PACK & SEND Australia - HawthornReviews 

8
TrustScore 4.5 out of 5

4.3

1-2/159 Burwood Road, 3122 Hawthorn, VIC, AU


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Rated 5 out of 5 stars

Heath from Pack & Send Hawthorn went above and beyond. A terrific Pack'N'Sender. Can not recommend him or his store more highly. I'd trust him with packaging up the crown jewels! Awesome! Great commun... See more

Company replied

Rated 5 out of 5 stars

Straightforward process on line to book a parcel; easy drop off at Centre nearby, friendly service from Lawrence at Hawthorn. Parcel on its way, trackable, notification to sender immediately on deliv... See more

Company replied

Rated 5 out of 5 stars

I had to send some motorcycle hard bags from Victoria to Queensland. Pack n send were excellent and made the whole process extremely easy. Bags were delivered exactly when they said they would be.

Company replied

Rated 1 out of 5 stars

It took 3 days and 3 calls for you to pick up the package.

Company replied


Company details

  1. Courier Service
  2. Courier and Delivery Service
  3. Delivery Service
  4. Logistics Service
  5. Shipping and Mailing Service
  6. Shipping Company

Written by the company

PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise in parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple. Every consignment is handled with precision — from custom packaging and secure management of fragile items to express delivery and international freight coordination. Since 1993, PACK & SEND has redefined how parcels and freight move across Australia and the globe. Our comprehensive network and proven processes offer seamless, end-to-end logistics support. We work closely with every client to ensure smart, reliable outcomes that save time and reduce complexity. Our team of logistics specialists takes the guesswork out of sending. Whether it’s a single parcel or a large-scale project, we craft customised solutions that prioritise security, speed, and service. From pick-up to packaging, from dispatch to delivery — we handle everything in between with confidence. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way.PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise across parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple and seamless. From custom packaging and careful handling of fragile, oversized, and sensitive items to express delivery and international freight coordination, every consignment is managed with precision. Since 1993, PACK & SEND has redefined logistics. Our mission is to remove complexity from the sending process, offering peace of mind through reliable, end-to-end solutions. Our nationwide and global network ensures that parcels and freight move effortlessly across towns, cities, and continents — supported by proven processes and the latest technology. Every step is designed to save time, reduce risk, and deliver outstanding outcomes. For businesses, we offer scalable logistics solutions that align with commercial objectives — from warehousing and pick-and-pack services to customised fulfillment and streamlined distribution. eCommerce sellers trust us to manage their fulfillment efficiently, ensuring fast and reliable delivery experiences for their customers. Government and enterprise clients rely on our commitment to compliance, security, and accountability at every stage. Our team of logistics specialists work closely with every client, crafting personalised strategies that meet specific needs. Whether sending a single parcel, coordinating sensitive freight, or designing a bespoke logistics framework, we handle everything with expertise and care. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way — only at PACK & SEND.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

8 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(8)

170 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Awesome, Reliable & Friendly

Heath from Pack & Send Hawthorn went above and beyond. A terrific Pack'N'Sender. Can not recommend him or his store more highly. I'd trust him with packaging up the crown jewels! Awesome! Great communication and attention to detail. Very happy! Thank you! Thank you! Thank you!

September 24, 2021
Unprompted review
PACK & SEND Australia - Hawthorn logo

Reply from PACK & SEND Australia - Hawthorn

Hi Ally, We're so glad you're happy with the service from Heath at our Hawthorn service centre. Heath and Helen do a great job and will be so happy to receive your glowing endorsement. Thanks so much for taking the time to endorse them!

Rated 5 out of 5 stars

I had to send some motorcycle hard bags…

I had to send some motorcycle hard bags from Victoria to Queensland. Pack n send were excellent and made the whole process extremely easy. Bags were delivered exactly when they said they would be.

June 8, 2019
Unprompted review
PACK & SEND Australia - Hawthorn logo

Reply from PACK & SEND Australia - Hawthorn

We are so delighted to hear that your experience with our service exceeded your expectations. We look forward to serving you again next time.

Rated 5 out of 5 stars

Always great service

Always great service, reliable and no fuss. I would recommend using Pack & Send Hawthorn.

June 2, 2019
Unprompted review
PACK & SEND Australia - Hawthorn logo

Reply from PACK & SEND Australia - Hawthorn

Hi Mike, Your review is means a lot to us. Thank you for your support.

Rated 1 out of 5 stars

It took 3 days and 3 calls for you to…

It took 3 days and 3 calls for you to pick up the package.

April 12, 2019
Unprompted review
PACK & SEND Australia - Hawthorn logo

Reply from PACK & SEND Australia - Hawthorn

Hi Rob. Thank you for your feedback. We appreciate you letting us know where we can improve to become a better business.

Rated 5 out of 5 stars

Easy website

Easy website, fast service. Just works

March 17, 2019
Unprompted review
PACK & SEND Australia - Hawthorn logo

Reply from PACK & SEND Australia - Hawthorn

Your review serves as a confirmation to all of us that our efforts in the selection process are making a difference in the daily lives of our customers, Looking forward to your next visit.

Rated 5 out of 5 stars

Straightforward process on line to book…

Straightforward process on line to book a parcel; easy drop off at Centre nearby, friendly service from Lawrence at Hawthorn. Parcel on its way, trackable, notification to sender immediately on delivery.

March 3, 2019
Unprompted review
PACK & SEND Australia - Hawthorn logo

Reply from PACK & SEND Australia - Hawthorn

Thank you for your kind words, we are delighted to read how our staff delivered above and beyond your expectations. We look forward to being of service to you again soon.

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