Easy online booking and convenient location and helpful staff when dropping off packages. Ability to track packages and when delivered.
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See what reviewers are saying
I received excellent service and help to get my art parcel to Melbourne over night. A highlight moment at present as our exhibition in Melbourne had been cancelled due to the COVID shutdown and I was... See more
Company replied
Poor customer service, No transparency & clear understanding for customers’s questions or query related to courier. Very arrogant & unprofessional.... Holding 60 kg weights in hands by two people... See more
Company replied
Quick, simple and professional - Kamran was polite and had the send sorted in no time, getting me back on the road. The shipment was delivered in reasonable time and arrived intact. It was, however, p... See more
Company replied
Company details
- Courier Service
- Courier and Delivery Service
- Delivery Service
- Logistics Service
- Shipping and Mailing Service
- Shipping Company
Written by the company
PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise in parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple. Every consignment is handled with precision — from custom packaging and secure management of fragile items to express delivery and international freight coordination. Since 1993, PACK & SEND has redefined how parcels and freight move across Australia and the globe. Our comprehensive network and proven processes offer seamless, end-to-end logistics support. We work closely with every client to ensure smart, reliable outcomes that save time and reduce complexity. Our team of logistics specialists takes the guesswork out of sending. Whether it’s a single parcel or a large-scale project, we craft customised solutions that prioritise security, speed, and service. From pick-up to packaging, from dispatch to delivery — we handle everything in between with confidence. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way.PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise across parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple and seamless. From custom packaging and careful handling of fragile, oversized, and sensitive items to express delivery and international freight coordination, every consignment is managed with precision. Since 1993, PACK & SEND has redefined logistics. Our mission is to remove complexity from the sending process, offering peace of mind through reliable, end-to-end solutions. Our nationwide and global network ensures that parcels and freight move effortlessly across towns, cities, and continents — supported by proven processes and the latest technology. Every step is designed to save time, reduce risk, and deliver outstanding outcomes. For businesses, we offer scalable logistics solutions that align with commercial objectives — from warehousing and pick-and-pack services to customised fulfillment and streamlined distribution. eCommerce sellers trust us to manage their fulfillment efficiently, ensuring fast and reliable delivery experiences for their customers. Government and enterprise clients rely on our commitment to compliance, security, and accountability at every stage. Our team of logistics specialists work closely with every client, crafting personalised strategies that meet specific needs. Whether sending a single parcel, coordinating sensitive freight, or designing a bespoke logistics framework, we handle everything with expertise and care. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way — only at PACK & SEND.
Contact info
Shop 1, 146-148 Marion Road, 5033, West Richmond, SA, Australia
- (08) 8272 7222
4.5
Excellent
38 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Good experience overall / Marion store was short-staffed
Good experience overall, great price and shipping pace. Received manual SMSs after packages arrived. Missing one start only because Adelaide stores are poorly staffed. There was only one staff at Marion store and he was extremely hectic, apparently everything was handled by him. So can't really blame him for Marion store was still unstaffed by 9 am, although it is supposed to open at 8:30 am!
May 14, 2026
Unprompted review
Reply from PACK & SEND Australia - Hilton
Thank you for taking the time to share your feedback regarding your overall experience, pricing, and shipping speed. We wanted to gently let you know that this review has been posted under the wrong store profile. The situation you described regarding the delayed opening and staffing occurred at the Marion service centre, but this profile belongs to a different location. To ensure your feedback reaches the right management team so they can address it, would you mind updating or removing this review from our store page? We truly appreciate your understanding and hope to see you again!
Easy online booking
Easy online booking and convenient location and helpful staff when dropping off packages. Ability to track packages and when delivered.
May 13, 2026
Unprompted review
Reply from PACK & SEND Australia - Hilton
It is great to hear that everything from our digital booking process to the physical drop-off went so smoothly! We aim to make our locations as accessible as possible, and it's wonderful to know our team provided the support you needed.
We are also glad the visibility of our tracking updates gave you peace of mind from dispatch right through to the final arrival. Thank you for sharing your experience, and we look forward to helping you with your next shipment!
As a return customer to the HILTON…
As a return customer to the HILTON store I found a consistent & professional approach for service and customer care has remained very high.
My parcel arrived interstate ahead of schedule.
Would highly recommend the " Hilton" store
March 26, 2026
Unprompted review
Reply from PACK & SEND Australia - Hilton
It’s wonderful to have you back as a return customer! We’re so glad to hear that the Hilton team has maintained that high level of professional service and care you’ve come to expect. It’s also great that your parcel made it interstate ahead of schedule. Thank you for the high recommendation!
Very fast delivery between Adelaide and…
Very fast delivery between Adelaide and Melbourne (within 24hrs for a 3kg package). The only reason I didn’t give 5 stars is that it could be made a little clearer the difference between self-service and drop-off options. There is a very significant price difference and it was a mistake I made and, from feedback from the branch manager, it seems to be a frequent occurrence.
April 30, 2024
Unprompted review
Reply from PACK & SEND Australia - Hilton
Thanks so much for taking the time to write to us about your Pack & Send experience.
Reply from PACK & SEND Australia - Hilton
We appreciate your recommendation and hope to see you again soon.
Friendly and quick service
Friendly and quick service. Care was taken with my item.
April 14, 2023
Unprompted review
Reply from PACK & SEND Australia - Hilton
Thanks Sophie, we appreciate your kind words. Knowing we have satisfied another happy customer, is music to our ears.
