PACK & SEND Australia - Hobart Reviews 45

Booked an item for pick up and the courier was a complete no show. No communication whatsoever. Called up to ask for an indication of when it it might be and was told any time between the next 2-3 days, somewhere between 9am and 5pm — not especially helpful for someone who works full time.

So then I ask if I can just drop it off myself, to which I’m told yes, but I’ll have to cancel this booking first and to just take the box in and they’ll sort everything out when I get there.

So I head in to my “local” branch and the chap behind the counter was incredibly rude to me from the get go. As soon as I walked in the door he looked at me with a combination of contempt and bewilderment, as if a man carrying a box was some form of foreign concept to him. He proceeded to be the most unhelpful, condescending and disagreeable individual I’ve had the immense displeasure of encountering.

When I informed him of my conversation on the phone he snapped “did ya book it online?” to which I responded, no, I was told to just come in and it would be sorted. He then proceeded to lecture me about how it’ll be more expensive. I was unaware of this but said that would be fine expecting it to be a smallish amount more.

He proceeded to tell me it would be more than $100 extra simply for dropping it off in person. When I politely asked for an explanation of the different prices he proceed to ramble on about his wages and superannuation and other completely irrelevant details. Instantly regretting having asked, I finally asked if I could book it in online myself right there in the shop to which he informed me yes I could, but I’d need to print my own labels, a statement delivered all the while standing directly in front of a printer. Defeated and clearly not about to receive any help from the attendant, I said fine, I will return with fresh labels.

The next morning I arrive with fresh labels at the exact opening time they’ve listed on their website as I needed to limit how late for work I’d be, having detoured two mornings in a row.

No one home. So I wait 5 minutes…still no one home. I wait another 15 minutes and then finally someone arrives to unlock the front door and switch the lights on. The bittersweet part is that once someone finally decided to show up (nearly half an hour after the advertised opening time) it took no more than 15 seconds to drop the box off. Which is great, but oddly frustrating that it took a weeks long ordeal for such a simple action.

So that is the tale of the worst customer experience of my life. Everyone I dealt with was rude and immensely unhelpful. I will never use Pack and Send again and the only reason I’m not giving less stars is because the parcel arrived within the expected timeframe (although that’s really not their win but the actual courier themselves).

-Scheduled a pick up.
-Was informed AFTER package was picked up that package was a prohibited item and shouldn’t have been picked up.
-Was informed that package couldn’t be returned, so had to organise a 3hr round trip to collect
Would not ever recommend

Gave them a rather awkward and difficult item to ship and they did an amazing job with packing and shipping. Will definitely use again and recommend to others.

Very quick delivery, will use again

Amazingly quick service to the United States from Tasmania.
Well done Pack n Send!

On time delivery with arrival safe & sound, thanks!

Great service - excellent price including pick up. Called me when it arrived at depot. Highly recommended.

The parcel pick up driver was a bit confused and the international documentation did not reach nz with the parcel. But Vijay from DHL was great, he worked with me to get the documentation for customs and was very helpful. The parcel arrived within a week and that is pleasing.

Easy to pack your own, next day delivery from Tasmania to Victoria for a reasonable price.

Fantastic wrapping service - I didn't know what to expect as we are a rural located museum. But cartons arrived at the door. Incredible wrapping of display cases - reinforced edging, multiple soft layers - in large, heavily-taped, heavy duty cardboard cartons.
Thank you Troy and all staff, great service.

Loved the service provided by pack and send

Booking, quote and registration of consignment note for parcel to be picked up in Hobart and delivered to Melbourne was fantastic -However carrier TNT was appalling - did not pick up on appointed day - after a number of phone calls - a new pick up day was agreed - the parcel was not picked up - -finally when it was not picked up by lunchtimeob The promised third day - after another call at lunch time your staff were able to promise pick up that afternoon - three days after original promise

I was very anxious about sending an expensive rod overseas...however because of the length there were not many options. From the friendly guy who picked up the package through the tracking and prompt delivery......4 business days from Tasmania....was very impressed. Will definitely use them again

Good pricing good communication fast service

Easy booking system, reliable pickup & Delivery

Simple to use, with speedy delivery, tracked every inch of the way. What's not to like? Thank you P&S, I'll call you again.

great system - perhaps too expensive.

Easy to book online and reasonable pricing. Will certainly use again.

Fast and efficient. Well done !!