Finally a freight company that now has: 1. respectable pricing 2. proper billing - with out the phantom billing of other freight companies 3. a customer facing approach where you can phone and vi... See more
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I was once again impressed with the speed, efficiency and reasonable cost of sending pictures interstate. They arrived and returned after the exhibitions, on time and in perfect condition. I'll defi... See more
Company replied
The pack and send complaints service was completely useless. They blame every other service involved despite evidence that they are the problem. After 4 weeks I still have no resolution and they have... See more
Company replied
Very efficient, accurate and no details were left out. very professional, polite and helpful. Goods arrived undamaged and in a short time. I would definitely recommend Pack & Send and I definitely wil... See more
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Company details
- Courier Service
- Courier and Delivery Service
- Delivery Service
- Logistics Service
- Shipping and Mailing Service
- Shipping Company
Written by the company
PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise in parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple. Every consignment is handled with precision — from custom packaging and secure management of fragile items to express delivery and international freight coordination. Since 1993, PACK & SEND has redefined how parcels and freight move across Australia and the globe. Our comprehensive network and proven processes offer seamless, end-to-end logistics support. We work closely with every client to ensure smart, reliable outcomes that save time and reduce complexity. Our team of logistics specialists takes the guesswork out of sending. Whether it’s a single parcel or a large-scale project, we craft customised solutions that prioritise security, speed, and service. From pick-up to packaging, from dispatch to delivery — we handle everything in between with confidence. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way.PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise across parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple and seamless. From custom packaging and careful handling of fragile, oversized, and sensitive items to express delivery and international freight coordination, every consignment is managed with precision. Since 1993, PACK & SEND has redefined logistics. Our mission is to remove complexity from the sending process, offering peace of mind through reliable, end-to-end solutions. Our nationwide and global network ensures that parcels and freight move effortlessly across towns, cities, and continents — supported by proven processes and the latest technology. Every step is designed to save time, reduce risk, and deliver outstanding outcomes. For businesses, we offer scalable logistics solutions that align with commercial objectives — from warehousing and pick-and-pack services to customised fulfillment and streamlined distribution. eCommerce sellers trust us to manage their fulfillment efficiently, ensuring fast and reliable delivery experiences for their customers. Government and enterprise clients rely on our commitment to compliance, security, and accountability at every stage. Our team of logistics specialists work closely with every client, crafting personalised strategies that meet specific needs. Whether sending a single parcel, coordinating sensitive freight, or designing a bespoke logistics framework, we handle everything with expertise and care. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way — only at PACK & SEND.
Contact info
152 George St, 2077, Hornsby, NSW, Australia
- (02) 9477 7982
3.8
Great
27 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 94% of negative reviews
Typically replies within 1 week
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Multiple positives here
Finally a freight company that now has:
1. respectable pricing
2. proper billing - with out the phantom billing of other freight companies
3. a customer facing approach where you can phone and visit (unlike freight companies other who hide)
Recommended.
September 24, 2025
Unprompted review
Reply from PACK & SEND Australia - Hornsby
Thank you so much for your 5 star review and your positive comments.
I was once again impressed with the…
I was once again impressed with the speed, efficiency and reasonable cost of sending pictures interstate. They arrived and returned after the exhibitions, on time and in perfect condition. I'll definitely use Pack and Send Hornsby again.
September 29, 2025
Unprompted review
Reply from PACK & SEND Australia - Hornsby
Thank you for your continued trust in our Hornsby team! We’re so pleased your pictures were delivered and returned safely, on time, and at a great rate. We look forward to helping you again with future exhibitions.
Customer complaints useless
The pack and send complaints service was completely useless. They blame every other service involved despite evidence that they are the problem. After 4 weeks I still have no resolution and they have a $2800 painting that belongs to me.
June 2, 2025
Unprompted review
Reply from PACK & SEND Australia - Hornsby
Thank you for your feedback. We're sorry to hear about the ongoing frustration and truly understand how concerning this situation must be.
Please be assured that we currently have an open case relating to your shipment, and it remains under active review. While we recognise that this has taken longer than expected, the matter is still pending a final outcome, and we are working closely with the involved service centre to bring it to resolution.
We acknowledge how stressful this has been, particularly given the value and significance of the item, and we appreciate your continued patience.
Brilliant Service
Very efficient, accurate and no details were left out. very professional, polite and helpful. Goods arrived undamaged and in a short time. I would definitely recommend Pack & Send and I definitely will be using their services again.
July 19, 2023
Unprompted review
Reply from PACK & SEND Australia - Hornsby
Thank you for giving us a high five for the service Susan. We appreciate your recommendation and look forward to helping you again soon.
The guy was a sociopath
The guy was a sociopath. After they failed to provide the service requested, Hornsby Pack n Send blamed it on lack of packing materials. Days waiting for packing (on multiple occasions). We paid $1,600 for freight and would have waited 3 or 4 days regularly.