Excellent and professional service
I have used Pack and Send on a number of occasions, and in each instance, valuable items were packed with care and delivery was on time and beyond criticism.
April 6, 2023
Unprompted review
Reply from PACK & SEND Australia - Hilton
Thanks for the positive words Jakes. We always love to hear our service exceeded expectation and hope to see you again soon.
Excellent service
Excellent service, managed a complex order and supported us even after hours! Highly recommended fantastic courier, impressive and dedicated!
July 27, 2021
Unprompted review
Reply from PACK & SEND Australia - Hilton
Hi Jacob, Thanks so much for taking the time to post such a glowing review. Kamran and his team do a great job and will be so happy to receive your positive feedback.
Great Service
Great service. Well packed and fast delivery. Would recommend.
July 23, 2021
Unprompted review
Reply from PACK & SEND Australia - Hilton
Thanks Cam. Your positive feedback means a lot to us.
Great Service
Simple and easy to deal with. They picked up our laptop, packaged it up very well and delivered interstate within a couple of days.
Very happy with their service.
July 15, 2021
Unprompted review
Reply from PACK & SEND Australia - Hilton
Hi Sandra. Thank you so much for your 5 star review and your positive comments. Your review means a lot to us and we appreciate your support.
Excellent service.
Excellent service.
Well explained, organised and collected on time. Delivery was within 2 days which was beyond my expectations.
Price was fair given size and weight but service was outstanding
June 22, 2021
Unprompted review
Reply from PACK & SEND Australia - Hilton
Thank you so much for your 5 star review and your positive comments Bill.
We're so glad to hear you were happy with our service and look forward to helping you again soon.
Kamran
Kamran
We would like to send you and your team our deep thanks, we have finally got my late brother Peter's belongings back at our place, all safe and sound.
Regards Michelle Pardini
June 21, 2021
Unprompted review
Reply from PACK & SEND Australia - Hilton
Hi Michelle. Thank you for your kind words and positive feedback. We are so glad that your brother's belongings have arrived and are now in good hands. I am sorry to hear of your loss and hope you stay safe & please take care.
I received excellent service and help…
I received excellent service and help to get my art parcel to Melbourne over night. A highlight moment at present as our exhibition in Melbourne had been cancelled due to the COVID shutdown and I was feeling quite stressed and daunted. My work is there now, in storage, for the exhibition in the near future, for when the latest COVID outbreak subsides. I wholeheartedly recommend Hilton Pack and Send for art parcel deliveries. My thoughts are to all in Melbourne/Victoria at present.
June 4, 2021
Unprompted review
Reply from PACK & SEND Australia - Hilton
Thank you Bev for your amazing feedback and kind words. It is a devastating time in Melbourne/VIC at the moment and I am so happy to know we could put a smile on your face again. We hope to see you again as soon as this lockdown is lifted. Please take care; yourself, friends & family.
Great Company and Service
Absolutely thrilled with the efficient and helpful service we have received, as always. Very Professional, helpful, efficient communications and advice. Expert in packing items for safe travel with accurate and regular tracking. Super fast delivery. Have used pack and send previously for large valuable multiple items and have always been absolutely thrilled from despatch to delivery on all occasions, Domestic and International. Thank you
June 1, 2021
Unprompted review
Reply from PACK & SEND Australia - Hilton
Thanks Jan. We're so happy to know that everything went well throughout your shipping experience and look forward to helping you again soon.
Well done team!
We are regular user of their services for our shipments and always received their professional and courteous service. Well done team!
May 31, 2021
Unprompted review
Reply from PACK & SEND Australia - Hilton
We're so pleased that everything went well throughout your delivery experience and we're very happy to have you as a loyal customer. See you next time!
Excellent service!
May 7, 2021
Unprompted review
Reply from PACK & SEND Australia - Hilton
Thank you for your positive feedback Lucio.
Needed rare car parts from another state
Had to get a car panel from SA for a classic car I am restoring in NSW. The seller just dropped off the item and Kamran did a great job of packaging and sending quickly and efficiently. Very impressed.
May 3, 2021
Unprompted review
Reply from PACK & SEND Australia - Hilton
Thank you Simon. We are over the moon to know that we were able to exceed your expectations and look forward to helping you again soon.
Quick
Quick, simple and professional - Kamran was polite and had the send sorted in no time, getting me back on the road. The shipment was delivered in reasonable time and arrived intact. It was, however, pretty pricey- I’m glad the buyer was paying the freight and not me
April 22, 2021
Unprompted review
Reply from PACK & SEND Australia - Hilton
Hi Karen, Thanks for taking the time to acknowledge the great service you received from Kamran at our Hilton (SA) service centre. We're so glad to hear everything went well with your delivery and look forward to helping you again soon.
Poor customer service,
Poor customer service,
No transparency & clear understanding for customers’s questions or query related to courier.
Very arrogant & unprofessional....
Holding 60 kg weights in hands by two people dum headed(kameran) have no sense of even hold the gate while getting in /out + manual handling.
Not to use this sort of unreliable service.
January 18, 2021
Unprompted review
Reply from PACK & SEND Australia - Hilton
Hi Shaily. We're very concerned to receive your review and hear of your experience. We sincerely apologise for the events you've described and assure you that this matter will be immediately referred to the Field Support Manager to take up with the service centre involved. Thanks for bringing this to our attention.
Reply from PACK & SEND Australia - Hilton
Thanks for taking the time to write us a review.
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