Won't use any other company I use the self service on line to send a parcel that was to large for Australia post use pack n send to send from Rosebud Victoria to Como Perth reasonable rate booked on l... See more
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Service is so convenient. Pick up from door step n delivered at the door with no extra cost. Reasonable prices. Good handling with care quick and efficient service. Would recommend to anyone. Negative... See more
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We are having extremely bad experience with this company! Our packs were supposed to arrive on 12th June in Itally. We recently received notification that it will arrive on the 3d of July. To... See more
Company replied
Was picked up on time and delivered as requested and within the time frame.
Company replied
Company details
- Courier Service
- Courier and Delivery Service
- Delivery Service
- Logistics Service
- Shipping and Mailing Service
- Shipping Company
Written by the company
PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise in parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple. Every consignment is handled with precision — from custom packaging and secure management of fragile items to express delivery and international freight coordination. Since 1993, PACK & SEND has redefined how parcels and freight move across Australia and the globe. Our comprehensive network and proven processes offer seamless, end-to-end logistics support. We work closely with every client to ensure smart, reliable outcomes that save time and reduce complexity. Our team of logistics specialists takes the guesswork out of sending. Whether it’s a single parcel or a large-scale project, we craft customised solutions that prioritise security, speed, and service. From pick-up to packaging, from dispatch to delivery — we handle everything in between with confidence. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way.PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise across parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple and seamless. From custom packaging and careful handling of fragile, oversized, and sensitive items to express delivery and international freight coordination, every consignment is managed with precision. Since 1993, PACK & SEND has redefined logistics. Our mission is to remove complexity from the sending process, offering peace of mind through reliable, end-to-end solutions. Our nationwide and global network ensures that parcels and freight move effortlessly across towns, cities, and continents — supported by proven processes and the latest technology. Every step is designed to save time, reduce risk, and deliver outstanding outcomes. For businesses, we offer scalable logistics solutions that align with commercial objectives — from warehousing and pick-and-pack services to customised fulfillment and streamlined distribution. eCommerce sellers trust us to manage their fulfillment efficiently, ensuring fast and reliable delivery experiences for their customers. Government and enterprise clients rely on our commitment to compliance, security, and accountability at every stage. Our team of logistics specialists work closely with every client, crafting personalised strategies that meet specific needs. Whether sending a single parcel, coordinating sensitive freight, or designing a bespoke logistics framework, we handle everything with expertise and care. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way — only at PACK & SEND.
Contact info
16 St Georges Terrace, 6000, Perth, WA, Australia
- (08) 9225 5501
2.0
Poor
11 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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We are having extremely bad experience…
We are having extremely bad experience with this company!
Our packs were supposed to arrive on 12th June in Itally. We recently received notification that it will arrive on the 3d of July.
Today I went to the Perth Office to seek explanation. As we bought our packs to the office on March and they were sitting in Perth for 4 weeks!!!! We were chasing information why they were not sent straight away every week. We clearly advised that packs should be sent asap. The lady working there only said that she is learning and doesn't know how to send them. Is it the way to work????
When I spoke to the manager today, he laughted in my face when I asked for refund. He treated me extremely disrepectful, saying he doesn't see anything to be sorry about!!! What??? As he says it's another shipping company fault that our packs delayed.
We have done every effort to have our packs in Italy in June. While Pack and send office has done everything for our packs to be delayed.
I am extremely disapounted by the way how disrispectful we were treated. The manager was lying in my face that they didn't know we needed our packs to be send asap. That they kept them on purpose in storage. But isnot a common sense that we chased they office every week as we needed to be sent them asap???
Never ever trust this company!
We paid $4000 and get the worst service we could possible get
May 31, 2024
Unprompted review
Reply from PACK & SEND Australia - East Perth
We are terribly sorry you had this experience Luliia, this is not the level of customer service we promote. Please know that discussions have been completed with the staff member involved and measures implemented to ensure situations of this nature do not occur in future. We apologise for any inconvenience & discomfort caused.