When it arrived, their lack of work was visible. Huge air gap, wrong box, hence crushed box. No foam pellets as requested in the box, or just barely enough to cover the bottom. After we complained to head office, Hornsby Pack n Send then asked us why we contacted head office. Then they told us not to send any more packages. I thought OK. That was that. Bad service provider. Wont see them again.
But wait. There's more.
6 months later, the owner Babak rang me all stressed out and wanted the consignment number. I told him that they told us to go away. He then hung up and three minutes later, he posted a bad Google review on our business. But didn't we pay Hornsby Pack n Send for a business service?
Nightmare franchise owners ruining Pack n Send's brand.
You can choose who you like for freight and the market is certainly broad.
That was simply our experience with that franchise.
July 22, 2022
Unprompted review
Reply from PACK & SEND Australia - Hornsby
Thank you for the feedback and we terribly disappointed to hear of this experience. We are deeply sorry for the interaction you have had and wish to thoroughly investigate this matter further. If you haven't already, please contact our CS Manager at Head Office via customerservice@packsend.com.au with any tracking numbers, and they will conduct communication directly with you. Thank you for bringing this to our attention and we apologise again.
Seamless door to door service
Seamless door to door service sending all my clothes to NZ. Beth was fantastic. Really patient and helpful with instructions. Highly recommend
September 6, 2022
Unprompted review
Reply from PACK & SEND Australia - Hornsby
We really appreciate you taking the time to write to us about your experience Nicola. We're so glad to hear you were happy with our service and look forward to helping you again soon.
Excellent experience
Excellent experience, was so easy from booking pickup in Sydney to delivery in Western Australia, was way faster than I expected also.
July 26, 2021
Unprompted review
Reply from PACK & SEND Australia - Hornsby
Hi Jodi, Thanks so much for your positive comments and 5 star review. We hope to see you again very soon.
Pack & Send on top.
February 9, 2020
Unprompted review
Reply from PACK & SEND Australia - Hornsby
Hi Ian. Thanks for taking the time to write us a review.
Nice and quick service !!
January 18, 2020
Unprompted review
Reply from PACK & SEND Australia - Hornsby
Hi Vikas. Thanks for taking the time to write us a review.
Great service & a fair price.
December 7, 2019
Unprompted review
Reply from PACK & SEND Australia - Hornsby
Thank you Richard for the positive review.
Fast delivery
September 26, 2019
Unprompted review
Reply from PACK & SEND Australia - Hornsby
Thank you for your positive review
Wonderful service thanks!
September 23, 2019
Unprompted review
Reply from PACK & SEND Australia - Hornsby
Hi James. Thank you for your positive feedback, its much appreciated.
Easy to book delivery
Easy to book delivery, quick to arrive, friendly staff.
August 25, 2019
Unprompted review
Reply from PACK & SEND Australia - Hornsby
Thank you for your positive review Annie
Fast, efficient and easy process
Fast, easy and efficient process for delivering larger packages overseas.
August 16, 2019
Unprompted review
Reply from PACK & SEND Australia - Hornsby
Thank you for the positive review
I paid for express
I paid for express, it didn't get picked up for over 2 business days after multiple calls and emails. We had to re-do our package and drive it ourselves to the destination as it was urgently required. Furthermore, my original package got sent back to me over 3 weeks after I had sent it. So not only did it not get picked up on time, it didn't even get delivered after over 3 weeks.
August 4, 2019
Unprompted review
Reply from PACK & SEND Australia - Hornsby
Good afternoon Sir. We apologise you had this negative experience with our service. We are very disappointed to hear of this failed collection and then goods being returned by our carrier. If you would like to contact our Customer Care Team at onlineselfservice@packsend.com.au we can discuss this matter further to help improve our service. Thank you.
Good value for money on international…
Good value for money on international freight
July 11, 2019
Unprompted review
Reply from PACK & SEND Australia - Hornsby
Thank you Nathan
great online service
May 17, 2019
Unprompted review
Reply from PACK & SEND Australia - Hornsby
Online feedback is precious to us and we are thankful you took the time to let us know about your experience with us.
Reply from PACK & SEND Australia - Hornsby
Thanks for your kind review. It was our pleasure to serve you.
Efficient pleasant service.
May 16, 2019
Unprompted review
Reply from PACK & SEND Australia - Hornsby
Thanks for your kind review. It was our pleasure to serve you.
No one showed up for pickup after the…
No one showed up for pickup after the booking was made
March 31, 2019
Unprompted review
Reply from PACK & SEND Australia - Hornsby
Hi Ritesh. Thank you for your review. Tracking shows this shipment has been collected and is currently in transit. If you have a different tracking number for a shipment that has not yet been collected, please contact onlineselfservice@packsend.com.au with more information.
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