Terrible service! I strongly advise everyone against using this third-rate courier. I shipped a 12kg parcel from Australia to the UK on December 23, 2024, and it has yet to be delivered. They claim... See more
Company replied
Unit 6/12 Homepride Avenue, 2170 Liverpool, New South Wales, AU
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Terrible service! I strongly advise everyone against using this third-rate courier. I shipped a 12kg parcel from Australia to the UK on December 23, 2024, and it has yet to be delivered. They claim... See more
Company replied
Quick, efficient, well priced
Company replied
I live in Nz and via eBay I purchased an item in Sydney. I was to arrange shipping and going on reviews used Pack & Send Liverpool. I filled in the consignment note incorrectly and the item was poorly... See more
Company replied
Fantastic Service and friendly staff makes the process very easy to complete. I would definitely recommend the use Liverpool PACK & SEND for all your freight and postal needs and would consider t... See more
Company replied
PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise in parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple. Every consignment is handled with precision — from custom packaging and secure management of fragile items to express delivery and international freight coordination. Since 1993, PACK & SEND has redefined how parcels and freight move across Australia and the globe. Our comprehensive network and proven processes offer seamless, end-to-end logistics support. We work closely with every client to ensure smart, reliable outcomes that save time and reduce complexity. Our team of logistics specialists takes the guesswork out of sending. Whether it’s a single parcel or a large-scale project, we craft customised solutions that prioritise security, speed, and service. From pick-up to packaging, from dispatch to delivery — we handle everything in between with confidence. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way.PACK & SEND is Australia’s most trusted logistics partner, delivering tailored solutions for individuals, businesses, and government. With expertise across parcel courier services, freight solutions, and eCommerce fulfillment, we make complex sending simple and seamless. From custom packaging and careful handling of fragile, oversized, and sensitive items to express delivery and international freight coordination, every consignment is managed with precision. Since 1993, PACK & SEND has redefined logistics. Our mission is to remove complexity from the sending process, offering peace of mind through reliable, end-to-end solutions. Our nationwide and global network ensures that parcels and freight move effortlessly across towns, cities, and continents — supported by proven processes and the latest technology. Every step is designed to save time, reduce risk, and deliver outstanding outcomes. For businesses, we offer scalable logistics solutions that align with commercial objectives — from warehousing and pick-and-pack services to customised fulfillment and streamlined distribution. eCommerce sellers trust us to manage their fulfillment efficiently, ensuring fast and reliable delivery experiences for their customers. Government and enterprise clients rely on our commitment to compliance, security, and accountability at every stage. Our team of logistics specialists work closely with every client, crafting personalised strategies that meet specific needs. Whether sending a single parcel, coordinating sensitive freight, or designing a bespoke logistics framework, we handle everything with expertise and care. Pack with precision. Send with confidence. Handle everything in between. That’s logistics, done the right way — only at PACK & SEND.
Unit 6/12 Homepride Avenue, 2170, Liverpool, New South Wales, Australia
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Replied to 94% of negative reviews
Typically replies within 1 week
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Terrible service! I strongly advise everyone against using this third-rate courier. I shipped a 12kg parcel from Australia to the UK on December 23, 2024, and it has yet to be delivered. They claim it contains prohibited items, despite only having branded bags, shoes, clothing, bedding, multivitamins, chocolates, and Shan spices. They packed everything themselves and charged me $570, although i took my money back but still,I have no idea where my parcel is. Their customer support is utterly uncooperative, making this experience extremely frustrating. I sent my parcel from the Liverpool branch.

Reply from PACK & SEND Australia - Liverpool

Reply from PACK & SEND Australia - Liverpool

Reply from PACK & SEND Australia - Liverpool
Have never used this service before, but will definitely be back!
So easy to book, and reasonably priced.

Reply from PACK & SEND Australia - Liverpool
Easy to get quote online. Fast pickup and delivery.

Reply from PACK & SEND Australia - Liverpool
Picked up in Sydney and delivered in Canberra the next day. Great and fast service.

Reply from PACK & SEND Australia - Liverpool
Website made it easy to book a package online, and store front customer service. Package arrived within the time span estimated.Will use these guys again.

Reply from PACK & SEND Australia - Liverpool

Reply from PACK & SEND Australia - Liverpool
Excellent professional staff and service! I was surprised with next day interstate delivery being received.
Excellent service both online website, phone help line staff as well as branch shop staff.

Reply from PACK & SEND Australia - Liverpool

Reply from PACK & SEND Australia - Liverpool
I live in Nz and via eBay I purchased an item in Sydney. I was to arrange shipping and going on reviews used Pack & Send Liverpool. I filled in the consignment note incorrectly and the item was poorly wrapped by seller. P&S were marvellous in sorting the problems and the item arrived on time and undamaged. Incredible considering the number of parcels they handle.

Reply from PACK & SEND Australia - Liverpool

Reply from PACK & SEND Australia - Liverpool

Reply from PACK & SEND Australia - Liverpool
Fantastic Service and friendly staff makes the process very easy to complete.
I would definitely recommend the use Liverpool PACK & SEND for all your freight and postal needs and would consider them as a preferred distribution partner as they are undoubtedly customer focused and consumer driven.
Thank your for a fantastic experience using your service. Cheers.

Reply from PACK & SEND Australia - Liverpool
Excellent service when I dropped my parcel to the store. Was able to see where the parcel was. So impressed with the system.
Thank you Liverpool Store.

Reply from PACK & SEND Australia - Liverpool
Easy online processing - simple and straightforward. Price is reasonable and delivery service is quick. Highly recommend.

Reply from PACK & SEND Australia - Liverpool
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