it myself and it was picked up at lunchtime Tuesday. It was sent from Melbourne to Perth and arrived at my daughter's home at 11.15am Friday in perfect condition. A great service which I'll use again. Highly recommend!
I was probably more thrilled than usual because the previous week I organised another company to handle my consignment and every day it wasn't picked up and despite daily phone calls and their promises I ended up cancelling after a wasted week.
December 9, 2019
Unprompted review
Reply from PACK & SEND Australia - Coburg
Thank you Lynda for taking the time to leave us such a beautiful review. Looking forward to doing business with you again.
Picked up on time
Picked up on time, delivered on time & I was able to track the route. What more can you ask for.
November 6, 2019
Unprompted review
Reply from PACK & SEND Australia - Coburg
Appreciate the good feedback Richard.
Great Service from Pack & Send and…
Great Service from Pack & Send and Couriers Please!!
October 27, 2019
Unprompted review
Reply from PACK & SEND Australia - Coburg
Thanks for leaving a good review, and mentioning our colleagues. Hope to see you again.
Reply from PACK & SEND Australia - Coburg
Thank you Jason for your positive review.
Efficient and fast
Efficient and fast. Perhaps a little expensive but is in ratio to service provided. Would recommmend
August 21, 2019
Unprompted review
Reply from PACK & SEND Australia - Coburg
Thank you for the positive words Gayle.
Reply from PACK & SEND Australia - Coburg
Thank you for the positive review.
Fast and Reliable Service!
July 20, 2019
Unprompted review
Reply from PACK & SEND Australia - Coburg
Appreciate the feedback Rebecca, thank you.
Reliable and Quick
I booked stuff in to get taken away to Singapore and Auckland, and it got taken away the same day. The service was timely. However, the customer service was pretty lacklustre. I was contacted by Pack & Send that the Singaporean Customs office required extra payment. No worries, I'll pay it. Then I was directed to contact the courier service they contracted directly. After 40 minutes on the phone, I was told that I had to contact the courier company's branch in Singapore to pay for everything. So after another half an hour overseas call, I squared it up.
So yeah. Everything was picked up and arrived safely. Online booking was easy to use. A bit frustrating that customer service is a one word email consisting of 'yeah you deal with it yourself'.
July 7, 2019
Unprompted review
Reply from PACK & SEND Australia - Coburg
Thank you for your feedback & apologies that you had this experience. Unfortunately, with International shipments, the Duties & Taxes are only advised once the package has arrived at the destination. As this is a fee from customs, it is out of Pack & Send control.
Thank again guys
Awesome service and I have used them in the past and never failed. Thanks guys
June 28, 2019
Unprompted review
Reply from PACK & SEND Australia - Coburg
Great to hear Stefan, thank you
Reply from PACK & SEND Australia - Coburg
We are so glad we were able to help you out. We sincerely look forward to serving you again soon!
Very happy
Very happy with my service, even when they managed Toll. Toll being the reason I had to cancel Freight Exchange as they were unable to communicate effectively and the lines were broken down resulting in massive stuff around. Pack and Send did it effortlessly
April 21, 2019
Unprompted review
Reply from PACK & SEND Australia - Coburg
Thank you for taking the time out of your busy day to write this review. It is great to know that we were able to provide you with the highest levels of service.
Reply from PACK & SEND Australia - Coburg
Thank you for taking the time out of your busy day to write this review. It is great to know that we were able to provide you with the highest levels of service.
Great price
Great price, very helpful staff. My package was sent and received very quickly. No dramas. Would use again.
April 12, 2019
Unprompted review
Reply from PACK & SEND Australia - Coburg
Your words of encouragement and your assessment of our services and products make us deeply proud of what we are doing.It was our pleasure to serve you.
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