(Fremantle WA) Got a great quote, and a friendly follow up online from Mike (had to delay as You Know Who were having a mailing issue), so got all packed up, took it to Emma who was incredibly effici... See more
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Overall great customer service at Fremantle and Cockburn stores. Very friendly and helpful in both locations. My only feedback is that i got an email to say it is ready for collection but I've not had... See more
Company replied
I have used pack&send self-service several times. It usually took 4-5 working days from WA to NSW. Last time I sent parcels from Sydney to Fremantle. They were delivered within 3 working days. Well do... See more
Company replied
I dropped the parcel off for an Overnight Express as I would not be at home to sign when the parcel was collected. I jumped online to track the following morning to find that it had not been... See more
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Company details
- Courier Service
- Courier and Delivery Service
- Delivery Service
- Logistics Service
- Shipping and Mailing Service
- Shipping Company
Written by the company
PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise in parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple. Every consignment is handled with precision — from custom packaging and secure management of fragile items to express delivery and international freight coordination. Since 1993, PACK & SEND has redefined how parcels and freight move across Australia and the globe. Our comprehensive network and proven processes offer seamless, end-to-end logistics support. We work closely with every client to ensure smart, reliable outcomes that save time and reduce complexity. Our team of logistics specialists takes the guesswork out of sending. Whether it’s a single parcel or a large-scale project, we craft customised solutions that prioritise security, speed, and service. From pick-up to packaging, from dispatch to delivery — we handle everything in between with confidence. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way.PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise across parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple and seamless. From custom packaging and careful handling of fragile, oversized, and sensitive items to express delivery and international freight coordination, every consignment is managed with precision. Since 1993, PACK & SEND has redefined logistics. Our mission is to remove complexity from the sending process, offering peace of mind through reliable, end-to-end solutions. Our nationwide and global network ensures that parcels and freight move effortlessly across towns, cities, and continents — supported by proven processes and the latest technology. Every step is designed to save time, reduce risk, and deliver outstanding outcomes. For businesses, we offer scalable logistics solutions that align with commercial objectives — from warehousing and pick-and-pack services to customised fulfillment and streamlined distribution. eCommerce sellers trust us to manage their fulfillment efficiently, ensuring fast and reliable delivery experiences for their customers. Government and enterprise clients rely on our commitment to compliance, security, and accountability at every stage. Our team of logistics specialists work closely with every client, crafting personalised strategies that meet specific needs. Whether sending a single parcel, coordinating sensitive freight, or designing a bespoke logistics framework, we handle everything with expertise and care. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way — only at PACK & SEND.
Contact info
99 Hampton Road, 6160, Fremantle, Western Australia, Australia
- (08) 9433 1511
4.2
Great
7 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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(Fremantle WA) branch - Excellent
(Fremantle WA)
Got a great quote, and a friendly follow up online from Mike (had to delay as You Know Who were having a mailing issue), so got all packed up, took it to Emma who was incredibly efficient and helpful, and answered all my questions. Happy to leave my goods with them for interstate delivery, much faster and better value than You Know Who, and I have confidence that the parcel won’t just be flung at my son’s front veranda for ease of stealing by anyone passing (like YKW). I’d definitely recommend the Fremantle branch - easy parking and easy to find. The actual price was a bit more than the online quote I’d done, but that’s on me for googling the wrong size suitcase to send. Still absolutely happy with the value and service. They’re my go-to from now on. Thank you!
December 11, 2024
Unprompted review
Reply from PACK & SEND Australia - Fremantle
Thank you so much for your fantastic review! We’re so glad to hear that you had a great experience with our Fremantle branch, from Mike’s friendly follow-up to Emma’s efficient and helpful service. It’s wonderful to know that you feel confident in our service and the safety of your parcel.
We truly appreciate your understanding about the slight price difference — it’s always our goal to offer the best value for our customers, and we’re happy to hear you’re satisfied with the overall experience. Thank you for recommending us, and we’re thrilled to be your go-to for future shipments!
If you ever need anything, don’t hesitate to reach out. We’re here to help!
Thanks again for choosing Pack & Send!
Reply from PACK & SEND Australia - Fremantle
Hi Meg. Thank you for taking the time to write this review. It is great to know that we were able to provide you with the highest levels of service.
Overall great customer service at…
Overall great customer service at Fremantle and Cockburn stores. Very friendly and helpful in both locations. My only feedback is that i got an email to say it is ready for collection but I've not had anything to say that the receiver has picked it up as yet. (i would imagine this is on its way?)
January 15, 2020
Unprompted review
Reply from PACK & SEND Australia - Fremantle
Hi GG. Thanks so much for taking the time to write to us about your Pack & Send experience. It’s great to receive feedback like this from our happy customers.
Was amazed how quickly the parcel…
Was amazed how quickly the parcel arrived in UK. Organising pick up from home was easy and efficient. Great service!
December 20, 2019
Unprompted review
Reply from PACK & SEND Australia - Fremantle
Hi Sarah. Thank you for your kind words and for giving us a high five for all that we do. It is truly nice to know that our efforts are paying off.
Dreadful and failed to provide the service that was paid for
I dropped the parcel off for an Overnight Express as I would not be at home to sign when the parcel was collected.
I jumped online to track the following morning to find that it had not been collected as was due for collection later that day and air freight in the evening. The gentleman on the phone told me that this was always the case (however the manifest indicated otherwise).
The new delivery time was 9-5 the following day at a Pack & Send in the destination city. The collector arrived at 4:30pm to be told it hadn't arrived.
We contacted the delivery company directly who were able to locate the parcel and allow for a late night collection at their warehouse!
This was an extremely dreadful service and I will never use it again. I actually think that they are lucky I haven't demanded a full refund because they absolutely failed at providing the "overnight express" that I paid for.
November 25, 2019
Unprompted review
Reply from PACK & SEND Australia - Fremantle
Hi Kiera thank you for the feedback. We want to extend our sincerest apologies concerning all the issues that you have faced. We hope for you to give us an opportunity to discuss this further. Please contact our Customer Care Team at customerservice@packsend.com.au
A brilliant service.
August 25, 2019
Unprompted review
Reply from PACK & SEND Australia - Fremantle
Thank you Adrian, it's not too bad is it.
Parcels sent from Sydney to Fremantle
I have used pack&send self-service several times. It usually took 4-5 working days from WA to NSW. Last time I sent parcels from Sydney to Fremantle. They were delivered within 3 working days. Well done pack&send!
April 24, 2019
Unprompted review
Reply from PACK & SEND Australia - Fremantle
Thanks Fay! We are pleased to hear we have exceeded your expectations! We look forward to serving you again!
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