PACK & SEND Australia - Footscray Reviews 17

TrustScore 4.5 out of 5

4.3

Unit 4, 157 Hyde Street, 3013 Yarraville, Victoria, AU


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Rated 4 out of 5 stars

Very happy with how fast it was delivered to my client. Although I'm very disappointed in the fact I stayed Home all day for the box to be collected and No one came. I was only told to then take... See more

Company replied

Rated 5 out of 5 stars

Pick up and delivery were really fast and communication was great too!

Company replied

Rated 1 out of 5 stars

Goods were properly packed in existing shipping box and yet the product arrived damaged!!! So that you get 1 star and that is the worst that courier can do is arrive damaged in my opinion.

Company replied

Rated 5 out of 5 stars

Booking made on line not through Footscray. Very easy to set up and great tracking provided by DHL (subcontractors) all the way from collection till in my hands. Fast too! Highly recommended.

Company replied


Company details

  1. Courier Service
  2. Courier and Delivery Service
  3. Delivery Service
  4. Logistics Service
  5. Shipping and Mailing Service
  6. Shipping Company

Written by the company

PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise in parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple. Every consignment is handled with precision — from custom packaging and secure management of fragile items to express delivery and international freight coordination. Since 1993, PACK & SEND has redefined how parcels and freight move across Australia and the globe. Our comprehensive network and proven processes offer seamless, end-to-end logistics support. We work closely with every client to ensure smart, reliable outcomes that save time and reduce complexity. Our team of logistics specialists takes the guesswork out of sending. Whether it’s a single parcel or a large-scale project, we craft customised solutions that prioritise security, speed, and service. From pick-up to packaging, from dispatch to delivery — we handle everything in between with confidence. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way.PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise across parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple and seamless. From custom packaging and careful handling of fragile, oversized, and sensitive items to express delivery and international freight coordination, every consignment is managed with precision. Since 1993, PACK & SEND has redefined logistics. Our mission is to remove complexity from the sending process, offering peace of mind through reliable, end-to-end solutions. Our nationwide and global network ensures that parcels and freight move effortlessly across towns, cities, and continents — supported by proven processes and the latest technology. Every step is designed to save time, reduce risk, and deliver outstanding outcomes. For businesses, we offer scalable logistics solutions that align with commercial objectives — from warehousing and pick-and-pack services to customised fulfillment and streamlined distribution. eCommerce sellers trust us to manage their fulfillment efficiently, ensuring fast and reliable delivery experiences for their customers. Government and enterprise clients rely on our commitment to compliance, security, and accountability at every stage. Our team of logistics specialists work closely with every client, crafting personalised strategies that meet specific needs. Whether sending a single parcel, coordinating sensitive freight, or designing a bespoke logistics framework, we handle everything with expertise and care. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way — only at PACK & SEND.


Contact info

  • Unit 4, 157 Hyde Street, 3013, Yarraville, Victoria, Australia

  • (03) 9396 1882

4.3

Excellent

TrustScore 4.5 out of 5

17 reviews

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1-star

No history of asking for reviews

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Replied to 97% of negative reviews

Typically replies within 1 week

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Rated 4 out of 5 stars

Very happy with how fast it was…

Very happy with how fast it was delivered to my client.
Although I'm very disappointed in the fact I stayed Home all day for the box to be collected and No one came. I was only told to then take it in to pack n send myself. No discount was given not even an apogy was given I just found it to be very lazy.
In saying that the fast delivery to my client after I had dropped the item of at pack and send was amazing.

From now on I think I will drop it off to pack n send myself to save the headache.

September 22, 2019
Unprompted review
PACK & SEND Australia - Footscray logo

Reply from PACK & SEND Australia - Footscray

Hi Jessica. Thank you for feedback and we are apologise you had this slight mishap. Our online service is a basic DIY platform and is a 9am to 5pm collection and unfortunately if this doesn't happen, we need to be contacted so we can rebook the carrier for the following day. For definite courier collection, can we suggest contacting a local Pack & Send store who can assure the goods are collected; saves any waiting times. Thank you again for your valuable feedback.

Rated 5 out of 5 stars

Simple and efficient

Really straightforward service, easy to get all the documentation in order, happy with the simple and efficient drop-off service, and delivery was prompt and fully tracked.

September 18, 2019
Unprompted review
PACK & SEND Australia - Footscray logo

Reply from PACK & SEND Australia - Footscray

Thank you Kerryn. We are happy to know we could provide a pain free experience for you.

