PACK & SEND Australia - Liverpool Reviews 21

TrustScore 3 out of 5

3.1

Unit 6/12 Homepride Avenue, 2170 Liverpool, New South Wales, AU


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Rated 1 out of 5 stars

Terrible service! I strongly advise everyone against using this third-rate courier. I shipped a 12kg parcel from Australia to the UK on December 23, 2024, and it has yet to be delivered. They claim... See more

Company replied

Rated 5 out of 5 stars

I live in Nz and via eBay I purchased an item in Sydney. I was to arrange shipping and going on reviews used Pack & Send Liverpool. I filled in the consignment note incorrectly and the item was poorly... See more

Company replied

Rated 5 out of 5 stars

Fantastic Service and friendly staff makes the process very easy to complete. I would definitely recommend the use Liverpool PACK & SEND for all your freight and postal needs and would consider t... See more

Company replied


Company details

  1. Courier Service
  2. Courier and Delivery Service
  3. Delivery Service
  4. Logistics Service
  5. Shipping and Mailing Service
  6. Shipping Company

Written by the company

PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise in parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple. Every consignment is handled with precision — from custom packaging and secure management of fragile items to express delivery and international freight coordination. Since 1993, PACK & SEND has redefined how parcels and freight move across Australia and the globe. Our comprehensive network and proven processes offer seamless, end-to-end logistics support. We work closely with every client to ensure smart, reliable outcomes that save time and reduce complexity. Our team of logistics specialists takes the guesswork out of sending. Whether it’s a single parcel or a large-scale project, we craft customised solutions that prioritise security, speed, and service. From pick-up to packaging, from dispatch to delivery — we handle everything in between with confidence. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way.PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise across parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple and seamless. From custom packaging and careful handling of fragile, oversized, and sensitive items to express delivery and international freight coordination, every consignment is managed with precision. Since 1993, PACK & SEND has redefined logistics. Our mission is to remove complexity from the sending process, offering peace of mind through reliable, end-to-end solutions. Our nationwide and global network ensures that parcels and freight move effortlessly across towns, cities, and continents — supported by proven processes and the latest technology. Every step is designed to save time, reduce risk, and deliver outstanding outcomes. For businesses, we offer scalable logistics solutions that align with commercial objectives — from warehousing and pick-and-pack services to customised fulfillment and streamlined distribution. eCommerce sellers trust us to manage their fulfillment efficiently, ensuring fast and reliable delivery experiences for their customers. Government and enterprise clients rely on our commitment to compliance, security, and accountability at every stage. Our team of logistics specialists work closely with every client, crafting personalised strategies that meet specific needs. Whether sending a single parcel, coordinating sensitive freight, or designing a bespoke logistics framework, we handle everything with expertise and care. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way — only at PACK & SEND.


Contact info

  • Unit 6/12 Homepride Avenue, 2170, Liverpool, New South Wales, Australia

  • (02) 9822 4733

3.1

Average

TrustScore 3 out of 5

21 reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 94% of negative reviews

Typically replies within 1 week

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3.1

All reviews

(21)

168 reviews in the last 12 months

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Rated 1 out of 5 stars

Terrible service

Terrible service! I strongly advise everyone against using this third-rate courier. I shipped a 12kg parcel from Australia to the UK on December 23, 2024, and it has yet to be delivered. They claim it contains prohibited items, despite only having branded bags, shoes, clothing, bedding, multivitamins, chocolates, and Shan spices. They packed everything themselves and charged me $570, although i took my money back but still,I have no idea where my parcel is. Their customer support is utterly uncooperative, making this experience extremely frustrating. I sent my parcel from the Liverpool branch.

December 23, 2024
Unprompted review
PACK & SEND Australia - Liverpool logo

Reply from PACK & SEND Australia - Liverpool

We sincerely regret the frustration you have experienced and understand how concerning it must be not knowing the status of your parcel. Please note that PACK & SEND is not the carrier, and all shipping information, including the contents of shipments, is provided to customs authorities as part of international shipping regulations. If customs identifies any issues with a parcel’s contents, delays can occur while the matter is reviewed. We would like to investigate this further for you. Please DM us at customerservice@packsend.com.au with your details so we can look into this matter and assist you. We appreciate your feedback and the opportunity to help resolve your concerns.

Rated 5 out of 5 stars

Excellent service

Quick, efficient, well priced

February 13, 2025
Unprompted review
PACK & SEND Australia - Liverpool logo

Reply from PACK & SEND Australia - Liverpool

Thank you for your feedback. We’re glad to hear that you found our service quick, efficient, and well-priced. We appreciate your support and look forward to assisting you again.

