PACK & SEND Australia - DandenongReviews 

9
TrustScore 4 out of 5

4.1

126 Cheltenham Rd, 3175 Dandenong, VIC, AU


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See what reviewers are saying

Rated 4 out of 5 stars

All good except that the tracking wasn't very accurate. It was picked up early in the morning and the status updated the next day.

Company replied

Rated 1 out of 5 stars

The package comes back . Didn’t contact the receiver when delivered.

Company replied

Rated 5 out of 5 stars

Not too expensive and arrived quickly without any problems.

Company replied


Company details

  1. Courier Service
  2. Courier and Delivery Service
  3. Delivery Service
  4. Logistics Service
  5. Shipping and Mailing Service
  6. Shipping Company

Written by the company

PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise in parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple. Every consignment is handled with precision — from custom packaging and secure management of fragile items to express delivery and international freight coordination. Since 1993, PACK & SEND has redefined how parcels and freight move across Australia and the globe. Our comprehensive network and proven processes offer seamless, end-to-end logistics support. We work closely with every client to ensure smart, reliable outcomes that save time and reduce complexity. Our team of logistics specialists takes the guesswork out of sending. Whether it’s a single parcel or a large-scale project, we craft customised solutions that prioritise security, speed, and service. From pick-up to packaging, from dispatch to delivery — we handle everything in between with confidence. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way.PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise across parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple and seamless. From custom packaging and careful handling of fragile, oversized, and sensitive items to express delivery and international freight coordination, every consignment is managed with precision. Since 1993, PACK & SEND has redefined logistics. Our mission is to remove complexity from the sending process, offering peace of mind through reliable, end-to-end solutions. Our nationwide and global network ensures that parcels and freight move effortlessly across towns, cities, and continents — supported by proven processes and the latest technology. Every step is designed to save time, reduce risk, and deliver outstanding outcomes. For businesses, we offer scalable logistics solutions that align with commercial objectives — from warehousing and pick-and-pack services to customised fulfillment and streamlined distribution. eCommerce sellers trust us to manage their fulfillment efficiently, ensuring fast and reliable delivery experiences for their customers. Government and enterprise clients rely on our commitment to compliance, security, and accountability at every stage. Our team of logistics specialists work closely with every client, crafting personalised strategies that meet specific needs. Whether sending a single parcel, coordinating sensitive freight, or designing a bespoke logistics framework, we handle everything with expertise and care. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way — only at PACK & SEND.


Contact info

4.1

Great

TrustScore 4 out of 5

9 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.1

All reviews

(9)

169 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good tracking

Good tracking, helpful crew

September 22, 2019
Unprompted review
PACK & SEND Australia - Dandenong logo

Reply from PACK & SEND Australia - Dandenong

Thanks Stephen

Rated 1 out of 5 stars

The package comes back

The package comes back . Didn’t contact the receiver when delivered.

July 1, 2019
Unprompted review
PACK & SEND Australia - Dandenong logo

Reply from PACK & SEND Australia - Dandenong

Hi Jing, we are truly sorry your experience was not to your satisfaction. Unfortunately when you use our budget online self service, we are unable to contact the receiver when attempting delivery and instead we require a compete and full address to ensure delivery. As there are multiple businesses along with upstairs accommodation at the address provided, there was insufficient info to properly complete the delivery, thus why it was returned to you the sender. Again we apologise for the inconvenience.

Rated 5 out of 5 stars

Excellent Service

Very friendly staff. Fast delivery. Prices much better then AU POST.

June 16, 2019
Unprompted review
PACK & SEND Australia - Dandenong logo

Reply from PACK & SEND Australia - Dandenong

Thank you for your kind words. It is truly nice to know that our efforts are paying off.

Rated 5 out of 5 stars

Very fast and no hassles.

March 26, 2019
Unprompted review
PACK & SEND Australia - Dandenong logo

Reply from PACK & SEND Australia - Dandenong

Your words of encouragement and your assessment of our services and products make us deeply proud of what we are doing.It was our pleasure to serve you.

Rated 5 out of 5 stars

easy process

easy process, good price and quick delivery

March 25, 2019
Unprompted review
PACK & SEND Australia - Dandenong logo

Reply from PACK & SEND Australia - Dandenong

We are glad to know your experience was positive in every possible way.We really look forward to serving you for many years to come

Rated 4 out of 5 stars

All good except that the tracking…

All good except that the tracking wasn't very accurate. It was picked up early in the morning and the status updated the next day.

February 18, 2019
Unprompted review
PACK & SEND Australia - Dandenong logo

Reply from PACK & SEND Australia - Dandenong

Thank you for your kind words and for giving us a high five for all that we do. It is truly nice to know that our efforts are paying off.

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