Easy to book in and Send. Competitive price. Arrived within the time guideline in good condition. Only slight negative was there was no tracking via the service to Alice Springs..
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Super nice and very helpful. I contacted them in the afternoon and Sarah went above and beyond to make sure my package was collected that same day and delivered to me in Sydney as quickly as possibl... See more
Company replied
Good easy service however was frustrating not being able to put the entire address in as it only allowed for 35 letters i think. Would also be nice to get more help over the phone when my parcel was h... See more
Company replied
You outsourced our delivery and gave them the wrong address. We had to go and pick the item up as it was never rectified and we got the parcel two weeks late. I will never use you again. This was unac... See more
Company replied
Company details
- Courier Service
- Courier and Delivery Service
- Delivery Service
- Logistics Service
- Shipping and Mailing Service
- Shipping Company
Written by the company
PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise in parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple. Every consignment is handled with precision — from custom packaging and secure management of fragile items to express delivery and international freight coordination. Since 1993, PACK & SEND has redefined how parcels and freight move across Australia and the globe. Our comprehensive network and proven processes offer seamless, end-to-end logistics support. We work closely with every client to ensure smart, reliable outcomes that save time and reduce complexity. Our team of logistics specialists takes the guesswork out of sending. Whether it’s a single parcel or a large-scale project, we craft customised solutions that prioritise security, speed, and service. From pick-up to packaging, from dispatch to delivery — we handle everything in between with confidence. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way.PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise across parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple and seamless. From custom packaging and careful handling of fragile, oversized, and sensitive items to express delivery and international freight coordination, every consignment is managed with precision. Since 1993, PACK & SEND has redefined logistics. Our mission is to remove complexity from the sending process, offering peace of mind through reliable, end-to-end solutions. Our nationwide and global network ensures that parcels and freight move effortlessly across towns, cities, and continents — supported by proven processes and the latest technology. Every step is designed to save time, reduce risk, and deliver outstanding outcomes. For businesses, we offer scalable logistics solutions that align with commercial objectives — from warehousing and pick-and-pack services to customised fulfillment and streamlined distribution. eCommerce sellers trust us to manage their fulfillment efficiently, ensuring fast and reliable delivery experiences for their customers. Government and enterprise clients rely on our commitment to compliance, security, and accountability at every stage. Our team of logistics specialists work closely with every client, crafting personalised strategies that meet specific needs. Whether sending a single parcel, coordinating sensitive freight, or designing a bespoke logistics framework, we handle everything with expertise and care. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way — only at PACK & SEND.
Contact info
2/70 Cavenagh Street, 0800, Darwin, NT, Australia
- (08) 8981 1811
3.9
Great
14 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 97% of negative reviews
Typically replies within 1 week
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Easy to book in and Send
Easy to book in and Send. Competitive price.
Arrived within the time guideline in good condition.
Only slight negative was there was no tracking via the service to Alice Springs..
September 5, 2024
Unprompted review
Reply from PACK & SEND Australia - Darwin
We really appreciate the great feedback you have given us.
PACK & SEND Darwin are amazing
Super nice and very helpful. I contacted them in the afternoon and Sarah went above and beyond to make sure my package was collected that same day and delivered to me in Sydney as quickly as possible.
I wouldn't recommend leaving your phone in Darwin airport when transiting from London, but if you do you can trust these guys to get it back to you as fast as possible :)
July 18, 2022
Unprompted review
Reply from PACK & SEND Australia - Darwin
Thank you for taking the time to leave such a positive review! We're thrilled to hear that Sarah was able to provide you with such great service and that you were pleased with the quick delivery of your package. We're committed to providing all of our customers with the highest level of customer service, and it's great to see that we were able to meet your expectations. Thank you for your business and we hope to have the opportunity to serve you again in the future.
on time & well priced
January 30, 2020
Unprompted review
Reply from PACK & SEND Australia - Darwin
Hi Steven. Thanks for taking the time to write us a review.
Extremely price and service efficien. Highly recommended
Extremely price and service efficient compared to other forms of sending parcels of any size. Highly recommended from my experience. Self sending was cheapest and easy to do.
November 22, 2019
Unprompted review
Reply from PACK & SEND Australia - Darwin
Thank you Colin for taking the time to leave us such a beautiful review. Looking forward to doing business with you again.
Fast and Convenient!
It was so easy to process the shipment online and extremely convenient if you can’t get to a Pack and Send office. The instructions are straight forward and the whole process was very easy. Items were delivered within 4 business days (interstate shipment) which was brilliant. Will be using Pack and Send again!
November 20, 2019
Unprompted review
Reply from PACK & SEND Australia - Darwin
Hi Cassie. We are incredibly grateful that you took the time out to leave us this note. Hope to see you again on your next shipment.
FLAWLESS
Everything was delivered perfectly and it was quicker than I thought. Highly recommended!
November 15, 2019
Unprompted review
Reply from PACK & SEND Australia - Darwin
Thank you Kenny for leaving a good word for us and for the recommendation.
never use you again
You outsourced our delivery and gave them the wrong address. We had to go and pick the item up as it was never rectified and we got the parcel two weeks late. I will never use you again. This was unacceptable b
September 18, 2019
Unprompted review
Reply from PACK & SEND Australia - Darwin
Good Afternoon. Thank you for your feedback and we apologies you had this negative experience. We are always working closely with our carriers to help improve our service. I understand that you have been dealing with our Customer Care Team to help resolve this issue. If you would like to discuss the matter further, please do not hesitate to contact them again. Thank you again for your feedback.
Reply from PACK & SEND Australia - Darwin
Thank you Antony, we appreciate your kind words.
Reply from PACK & SEND Australia - Darwin
Happy to help with any situation Marcus, even when your in a pickle :-) Thank you for your feedback.
Reliable
Reliable & fast. No need to go to a post office. Will use again.
August 18, 2019
Unprompted review
Reply from PACK & SEND Australia - Darwin
Can't wait to see you again Peta, Thank you.
Fast and Efficient
I used the self serve on line facility . It’s easy to use and the calculator was a great assistance in determining the right size container to use.
I couldn’t believe how quickly the parcel arrived in Melbourne .
July 18, 2019
Unprompted review
Reply from PACK & SEND Australia - Darwin
Thank you for your positive feedback Gregg.
Great service
Great service , good price and delivery tracking was spot on .
June 1, 2019
Unprompted review
Reply from PACK & SEND Australia - Darwin
Thanks for your kind review. It was our pleasure to serve you.
Reply from PACK & SEND Australia - Darwin
Thank you for your kind words and for giving us a high five for all that we do. It is truly nice to know that our efforts are paying off.
Good easy service
Good easy service however was frustrating not being able to put the entire address in as it only allowed for 35 letters i think. Would also be nice to get more help over the phone when my parcel was held up at customs oversees, but because i booked it online, i wasnt able to gey much help on the phone with extra information. Otherwise good.
March 2, 2019
Unprompted review
Reply from PACK & SEND Australia - Darwin
Online feedback is precious to us and we are thankful you took the time to let us know about your experience with us.
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