Rated 5 out of 5 stars

Great Service

Great service. Easy to create and fast delivery

September 14, 2019
Unprompted review
PACK & SEND Australia - Footscray logo

Reply from PACK & SEND Australia - Footscray

Glad we could provide a reliable service as expected, thank you.

Rated 5 out of 5 stars

Excellent service

Excellent service, prompt and friendly!

September 9, 2019
Unprompted review
PACK & SEND Australia - Footscray logo

Reply from PACK & SEND Australia - Footscray

Appreciate your kind words John, thank you.

Rated 5 out of 5 stars

Booking parcel USA to Oz (door-to-door)

Booking made on line not through Footscray. Very easy to set up and great tracking provided by DHL (subcontractors) all the way from collection till in my hands. Fast too! Highly recommended.

August 1, 2019
Unprompted review
PACK & SEND Australia - Footscray logo

Reply from PACK & SEND Australia - Footscray

Thank you for your positive feedback Marek.

Rated 1 out of 5 stars

Goods were properly packed in existing…

Goods were properly packed in existing shipping box and yet the product arrived damaged!!!

So that you get 1 star and that is the worst that courier can do is arrive damaged in my opinion.

June 16, 2019
Unprompted review
PACK & SEND Australia - Footscray logo

Reply from PACK & SEND Australia - Footscray

Hi Steven, we are very sorry to hear about the damage to your shipment. Please contact us to discuss warranty quoting your reference number. Thanks.

Rated 5 out of 5 stars

Website and booking are very simple and…

Website and booking are very simple and easy to use.
Parcel was picked up the day after booking and arrived overseas in 4 days. Amazing!

May 17, 2019
Unprompted review
PACK & SEND Australia - Footscray logo

Reply from PACK & SEND Australia - Footscray

Online feedback is precious to us and we are thankful you took the time to let us know about your experience with us.

Rated 5 out of 5 stars

Placed order and driver picked up…

Placed order and driver picked up promptly, package delivered in 1 day interstate. Very impressed will definitely use Pack & Send again.

May 6, 2019
Unprompted review
PACK & SEND Australia - Footscray logo

Reply from PACK & SEND Australia - Footscray

Thank you for your kind words. We appreciate your review and hope to serve you again!

Rated 5 out of 5 stars

Great service and customer service is…

Great service and customer service is great as well

March 23, 2019
Unprompted review
PACK & SEND Australia - Footscray logo

Reply from PACK & SEND Australia - Footscray

We are constantly hard at work doing everything we can to deliver high quality experiences to every one of our customers.

Rated 5 out of 5 stars

Super easy booking process and the…

Super easy booking process and the delivery arrived at its destination very quickly and effortlessly.

March 14, 2019
Unprompted review
PACK & SEND Australia - Footscray logo

Reply from PACK & SEND Australia - Footscray

Your review serves as a confirmation to all of us that our efforts in the selection process are making a difference in the daily lives of our customers, Looking forward to your next visit.

Rated 5 out of 5 stars

44 kg 48 hours to US excellent door to…

44 kg 48 hours to US excellent door to door from Melb

March 11, 2019
Unprompted review
PACK & SEND Australia - Footscray logo

Reply from PACK & SEND Australia - Footscray

Your review serves as a confirmation to all of us that our efforts in the selection process are making a difference in the daily lives of our customers, Looking forward to your next visit.

Rated 5 out of 5 stars

Very easy to book online and the…

Very easy to book online and the delivery arrived incredibly quickly.

March 9, 2019
Unprompted review
PACK & SEND Australia - Footscray logo

Reply from PACK & SEND Australia - Footscray

We are glad to know your experience was positive in every possible way.We really look forward to serving you for many years to come

Rated 5 out of 5 stars

Great service

Great service. Quick pick up and delivery. Very grateful for the excellent service. Thank you Pack N Send.

February 23, 2019
Unprompted review
PACK & SEND Australia - Footscray logo

Reply from PACK & SEND Australia - Footscray

Your words of encouragement and your assessment of our services and products make us deeply proud of what we are doing.It was our pleasure to serve you.

Rated 4 out of 5 stars

Good price quick response good tracking…

Good price quick response good tracking and support!

February 17, 2019
Unprompted review
PACK & SEND Australia - Footscray logo

Reply from PACK & SEND Australia - Footscray

We are glad to know your experience was positive in every possible way.We really look forward to serving you for many years to come

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