Rated 5 out of 5 stars

SO far so GOOD

SO far so GOOD - Keep up the good work!

January 21, 2020
Unprompted review
PACK & SEND Australia - Liverpool logo

Reply from PACK & SEND Australia - Liverpool

Hi Richard. We appreciate your review and hope to serve you again!

Rated 1 out of 5 stars

Really terrible

October 16, 2019
Unprompted review
PACK & SEND Australia - Liverpool logo

Reply from PACK & SEND Australia - Liverpool

Hi Aline. We apologise for the negative experience. We would like to learn more about your specific situation and make things right. If you do not mind sending an email to our Customer Care Team at customerservice@packsend.com.au. We look forward to working towards winning you back on doing business with us again.

Rated 5 out of 5 stars

Easy to get quote online

Easy to get quote online. Fast pickup and delivery.

September 29, 2019
Unprompted review
PACK & SEND Australia - Liverpool logo

Reply from PACK & SEND Australia - Liverpool

Thank you for your positive feedback David, much appreciated.

Rated 5 out of 5 stars

Picked up in Sydney and delivered in…

Picked up in Sydney and delivered in Canberra the next day. Great and fast service.

September 29, 2019
Unprompted review
PACK & SEND Australia - Liverpool logo

Reply from PACK & SEND Australia - Liverpool

Cheers Ian, we appreciate your feedback.

Rated 5 out of 5 stars

Great company...

Website made it easy to book a package online, and store front customer service. Package arrived within the time span estimated.Will use these guys again.

August 25, 2019
Unprompted review
PACK & SEND Australia - Liverpool logo

Reply from PACK & SEND Australia - Liverpool

Thank you for your positive feedback Sam and we hope to see you again soon.

Rated 5 out of 5 stars

Great value

Great value. Well packaged. Will use again

July 30, 2019
Unprompted review
PACK & SEND Australia - Liverpool logo

Reply from PACK & SEND Australia - Liverpool

Happy to hear you will use our services again James, thank you for the review.

Rated 5 out of 5 stars

Excellent professional staff and…

Excellent professional staff and service! I was surprised with next day interstate delivery being received.

Excellent service both online website, phone help line staff as well as branch shop staff.

June 29, 2019
Unprompted review
PACK & SEND Australia - Liverpool logo

Reply from PACK & SEND Australia - Liverpool

Thanks Rajan

Rated 5 out of 5 stars

I live in Nz and via eBay I purchased…

I live in Nz and via eBay I purchased an item in Sydney. I was to arrange shipping and going on reviews used Pack & Send Liverpool. I filled in the consignment note incorrectly and the item was poorly wrapped by seller. P&S were marvellous in sorting the problems and the item arrived on time and undamaged. Incredible considering the number of parcels they handle.

June 27, 2019
Unprompted review
PACK & SEND Australia - Liverpool logo

Reply from PACK & SEND Australia - Liverpool

Thank you Bill. Really great feedback :)

Rated 5 out of 5 stars

just excellent

just excellent !

May 1, 2019
Unprompted review
PACK & SEND Australia - Liverpool logo

Reply from PACK & SEND Australia - Liverpool

Thank you for your kind words and for giving us a high five for all that we do. It is truly nice to know that our efforts are paying off.

Rated 5 out of 5 stars

Absolutely fantastic.

Fantastic Service and friendly staff makes the process very easy to complete.

I would definitely recommend the use Liverpool PACK & SEND for all your freight and postal needs and would consider them as a preferred distribution partner as they are undoubtedly customer focused and consumer driven.

Thank your for a fantastic experience using your service. Cheers.

April 4, 2019
Unprompted review
PACK & SEND Australia - Liverpool logo

Reply from PACK & SEND Australia - Liverpool

Thank you for your kind words, we are delighted to read how our staff delivered above and beyond your expectations. We look forward to being of service to you again soon.

Rated 5 out of 5 stars

Online booking - store drop

Excellent service when I dropped my parcel to the store. Was able to see where the parcel was. So impressed with the system.
Thank you Liverpool Store.

March 27, 2019
Unprompted review
PACK & SEND Australia - Liverpool logo

Reply from PACK & SEND Australia - Liverpool

We are so glad we were able to help you out. Helping our customers is what we love best. We sincerely look forward to serving you again soon!

Rated 5 out of 5 stars

Easy online processing

Easy online processing - simple and straightforward. Price is reasonable and delivery service is quick. Highly recommend.

March 17, 2019
Unprompted review
PACK & SEND Australia - Liverpool logo

Reply from PACK & SEND Australia - Liverpool

We are glad to know your experience was positive in every possible way.We really look forward to serving you for many years to come

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