PACK & SEND Australia - Glendenning Reviews 2

TrustScore 3.5 out of 5

3.4

Unit 2/116 Kurrajong Avenue, 2770 Mount Druitt, NSW, AU


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Company details

  1. Courier Service
  2. Courier and Delivery Service
  3. Delivery Service
  4. Logistics Service
  5. Shipping and Mailing Service
  6. Shipping Company

Written by the company

PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise in parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple. Every consignment is handled with precision — from custom packaging and secure management of fragile items to express delivery and international freight coordination. Since 1993, PACK & SEND has redefined how parcels and freight move across Australia and the globe. Our comprehensive network and proven processes offer seamless, end-to-end logistics support. We work closely with every client to ensure smart, reliable outcomes that save time and reduce complexity. Our team of logistics specialists takes the guesswork out of sending. Whether it’s a single parcel or a large-scale project, we craft customised solutions that prioritise security, speed, and service. From pick-up to packaging, from dispatch to delivery — we handle everything in between with confidence. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way.PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise across parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple and seamless. From custom packaging and careful handling of fragile, oversized, and sensitive items to express delivery and international freight coordination, every consignment is managed with precision. Since 1993, PACK & SEND has redefined logistics. Our mission is to remove complexity from the sending process, offering peace of mind through reliable, end-to-end solutions. Our nationwide and global network ensures that parcels and freight move effortlessly across towns, cities, and continents — supported by proven processes and the latest technology. Every step is designed to save time, reduce risk, and deliver outstanding outcomes. For businesses, we offer scalable logistics solutions that align with commercial objectives — from warehousing and pick-and-pack services to customised fulfillment and streamlined distribution. eCommerce sellers trust us to manage their fulfillment efficiently, ensuring fast and reliable delivery experiences for their customers. Government and enterprise clients rely on our commitment to compliance, security, and accountability at every stage. Our team of logistics specialists work closely with every client, crafting personalised strategies that meet specific needs. Whether sending a single parcel, coordinating sensitive freight, or designing a bespoke logistics framework, we handle everything with expertise and care. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way — only at PACK & SEND.


Contact info

  • Unit 2/116 Kurrajong Avenue, 2770, Mount Druitt, NSW, Australia

  • 02 9677 2745

3.4

Average

TrustScore 3.5 out of 5

2 reviews

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No history of asking for reviews

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Replied to 97% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Terrible Customer Services

Terrible Customer Services
I received a txt messages saying to pick up mu parcel from their warehouse. But when I came over at 1:34pm, the warehouse is already closed. But it says on the door that should be close at 6:00pm. I called the phone number but the guy was very aggressive on the phone. When I try to explain myself, he hung up the phone. Such a terrible service because itʻs two days from the day I was told to pick up the parcel, and are still aggressive with their customers.

January 24, 2025
Unprompted review
PACK & SEND Australia - Glendenning logo

Reply from PACK & SEND Australia - Glendenning

We sincerely apologize for the experience you had with us. It’s clear that this situation fell far below the level of service we strive to provide, and we deeply regret the frustration it caused.
We understand your concerns regarding the warehouse hours and the behavior of our staff, and this is absolutely not the type of interaction we want our customers to have. We’ll be investigating what happened to ensure this doesn’t happen again, and we’ll take the necessary steps to address your feedback with the team involved. Again, we apologize for the inconvenience and appreciate you bringing this to our attention.

Rated 5 out of 5 stars

Delivery was very fast and without any…

Delivery was very fast and without any hassle

January 8, 2025
Unprompted review
PACK & SEND Australia - Glendenning logo

Reply from PACK & SEND Australia - Glendenning

Thank you for your positive review! We’re so glad to hear that your delivery was fast and hassle-free. We always aim to provide smooth and efficient service, and it’s great to know we met your expectations.
If you need anything else in the future, we’re here to help!

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