Sent Back Pack from Pack & Send Bendigo Magggots all over clothes!…
Sent Back Pack from Pack & Send Bendigo to Pack & Send East Perth. Was charged a $100 STORAGE FEE and $60 delivery fee to Aust Post 70 metres away Initial delivery was not completed Why? Bendigo agent was able to do this. Clothes inside were smeared with rotten meat and covered in maggots. (after I raised earlier complaint) Police report will be made for $700 plus clothes damaged.
January 29, 2024
Unprompted review
Reply from PACK & SEND Australia - East Perth
We are truly sorry to hear about your experience with our service Neil. This is not the level of service we strive to provide to our customers. We understand the seriousness of the situation and are committed to addressing it promptly. Please accept our sincerest apologies and rest assured that we will take immediate action to rectify this matter. We appreciate your feedback and will use it to improve our services moving forward.
East Perth not Open Saturday
The East Perth office isn’t open on Saturday despite the Online advertisement saying it is Open from 9 to 12. I was annoyed that I walked there with my trolley only to find a notice on the door covering Saturday hours
saying “By Appointment Only” I was unable to call either as my calls kept being Cancelled
October 7, 2023
Unprompted review
Reply from PACK & SEND Australia - East Perth
Sorry you had this experience Michelle. Our stores not only operate in store & over counter but they collect customers consignments & deliver also. It is all part of our 'No Limits' service and this sometimes means assisting our customers with specific times which can eliminate a staff member in store. We are very sorry and will ensure appropriate signage is displayed on the front door if situations of this nature occur again in future.
Convenient and quick service.
Service is so convenient. Pick up from door step n delivered at the door with no extra cost. Reasonable prices. Good handling with care quick and efficient service. Would recommend to anyone. Negative point was perth customer service was not that helpful when u call to get info.
January 22, 2020
Unprompted review
Reply from PACK & SEND Australia - East Perth
Hi Chathurika. Thanks so much for taking the time to write to us about your Pack & Send experience. It’s great to receive feedback like this from our happy customers.
An excellent service
An excellent service, will certainly use it again
January 15, 2020
Unprompted review
Reply from PACK & SEND Australia - East Perth
Hi Andy. We are glad to know your experience was positive in every possible way. We really look forward to serving you again soon.
Won't use any other company I use the…
Won't use any other company I use the self service on line to send a parcel that was to large for Australia post use pack n send to send from Rosebud Victoria to Como Perth reasonable rate booked on line 12/12/2019 at 8am pick up Rosebud at 10am on the 12/12/2019 Arrived at Perth 18/12/2019.Brilliant.Kevin Savage
December 20, 2019
Unprompted review
Reply from PACK & SEND Australia - East Perth
Hi Kevin. Online feedback is really important to us and we're thankful you took the time to let us know about your experience with us.
Great and reliable service!
August 1, 2019
Unprompted review
Reply from PACK & SEND Australia - East Perth
Thank you Arief
Box covered in fragile tape severely damaged.
Box covered in fragile tape, was severely damaged.... pack and send offered me $30 credit as compensation.
July 22, 2019
Unprompted review
Reply from PACK & SEND Australia - East Perth
Hi Graham. Thank you for your feedback. I can see your claim has been handled by our Customer Care Team and as the contents of the package were not damaged, the box unfortunately was. A credit was offered as we know a collectables box can't be repaired and this was offered as a Good Will Gesture. We apologies this has occurred and will endeavour to improve our services with the carriers.
Excellent Service
Was picked up on time and delivered as requested and within the time frame.
June 24, 2019
Unprompted review
Reply from PACK & SEND Australia - East Perth
thank you Marie
Poor Service
Poor Service. My package was not picked up for over a week after the date it was supposed to be. When I called to chase it up I was told someone would call me bak and no one did.
May 13, 2019
Unprompted review
Reply from PACK & SEND Australia - East Perth
Hi Luke, can you send us the details of your shipment (tracking number) via email to onlineselfservice@packsend.com.au please. We will investigate.
Reply from PACK & SEND Australia - East Perth
Your words of encouragement and your assessment of our services and products make us deeply proud of what we are doing.It was our pleasure to serve you.
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